Christies Care Ltd

Rose House, Street Farm Road, Saxmundham IP17 1AL
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9.8 196 Reviews
  • Christies Care Ltd, Saxmundham
Christies Care provides outstanding, personalised homecare in East Suffolk and live-in care right across England. Rated 'Outstanding' by CQC twice in a row (July 2019, December 2016), it has been owned and run by the same local family since 1991.

Christies Care has grown solely through word of mouth recommendations. Its clients are delighted by the fact that carers proactively help people to live as independently as possible, at home. Its clients therefore actively recommend the company to others.

Also, Christies Care's carers actively recommend their friends as carers; about 60% of all of its carers come through word of mouth recommendation from existing carers.

Christies Care invests in award-winning carer training and recruitment. This rigorous process means that the company selects only the best carer candidates. Because Christies Care has such well-trained and selected carers, they get on well with their clients and do an outstanding job.

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Care Provided by Christies Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Person in charge
  • Charlotte Driver-Young (Registered Manager)

Funding & Fees Guide for Christies Care Ltd

  • Prices

  • Our hourly domiciliary care starts at £30 an hour.
    Live-in care (having a carer live-in with you, giving you 1:1 care all the time) tends to be around £1,625 a week

Christies Care Ltd Reviews (196)

Total of 196, showing 121-140
9.8

Christies Care Ltd has a Review Score of 9.8 (9.765) out of 10, based on 37 reviews in the last 2 years. Over all time Christies Care Ltd has 196 reviews.

Overall Experience

  • 156
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Date Published

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Review from John S (Friend of Client) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the response time and quality of carers who were very personable, practical and proactive with care and support.

Reply from Christies Care, Kate Cain at Christies Care Ltd

Thank you for your kind review, John. We are so pleased to read your positive remarks on our care.


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Review from Julie J (Daughter of Client) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers have been extremely nice although at times they have been unexperienced which has led to some slight problems. However, these have been quickly solved so all in all good service and my mum is now very happy and secure.

Reply from Kate Cain at Christies Care Ltd

Thank you for your review. We were concerned about your comment on the carer's experience: we do have an exceptionally rigorous training programme, which we believe prepares all our carers for any situation. However, we are really pleased that you and your mother are happy with us.


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Review from Caroline B (Daughter of Client) published on 15 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was so helpful. Settled in very well and understood the needs of my mother. She took my mother for walks every day, which she loved.
She prepared lovely fresh meals for my mother. My mother enjoyed talking to her about current affairs.

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Review from Carole R (Daughter-in-law of Client) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer performed her caring duties well. Mum's wishes were adhered to in every respect. Her manner was friendly.

Reply from Kate Cain at Christies Care Ltd

Lovely to hear that your Mum had a good experience with Christies Care. Thank you for leaving us a review.


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Review from C H (Client) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, in her 80s, suffered a brain bleed in late July. Quickly, she was assessed as able to return home, but with carers to be provided via the NHS. After two weeks, carers were still not forthcoming. Knowing that I would be away shortly, I began contacting local private homes and care organisations
- about 15 in total - with often no reply, and certainly no success. One of the organisations I contacted couldn't help but recommended Christies Care. I'm so glad they did. The office staff were friendly and organised; the assessment was arranged very quickly and carried out with great understanding and sensitivity, and the care was put in place very quickly. My Mum had two different live-in carers over 14 days, both of whom were delightful - easy to get on with, supportive, caring and kind. I was highly impressed with all aspects of the service and thoroughly recommend Christies based on this experience.

Reply from Kate Cain at Christies Care Ltd

We are delighted to have helped in such a difficult situation, Clare. We are well versed with arranging the right Carer quickly as seems to have been your experience. Thank you so much for taking the time to leave us a review.


