Christies Care Ltd

Rose House, Street Farm Road, Saxmundham IP17 1AL
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9.8 196 Reviews
  • Christies Care Ltd, Saxmundham
Christies Care provides outstanding, personalised homecare in East Suffolk and live-in care right across England. Rated 'Outstanding' by CQC twice in a row (July 2019, December 2016), it has been owned and run by the same local family since 1991.

Christies Care has grown solely through word of mouth recommendations. Its clients are delighted by the fact that carers proactively help people to live as independently as possible, at home. Its clients therefore actively recommend the company to others.

Also, Christies Care's carers actively recommend their friends as carers; about 60% of all of its carers come through word of mouth recommendation from existing carers.

Christies Care invests in award-winning carer training and recruitment. This rigorous process means that the company selects only the best carer candidates. Because Christies Care has such well-trained and selected carers, they get on well with their clients and do an outstanding job.

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Care Provided by Christies Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Person in charge
  • Charlotte Driver-Young (Registered Manager)

Funding & Fees Guide for Christies Care Ltd

  • Prices

  • Our hourly domiciliary care starts at £30 an hour.
    Live-in care (having a carer live-in with you, giving you 1:1 care all the time) tends to be around £1,625 a week

Christies Care Ltd Reviews (196)

Total of 196, showing 161-180
9.8

Christies Care Ltd has a Review Score of 9.8 (9.758) out of 10, based on 36 reviews in the last 2 years. Over all time Christies Care Ltd has 196 reviews.

Overall Experience

  • 156
  • 34
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Date Published

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Review from Fiona C (Daughter of Client) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After some teething problems, Christies Care Ltd now understands the needs and character type of carer that our mother requires.

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Review from Alison B (Client) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer was a lovely person and very kind and attentive. She is coming back on a regular basis. She provided excellent companionship as well as looking after my needs. She also loved my little dog!

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Review from Caroline B (Daughter of Client) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christies carers supported my father during the last year of his life and their skill and compassion enabled him to enjoy life again after a hospital stay left him in need of live-in care. The carers were, for the most part, exceptional people with great patience and a good understanding of his needs;
they encouraged independence where possible but were always there to support as needed. The admin team were also very polite and helpful; the carers always appeared to receive high-quality training and excellent support from the company. Many of them said they had worked for other companies but felt that Christies was the best. I wish we had discovered Christies sooner and have no hesitation in recommending them to other families. Thank you, Christies for all you did for my dad and our family.

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Review from Jane O (Daughter of Client) published on 26 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The Carers have been kind and caring, but their level of competency has varied. I would not recommend Christies because of the level of communication. Also, the care plan was not updated to reflect my Father’s changing needs. I would like to say that I have recently been given a new booking coordinator,
who has gone out of her way to be helpful and communication has improved significantly.

Reply from Christies Care at Christies Care Ltd

I am sorry you have felt that you have not received the high standard that we endeavour to provide for our clients. I'm glad that all is going well with your new Booking Coordinator, but please do contact me and I will be happy to help should you have any current issues.


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Review from Karen E (Daughter of Client) published on 26 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers supplied by Christies are very caring and Mother has made good friends with them. They are efficient and considerate.

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Review from Andrew (Son of Client) published on 26 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful and quick to find a suitable replacement when there's an unexpected loss of a carer. It took a few goes to find a couple of carers that worked really well, but that's to be expected. Very pleased with how things are now and our regular carers are fantastic.

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Review from Sue (Daughter of Client) published on 23 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and quick response to our dealings with the company. The carers have all been kind, helpful and understanding towards us and our 90-year-old mum. She feels more secure, is happier and eating well again with a live-in carer. We feel greatly comforted knowing mum is cared for and has
a constant companion.

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Review from Rebecca (Daughter of Client) published on 23 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Christies staff to be professional, understanding and accommodating. My father has been well cared for and is happy with his carers. Information is clear and timely and there is always someone available to talk on the phone if I need them.

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Review from Catherine S (Daughter of Client) published on 22 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your form insists on naming one month. This is difficult. My mother has used Christies Care since March 2016. My comments are relevant for longer than October 2018 which is what I had to click on. Overall, I have been very happy with Christies. They have an excellent training school, a local rep to
oversee standards, and the carers are not only well trained but have to keep to strict standards and attend annual refresher courses. Christies go to a lot of trouble to match the right carers for my mother and to keep her favourites coming back on a rotational basis, and some of them are exceptionally good and conscientious. The only adverse comment I would make is that some of the carers have left Christies after only a short time and I understand this might be because they can work for other Agencies at a higher rate of pay. It's a shame to lose them in this way. I think this problem has been addressed (we have chosen to increase our rate) so, hopefully, staff retention is now better.

