Christies Care Ltd

Rose House, Street Farm Road, Saxmundham IP17 1AL
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9.8 196 Reviews
  • Christies Care Ltd, Saxmundham
Christies Care provides outstanding, personalised homecare in East Suffolk and live-in care right across England. Rated 'Outstanding' by CQC twice in a row (July 2019, December 2016), it has been owned and run by the same local family since 1991.

Christies Care has grown solely through word of mouth recommendations. Its clients are delighted by the fact that carers proactively help people to live as independently as possible, at home. Its clients therefore actively recommend the company to others.

Also, Christies Care's carers actively recommend their friends as carers; about 60% of all of its carers come through word of mouth recommendation from existing carers.

Christies Care invests in award-winning carer training and recruitment. This rigorous process means that the company selects only the best carer candidates. Because Christies Care has such well-trained and selected carers, they get on well with their clients and do an outstanding job.

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Care Provided by Christies Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Person in charge
  • Charlotte Driver-Young (Registered Manager)

Funding & Fees Guide for Christies Care Ltd

  • Prices

  • Our hourly domiciliary care starts at £30 an hour.
    Live-in care (having a carer live-in with you, giving you 1:1 care all the time) tends to be around £1,625 a week

Christies Care Ltd Reviews (196)

Total of 196, showing 141-160
9.8

Christies Care Ltd has a Review Score of 9.8 (9.765) out of 10, based on 37 reviews in the last 2 years. Over all time Christies Care Ltd has 196 reviews.

Overall Experience

  • 156
  • 34
  • 4
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Date Published

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160

Review from Wendy (Sister of Client) published on 24 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The office staff provide a good service, they are always there to help and resolve situations.
The carers can be very varied in experience and expectations and it can be difficult to find suitable ladies to care for my sister. Overall the choice of carers has been average to good.
It would be good
to have a regular rota. I appreciate that it is difficult when it is the carer who decides when they want to work and control is taken away from Christie's but there are times when it just doesn't work. To be able to plan a holiday in advance would be great but it just isn't possible on these terms.

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Review from D Y (Daughter of Client) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A few initial 'blips' but now in a pattern with two lovely ADC's/PA's/Batmen - we don't use the 'carer' word, not a description that is liked by my dad who at 91. He still feels he copes pretty well. Although...

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Review from Peter Stewart M (Client) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the eighteen years that I have been on a social care package, Christies Care Ltd have been the best agency that have worked with me.
They have a diverse network of carers, each bringing their own skills and personalities.
It is also the only agency that I have been involved with that have allowed
me to choose my own carers.

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Review from Nicola H (Daughter of Client) published on 18 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care provided has been excellent. Each carer has been kind, considerate and very competent with regards to Mum's care needs. The agency has listened to Mum's requests as to the type of person she would like to care for her, and in most cases this has been adhered to. Mum has got on better
with some carers than others, but this is only to be expected and relates to differences in personality. In terms of the personal care provided, I believe each carer has provided excellent care. The agency has been very responsive in addressing any concerns or queries I have had.

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Review from Janet (Friend of Client) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The two carers you supply alternately are absolutely fantastic. Very different from each other but both first rate in their care.
Nobody could ask for more. Unfortunately, the quality of this sort of care comes at a price more than most people can afford, so those that can are extremely lucky.

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Review from Dominic M (Son of Client) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The standard of the carers is very variable.
We have had some very good ones, some very poor ones and some of a dubious character.
Christies in most cases fails to acknowledge this and gives the same old blah blah answer of "all of our carers are highly trained and experienced" which is most obviously
not always the case.
Whilst I believe Christies do their best it is obvious they struggle to find staff who have the motivation and/or skillset to do this job.
Considering the amount they charge it is not good value for money but given the poor choices for care in the UK we are stuck between the devil and the deep blue sea.
The marks below are the average because as stated some carers are great, but the standard is very inconsistent.

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Review from Anne C (Daughter of Client) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with your company and the care and support offered to my Mother on the two occasions we have had live-in carers for her. We hope to book a carer from your company again in the New Year.

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Review from Christopher (Son of Client) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

By their nature, these forms tend to be very prescriptive. We have had first class carers, good carers, average carers and poor carers. Examples of poor carers are a few who could not cope with the job and wished to leave, to someone who was drinking alcohol, to someone who went to her room to smoke
quite often when on duty and ignored a client who needed her.
This clearly does not apply to just one month, but I had to put a month in above (November 2018).

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Review from Tracey (Daughter of Client) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall service is excellent but is let down due to the non-availability of the same carers.
The constant stream of strangers is not good but some fantastic carers have been found this way. However, their availability becomes limited.

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Review from Pat (Daughter of Client) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christies have been providing a live-in carer for my elderly mother for more than a year now and we are very impressed with the service. The carers who come are friendly and efficient and have that perfect knack of respecting and encouraging mum’s independence whilst at the same time helping her as
necessary. It is such a relief to know that mum is happy and so well cared for.

