Review from Mary B (Daughter of Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience

Our mother received excellent care from her lovely Christie’s carer. She was very attentive to Mum’s complex needs whilst being able to maintain a calm, supportive attitude. She has a good sense of humour and was able to chat to Mum and keep her company. She is organised, professional, well trained,

experienced and confident. She was able to manage tasks around medical care such as contacting the GP, District Nurse and Pharmacy on Mum's behalf. Her carer kept the house clean and tidy. She also kept me informed of any significant events. I consider her a safe pair of hands. We are very grateful to her and to Christie’s for providing Mum with such a good, caring and personalised service.

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Review from Anna K (Power of Attorney of Client) published on 29 September 2020
Submitted via Website • Report

Overall Experience

For the 1st time in several years, I can relax and know that my neighbour is getting the best possible care. Christie's Care carers are efficient and kind and endlessly patient. Dementia patients are not always easy to deal with but these carers do a wonderful job.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for your kind review. We were delighted to help and our specialist dementia training is an invaluable skill for all our carers to learn.

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Review from Billie-Jane M (Client) published on 2 September 2020
Submitted via Website • Report

Overall Experience

I'm very happy with Christies because they are very efficient and do their best to help. I got on very well with all the carers that I've had, and they have been extremely helpful. Christies are so good with matching carers with clients, they give total peace of mind, and I would recommend Christies

to anyone.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you so much for taking the time to submit a review for us. Matching carers to clients is key to our successful care packages and does take some detailed research to make sure we get it right first time.
It is lovely to know that you would recommend us; that is the best compliment. Thank you.

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Review from David P (Friend of Client) published on 2 September 2020
Submitted via Website • Report

Overall Experience

Over these last 18 days my friend has been looked after by a carer who sadly had to leave today to start another contract. This person's professionalism has been outstanding in all aspects of her caring and the changes to my friend is clearly seen. Thank you so much for what you have all done so far

in giving my friend the chance to stay at home at this present time in her life. I will and without hesitation recommend Christies to future people I come across with regards to home care.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for your review, David. We were delighted to see a marked difference in your friend's mobility and general health after our carer arrived. Your praise is much appreciated and will be passed on to our carers.
Your recommendations are very valuable to us also, thank you.

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Review from Sarah M (Daughter of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience

Myself and my mother were very impressed with the initial meeting and thorough discussions around the care required for my father who had recently been discharged from hospital and was receiving 24/7 care, albeit with a different agency who were unable to supply dedicated one to one care. My father

suffers from dementia, so required specialist carers, this agency had been highly recommended to us by a number of friends. We felt confident that our care requirements would be fully met and if any issues arose they would be dealt with promptly. Upon meeting Dad's carer, I felt that her calm demeanour would be welcomed by both my parents and she would be a great help to my mother who had been struggling to look after my father. Within a short time our carer has been able to get Dad into a regular routine and my mother is now accepting all the help and is now able to relax a bit more. We are impressed with the regular contact with the back-office staff who are always polite and helpful.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you so much for taking the time to leave such a lovely review. It is wonderful to know that it is not just our carers, but all the teams you have come into contact with, and some that you have not, have had such a positive effect. Our dementia training is unique and deals with every aspect of living with this condition. Routine is everything and we are so glad that we have been able to care for your father whilst giving your mother some support also.

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Review from Katherine T (Daughter of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience

The carer was very kind and attentive to my mother. She was very professional and respectful of my mother's needs. She checked the details of my mother's care plan very carefully and paid close attention to every detail. She also checked with me about anything she was unclear about. She prepared and

presented all her meals very nicely.
We could not have wished for a better carer and would definitely use her again.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for this lovely review. Detail is so important in our care plans and it is essential that we maintain high standards throughout. We are delighted that you were impressed with your mother's care.

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Review from Helen S (Daughter of Client) published on 21 July 2020
Submitted via Website • Report

Overall Experience

The carers have been very attentive and professional. I did have an issue which I raised with the team and was delighted with the prompt and professional resolution. The carers are experienced and carry out their duties with sensitivity.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for your lovely review. It's good to know we resolved your issue, there is so much to consider when creating the perfect care package. I have passed on your kind words to the two carers.

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Review from Fran F (Niece of Client) published on 3 July 2020
Submitted via Website • Report

Overall Experience

We switched to Christies from another agency. Christies have been fantastic, they stay in touch, they update, advise and have proper regulated procedures in place. They have done their best to always try to find us good carers and my aunt really loves her two carers currently looking after her, they

are caring, helpful and truly care about giving proper care. As I live 400 miles away, it gives me peace of mind. The previous agency were really not up to their standards. I really like the fact that Christies call me to check how they are doing and stay in touch with their carers too, very professional, any issues are discussed and quickly resolved. Excellent work.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you very much for your review. As you have found, communication is essential with all parties involved in the care of your aunt, and we pride ourselves on making sure that everyone is up to date and happy with every stage of the care process.

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Review from Peter L (Grandson of Client) published on 19 June 2020
Submitted via Website • Report

Overall Experience

Christies Care really understood the whole family’s concerns over getting the best care possible for my grandmother. They provided us with highly trained carers who helped her spend her last few months in comfort and with dignity.
Everyone from the staff on the end of the phone to the carers themselves

was professional, polite and sensitive both to my grandmother and to the wider family. They made a difficult time easier.
We highly recommend using their services.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you so much for taking the time to leave us such a lovely review. It was good to read that you have been looked after by all our teams, and not just our carers. We are so glad we could be of some support and comfort at such a difficult time for you.

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Review from Mary (Daughter of Client) published on 10 June 2020
Submitted via Website • Report

Overall Experience

I required care during the Coronavirus Pandemic for my elderly father as I work full time in Healthcare. Setting the care up was easy and swift even with the restrictions. There is regular review of the care needs and provision and most of all my father, though initially very sceptical, is enjoying

the help and company.