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Review from James C (Son of Client) published on 22 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Christies generally provide a satisfactory service in all respects.

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Review from P T (Son of Client) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Christies carers for 18 months. Overall they have been very good, a few of the carers have been simply outstanding and my father was very sorry to see them leave. Most were caring, thoughtful, friendly, a real help to my father. One or two carers did fall short of expectations and
this was duly noted by Christies who were quite thorough in follow-ups. My only criticism would be that handovers were sometimes far too brief, with the departing carer eager to leave before having fully explained the daily routine to the incoming carer. But generally, it has been good, and I feel my father is being well looked after.

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Review from I B (Friend of Client) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christies Care provided an exceptional service for our friend. This is the second time we had used the agency (an earlier occasion over three years for a relative). Both occasions, each over a long period, were brilliantly managed. The regular checking by the area supervisor was an excellent backstop.
There were no occasions when the care provision faltered; carers changed seamlessly with a very good handover. The agency ensured that carers who were trusted by the elderly client were on a rota. At the end of the most recent period, they provided an additional carer so that the client could remain in her own home. Communications with the organisation team were always reassuring, totally helpful and with a positive outcome.

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Review from Jeremy F (Husband of Client) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has used Christies Care for the past nearly 8 years. We were recommended initially by the Local Authority.


We have found every aspect of the service extremely helpful and would have no difficulty in recommending it to others.


In particular, we have found the carers helpful and caring at

all times.

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Review from Alec (Power of Attorney of Client) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My client would (if a little more receptive) benefit from the personalised approach which Christies apply in selecting carers for their bookings by trying to get the 'chemistry' right and we have found Christies approach to be pro-active, which compares favourably with that of other similar providers.

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Review from Julia C (Daughter of Client) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Christies Care and have already done so. My mother's carers are lovely and feel more like extensions to the family.
My husband and I trust them completely and my mother really enjoys having them for their good company and humour as well as care. The Christies team have always
been able to help and to find the right people.

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Review from Rachel R (Client) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Christies fits well with an active, busy lifestyle, always there when I need them. They are always there and there are no time restraints.

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Review from T F (Daughter of Client) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Christies have been providing carers for my mother for the last few years - they are always quick to respond to feedback and my mother has developed good relationships with many of the carers.

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Review from Charles P (Son of Client) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using the services of Christies Care for three years which has enabled my mother to remain in her home after having a severe stroke. The carers and the management staff are very professional and provide a high standard of care. From a financial point of view, all of my mother's care costs
have been covered in the monthly fee which makes it easy to budget and administratively easy. Regular training for their carers and regular review visits by management make for a very reassuring experience. When a problem does arise, which is rare, it is quickly resolved. I would thoroughly recommend Christies Care.

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Review from Clare C (Daughter of Client) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christies provided carers to look after my parents when my mother had cancer. After my mother died they provided care for my father until he died. All the carers they provided were excellent. There were two in particular who were fantastic - providing excellent care for our parents and support to my
sister and me. They made a very hard time easier. We used other agencies before Christies and Christies was by far the best and also the best value. I cannot recommend them enough.

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Review from Ian (Son of Client) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Administration very efficient. Detailed care plans produced. Most carers good, a few have been exceptional. Have struggled with continuity, aiming for a Rota of about 4, currently have had nearly a dozen and only 2 booked to come back regularly. Been using Christies since Spring 2018.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Christies Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Christies Care Ltd is calculated as follows: ( (180 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 211 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Christies Care Ltd is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (14)

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Meet the Team (1)

Charlotte

Charlotte Driver-Young

Job Title: Operations Manager and Registered Manager for Christies Care Ltd

Joined: 2020

Charlotte Driver-Young
OPERATIONS MANAGER AND REGISTERED MANAGER FOR CHRISTIES CARE LTD


Charlotte’s background working within Operational Policing for Suffolk Constabulary and HR provides an invaluable foundation for her dual role as Operations Director and Registered Manager for Christies Care Ltd.


“I had heard so many good things about Christies and their reputation in the live-in care sector and I feel very privileged to be a part of this. Christies is a real family-run business, we have strong values which resonates throughout the company. Christies Care really does have that family feel which sets this company apart from so many others.


“We have just launched our Christies Care Commitment which I am so passionate about; it encapsulates who we are and what will do for our clients, carers and staff.


“My key focus for Christies is continual service improvement and change management. My passion is people: I love working with our staff to influence and lead them to ensure that we give the best service possible to our clients and carers. As Registered Manager, my mission is to ensure Christies Care provides the highest quality of care possible and to ensure we are outstanding at everything we do.”


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