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Review from Margaret (Daughter of Client) published on 6 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been cared for by Christies carers for over 2 years. Christies management is very thorough and communication is good and understanding. The carers have all been well trained and try to make my mother's life as comfortable as possible. Unfortunately so far we only have one regular carer
and we were hoping to have a rota of three regular carers by this time, however, in the last six months my mother has had 8 different carers and only one would she not welcome back again. I understand the rotas must be extremely difficult to organise because several carers are only in this country a few months of the year.
My mother's health has deteriorated over this time and both the carers and Area Manager were very helpful with suggestions of equipment which might help my mother's mobility.
Some carers are better than others about stimulating my mother e.g. taking her out in her wheelchair or helping her to bake and Mum thinks many of the carers need more tuition in old-fashioned cooking.

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Review from Kirsty (Daughter of Client) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christies Care have managed my mother’s dementia care for the past six years and we are very happy with them. We’ve met some amazing carers in this time and have always been confident she’s in the best hands.

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Review from Adam S (Son of Client) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service and made all the better recently by regularly rotating Mum's carers. Going through a heck of a lot myself at present, whilst my own County Council seem to be planning to remove all of my Mum's care package and let her and myself suffer.
However, the staff I have met through Christies
are highly competent, friendly and professional. I'm not worried about my mum's level of care whilst Christies provide it. She has complex needs and I'm so thankful to Christies for looking after her so well and for so long. I WISH MORE THAN ANYTHING THAT IT CONTINUES.

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Review from Kate (Daughter of Client) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Regular carers are excellent but I am unconvinced that sufficient effort is put into ensuring the regulars attend as often as possible with the result that we are apparently now faced with a series of new faces. Although a carer schedule for most of 2018 was provided early in the year this has not been
forthcoming for future months which is disappointing.

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Review from Anne (Daughter of Client) published on 29 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are extremely well trained and very caring and competent. They have tried to stimulate Dad and are very patient. They treat Dad and the family with respect and are very pro-active in trying to improve his life. We have only had three so far - two, we would be happy to return, one, we have requested
does not, because Dad did not get on with her. It is still early days, but one problem seems to be a lack of drivers, which is important to us. We have also found that though our care team at Head Office is very helpful, we have not always had all the information we need. For example, we missed out on an important mailing, for some reason, which caused problems with cover.

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Review from T D (Son of Client) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are well trained, have support during their assignments and the agency tries to ensure that they are compatible not only with care needs but also personally. Where problems have arisen, the agency has worked hard to resolve them.

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Review from Patricia S (Daughter-in-law of Client) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Christies Care Ltd full time since May 2018 and are now settled into a routine of returning carers, which is more settling for the client, although changing carers sometimes after just two weeks can still be unsettling. Christies Care Ltd listened to our concerns when we had a couple
of carers that were not what we expected and they have not returned. The team we have now have got to know my relative and her needs. She is well fed and the help with personal care is good. Obviously, some personalities gel better with her than others in terms of keeping her company and her spirits up. She is also of an older generation who are unused to the multicultural modern world and she finds this difficult from time to time. She is also very deaf and carers have to make a good effort to make themselves understood. Some of the problems we have had are due to my relative's feelings about her loss of independence and mobility, rather than any fault of the carers. Support from Christies Care Ltd office seems good as is the overlap of carers.

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Review from Karen C (Sister of Client) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers for my sister have been exemplary, professional, caring and go out of their way to make sure her multiple needs are paramount. One new, recent carer did prove to be an unsuitable match but Christies Care Ltd handled the situation with tact and sensitivity. In discussion with the other carers
who visit every day, a robust safeguarding procedure is in place which is very reassuring to her family who all live at a far distance away. Christies Care Ltd bookings coordinator is approachable, friendly and responds very promptly.
A very satisfied client and family.

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Review from Becky P (Client) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been a client of Christies Care Ltd for nearly four years. In that time I've met some lovely carers and the management have always remained friendly and supportive. On the rare occasions that I have not 'clicked' with a carer, the issues raised have been dealt with quickly. I have regular carers
who I look forward to spending more time with.

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Review from Nigel B (Son of Client) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Christies Carers have provided excellent care for my Mother over the last 3 years.
They have managed the changes in my mother's condition over time and have adapted to her needs and mental health and will work well with another external care team.
In addition, they cope with occasional disturbed
nights and other difficult times when she has not been well.


Christies Head office has been quick to respond and will support when issues arise.


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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Christies Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Christies Care Ltd is calculated as follows: ( (186 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 217 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Christies Care Ltd is based on 36 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (14)

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Meet the Team (1)

Charlotte

Charlotte Driver-Young

Job Title: Operations Manager and Registered Manager for Christies Care Ltd

Joined: 2020

Charlotte Driver-Young
OPERATIONS MANAGER AND REGISTERED MANAGER FOR CHRISTIES CARE LTD


Charlotte’s background working within Operational Policing for Suffolk Constabulary and HR provides an invaluable foundation for her dual role as Operations Director and Registered Manager for Christies Care Ltd.


“I had heard so many good things about Christies and their reputation in the live-in care sector and I feel very privileged to be a part of this. Christies is a real family-run business, we have strong values which resonates throughout the company. Christies Care really does have that family feel which sets this company apart from so many others.


“We have just launched our Christies Care Commitment which I am so passionate about; it encapsulates who we are and what will do for our clients, carers and staff.


“My key focus for Christies is continual service improvement and change management. My passion is people: I love working with our staff to influence and lead them to ensure that we give the best service possible to our clients and carers. As Registered Manager, my mission is to ensure Christies Care provides the highest quality of care possible and to ensure we are outstanding at everything we do.”


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