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Review from Romaine S (Daughter of Client) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the family of a mum whose Parkinsons with Dementia had progressed to the point of her being unable to live safely on her own, we were all really nervous about having a live-in carer, as we didn't really know what to expect, or whether Mum would even accept that help. Our family have been really pleased
with how Christies really listened to our concerns, and found carers who have helped Mum to continue to live in her beloved home, not just by providing the day to day practical care that she needs, but giving reassurance when she's down, making sure she's keeping up her exercise to maintain her muscle tone, and giving companionship which has been invaluable. It's early days, as it's only been five weeks, but so far we're really pleased with all aspects of communication and care from Christies, and would recommend them if you're looking for live-in care for your loved ones.

Reply from Kate Cain at Christies Care Ltd

We were really pleased to read your comments about our care of your mum. There is so much to consider, and there will always be concerns ahead of making such a big decision. We have dedicated Parkinsons and Dementia Trainers making sure each Carer spends a good part of their CPD accredited induction training with us learning about the best care and support for people like your mum. Thank you for taking the time to tell us.


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Review from Denise D (Wife of Client) published on 20 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As this was the first time I had planned a respite break for myself I was anxious about how my husband, and the carer, would manage. However, our carer's calm and helpful manner blended in with our routine and I was able to go away with fewer concerns. On my return, I could see that my husband had been
very well looked after and was quite relaxed about the whole event. I would certainly consider having another break again, using Christies and hopefully the same carer.

Reply from Kate Cain at Christies Care Ltd

I am so pleased that everything went so well for you and your husband. Thank you for taking the time to write us a lovely review. Do let us know when you need us again.


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Review from E G (Wife of Client) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was extremely happy with the care and help he received while I was away.

Reply from Kate Cain at Christies Care Ltd

We are really pleased that all went well with your husband. Call us if you need us for anything and thank you for your review.


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Review from P D (Wife of Client) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both the office staff and carers have been very good and helpful. The office has kept me informed of the new carers in good time. Our first carer was a man which I found difficult as his bedroom was next to the bathroom, also my husband prefers a woman carer. Since then we have had lovely ladies who
were caring efficient and very friendly. We have been delighted with them and they will be calling again.

Reply from Kate Cain at Christies Care Ltd

Thank you so much for your review and feedback. We're delighted you are getting on so well with our carers.


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Review from M R (Client) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer and operation are very good.

Reply from Kate Cain at Christies Care Ltd

Many thanks for your review. We are delighted to have been a help to you.


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Review from Diana S (Client) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and very helpful. Carers are very suitably chosen and are all very accommodating, caring, thoughtful and easy to be with.

Reply from Kate at Christies Care Ltd

Thank you for your lovely feedback, I've passed on your comments to the carers and they were really pleased to hear your praise.


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Review from Shirley P (Wife of Client) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in hospital three times during the past year. Each time we had carers from Christies to look after my husband (95), and without exception, they cared for him and the work of the house so well that I had no anxiety whatsoever. Thank you all!

Reply from Kate at Christies Care Ltd

We're really pleased that we managed to take the worry away for you. All credit to our carers who are delighted with your words. Thank you.


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Review from S M (Wife of Client) published on 25 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with Christies Care from the first telephone request through the assessment and then the respite care.
They were a professional and competent company to deal with and the carer giving the respite care was excellent. She was capable, friendly and efficient.

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Review from Paul M (Son of Client) published on 10 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was just like to say how happy my Mother was with her carer. She looked after my Mum for a week and I couldn't fault her care and work, my Mum was so pleased. Thank you so much. I would also like to thank Christies Care for their efficient work.

Reply from Christies Care at Christies Care Ltd

Paul, thank you so much for the review. I have passed on your praise to all the teams involved, including your Mum's carer.


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Review from Esther (Daughter of Client) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christies Care provided a live-in carer for Mum incredibly swiftly and efficiently, even though it was a bank holiday. The assessor was marvellous and submitted his report swiftly so that care could commence speedily. The administration and support by Christies Care has been extremely efficient, kind
and caring. Both carers who have stayed with Mum have been absolutely exceptional. They are extremely gentle in their approach, attitude and speech, very respectful, friendly and approachable, whilst also being very professional and attentive to all Mum's needs. I genuinely cannot praise them highly enough, and the relief it provides, knowing such excellent care in place for Mum, is immense. Thank you.