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Review from Simon S (Son of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience

My father commented that he would have liked some initial discussion with the carer about domestic arrangements, such as eating habits. My parents are very traditional in their food preferences; generally meat and two vegetable style of food. Nevertheless, they are very happy with the care given.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for your review, Simon. I have passed your comments about eating habits on to our Care Team, as I know they like to cover every aspect of our client's likes and dislikes when preparing a care package. Our Recruitment Team check all our Carers for cooking skills both traditional and more adventurous, so we were concerned to learn that your parents' preferences were not catered for. We are pleased that you were happy with us overall.

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Review from Rosalind R (Daughter of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience

Hugely grateful for the excellent care, wouldn't hesitate to recommend to others.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for your kind review. We are so glad you found everything worthy of recommendation. Good news for all our teams at Christies Care.

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Review from M C (Wife of Client) published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience

Having never been in need of home 24-hour care, I was very concerned, but the staff at the office were very reassuring and kind. The two carers I had for my husband were wonderful form the very start. Friendly, competent, willing to follow my ways with my husband. They also cared for me and made sure

that I was alright and left them to the caring.

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Review from Joyce O (Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience

The review is very relevant to its policy contents, by supporting, assisting and working with the best of compassion - working hard and fast to deliver quality in live-in care.

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Review from Abigail G (Daughter of Client) published on 17 April 2020
Submitted via Website • Report

Overall Experience

We have been using Christies for almost a year now and they have supported us through a time of huge emotional and physical stress and have provided an extremely professional and compassionate service. They are responsive to our changing and hugely complex needs but have never lost sight of us as individuals.

More importantly, I trust them to provide carers that I can in turn trust and work with. Their carers are clearly very focused on providing care that is safe and friendly, wanting only the best for the people in their charge. The assessments run prior to carers being allocated are thorough, demonstrating the duty of care they have for the carers in their charge too.

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Review from Linda R (Cousin of Client) published on 1 April 2020
Submitted via Website • Report

Overall Experience

I have been very impressed with your service of providing live in carers for my relative. This was requested at quite short notice and referred via my relative's Care Manager. Ultimately we needed 2 live in carers and each carer has had their own strengths and very adept at managing my relative's needs

by communicating in their own way. Through your wonderful committed carers, my relative has been able to live in her own home. Also your admin team are very helpful and caring. Thank you.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

It was wonderful to read your lovely review. We are well versed at putting 'quick start' live-in care packages together and we are so pleased that our Christies Carers have enabled your family member to stay in her own home where she is happy and well cared for. Thank you for taking the time to write a review for us.

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Review from Sally S (Daughter of Client) published on 27 March 2020
Submitted via Website • Report

Overall Experience

I contacted your company as my 86-year-old mother had had a total hip replacement after a fall. She had been in a very disorganised care home for a week and was desperate to get home, but required some support.
From the first contact with your company I have been impressed; everyone was so polite

and helpful and did exactly what they were going to do punctually and efficiently.
The carer who stayed at my mother's house was amazing. From the time she came in the house, she fitted in and looked after my mother so well, but most importantly helped her to retain her independence. As a family, we are so grateful to the carer for all the support and help she gave to our mum.
Many thanks to all of you. You were all such a help at an awful time.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for taking the time to send us such a lovely review. We understand what a difficult time it can be to choose the right support after an operation, so we are glad that you found us. We hope you are all coping as a family during this difficult time.

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Review from Jane C (Daughter of Client) published on 12 February 2020
Submitted via Website • Report

Overall Experience

The carer Christies organised to look after my mother, who has dementia, was absolutely exceptional! Thoughtful, kind, hard-working, fun and wonderful with my mother. My parents were very happy.

Reply from Kate Cain at Christies Care Ltd

Thank you so much for taking the time to leave us a review. We have a dedicated Dementia training module for all our Christies Carers and we are so pleased you were happy with our care.

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Review from D F (Wife of Client) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of the care given to my husband. Such dedication shown to him during his last days before his death and also respect given to myself and our family. I will forever be in the carer's debt for the support given to me in what was the most devastating time of my life.

Reply from Kate Cain at Christies Care Ltd

How kind of you to leave such praise after such a difficult time for you. I have passed your comments on to our carer, who I know will be pleased and proud to have been able to provide such valued support at this time. Thank you.

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Review from Juliet W (Daughter of Client) published on 15 January 2020
Submitted via Website • Report

Overall Experience

When my mum was assessed she was mobile enough to be walked to the toilet and helped out of bed and chair by one person.
Sadly she deteriorated on the arrival of the Christie’s carer. The carer had a very difficult challenge and coped amazingly with the problems.
Within days with her input we had

hoist, new bed and commode installed and Mum moved downstairs to the lounge. Our carer was an expert with all the new equipment. Mum responded well to her with a happy smile once she had got over the shock of being hoisted.
All her care needs were met. Washing, creams, pad changing, dressing, and being kept hydrated. Mum sadly lives on Fortisip so no food was needed. Plus being entertained with music, reading, painting and photo album looking at. Mum has Alzheimer’s so this was important.
I would highly recommend our carer for any jobs as she coped brilliantly in a very difficult situation.
I thank Christie's care agency for coming to our rescue. Respite was needed as all of Mums carers were on holiday.

Reply from Kate Cain, Christies Care Ltd at Christies Care Ltd

Thank you so much for the kind review. Our Christies Carers often face difficult and quickly changing circumstances, but, as you highlighted, they are well equipped to adapt thanks to the training they have been given. We hope we can be of further support to your Mum in the future.

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Christies Care Ltd

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Funding & Fees Guide for Christies Care Ltd