Reply from Christies Care, Head of Marketing at Christies Care Ltd

Thank you for taking the time to praise us, Esther. We're delighted that you and your Mum found us 'absolutely exceptional'. Our administration teams work hard to make sure your experience is as smooth as possible at what can be a challenging time. Thanks again for sharing your experience of Christies. Kate


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Review from Jean C (Daughter of Client) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was hospitalised two days before our carer arrived, however, she was an absolute marvel. Her visits to the hospital took the pressure off me and helped mum hugely. She amused mum with her stories, stimulated her, prompted her liquid intake and fed her tasty croissants.
Once mum was in rehab,
they also went out for walks together. We would both have her back in an instant.

Reply from Christies Care at Christies Care Ltd

Thank you for your review, Jean. We're really pleased your Mum got on so well with our carer and that she helped with her recovery. Let us know if you need us in the future. In the meantime, do pass on our good wishes to your Mum. Kate.


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Review from Carrie (Daughter of Client) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has Parkinson's and has been cared for by my mum for over 15 years. It was becoming increasingly apparent that with the onset of early dementia, she needed assistance to care for him to enable them to stay together in their own home. However, they were both uneasy about someone living in their
home. They needn't have worried. The carer took only a few hours to assess the care needs of my dad taking into account that he is still relatively able if given the time and patience and guidance to be so, but also she assessed my mum's condition and gave her the respect she needed so she didn't feel sidelined. With care for my dad being so wonderfully given, my mum was able to relax and enjoy time out with friends and family and also enjoy quality time with her husband. Thank you.

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Review from Mark H (Son of Client) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for by Christies from October 2014 to her death aged 98 in December 2018. Carers always arrived on time and made careful notes of the procedures necessary. They bought provisions and managed the household. They helped in asking for special equipment - for example, the hoist that
was needed to lift her in and out of bed during her last three months of life. Her regular carer worked four weeks out of six and established an especially good relationship with my mother. Thanks to Christies Care, my mother was able to die peacefully at home in the presence of some of her family. She told me how lucky she was.

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Review from Neena S (Mother of Client) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has used Christies Care Ltd for many years now and they have worked with me to ensure that the care he receives is suitable for him as he grows and develops. Christies Care Ltd always ask for feedback when my son has a carer new to them; there are now a couple of carers that have worked with
my son closely that I would gladly regard them as part of my own family.

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Review from M B (Daughter of Client) published on 24 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the quality of the carers provided by Christies. Despite dealing with some difficult situations the carers have been professional in their dealings with our mother and with other agencies including carers and nurses. They have also shown very caring skills responding
to the emotional and physical needs of our mother with much kindness and sympathy.
The carer has also felt supported by the person in the office who we can also feed back to. Working together as a team has enabled our mother to remain in her own home with her own preferences fulfilled whenever possible.

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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Christies Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Christies Care Ltd is calculated as follows: ( (186 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 217 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Christies Care Ltd is based on 36 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (14)

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Meet the Team (1)

Charlotte

Charlotte Driver-Young

Job Title: Operations Manager and Registered Manager for Christies Care Ltd

Joined: 2020

Charlotte Driver-Young
OPERATIONS MANAGER AND REGISTERED MANAGER FOR CHRISTIES CARE LTD


Charlotte’s background working within Operational Policing for Suffolk Constabulary and HR provides an invaluable foundation for her dual role as Operations Director and Registered Manager for Christies Care Ltd.


“I had heard so many good things about Christies and their reputation in the live-in care sector and I feel very privileged to be a part of this. Christies is a real family-run business, we have strong values which resonates throughout the company. Christies Care really does have that family feel which sets this company apart from so many others.


“We have just launched our Christies Care Commitment which I am so passionate about; it encapsulates who we are and what will do for our clients, carers and staff.


“My key focus for Christies is continual service improvement and change management. My passion is people: I love working with our staff to influence and lead them to ensure that we give the best service possible to our clients and carers. As Registered Manager, my mission is to ensure Christies Care provides the highest quality of care possible and to ensure we are outstanding at everything we do.”


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