Peoples Care Solutions Ltd by Christina's Home Care Reviews (28)
Peoples Care Solutions Ltd by Christina's Home Care has a Review Score of 9.7 (9.650) out of 10, based on 21 reviews in the last 2 years. Over all time Peoples Care Solutions Ltd by Christina's Home Care has 28 reviews.
Review from James D (Civil Partner of Client) published on 22 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Anne Marie, Owner at Peoples Care Solutions Ltd by Christina's Home Care
Thank you, we have let the carers know. We work very hard to ensure every one of those people we are privileged to visit is treated with respect and dignity, safely and on an individual basis.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from J M (Client) assisted by family/friend published on 8 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Anne Marie, Registered Manager at Peoples Care Solutions Ltd by Christina's Home Care
Thank you, much appreciated. We continue to do our very best to treat everyone as individuals in their own homes.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from G C (Husband of Client) published on 10 January 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Our carers are always efficient, very friendly and helpful - no matter what their own personal problems are during these difficult times.
They all deserve a substantial pay rise!
Reply from Martin Gibson, Quality & Development at Peoples Care Solutions Ltd by Christina's Home Care
Thank you, such compliments mean so much to Team Christina's. We were so grateful to our frontline carers during the pandemic - they went above and beyond. Resilience and sustainability are key to our way of working and we strive for continuity of carers at all times. We work as a team to plan, communicate and deliver quality agreed personal care and support.
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Treated with Dignity
Value for Money
Review from Janice B (Daughter of Client) published on 9 January 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Claudia Edwards, Care Development Co-Ordinator at Peoples Care Solutions Ltd by Christina's Home Care
Thank you for your review! We will pass on your kind words to the carers.
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Management
Treated with Dignity
Value for Money
Review from Jan S (Daughter of Client) published on 20 December 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C H (Daughter of Client) published on 19 December 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Treat my dad with love and care - he trusts them and enjoys seeing each and every one.
Thank you for making it possible for my dad to be cared for at home.
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Management
Treated with Dignity
Value for Money
Review from L B (Daughter of Client) published on 14 December 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
This allows us as family members peace of mind which is essential.
Reply from Claudia Edwards, Care Development Co-Ordinator at Peoples Care Solutions Ltd by Christina's Home Care
Hi there,
Thank you for your kind words, we really appreciate your feedback.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from M M (Son of Client) published on 21 October 2022
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Anne Marie Cassidy, Owner at Peoples Care Solutions Ltd by Christina's Home Care
Hello, We take all concerns very seriously and are currently investigating.
We were commissioned by the local authority (LA) to carry out 2 x 15 minute visits daily; this is monitored electronically by the LA. The woman's dignity was respected at all times.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.7 (9.650) out of 10 for Peoples Care Solutions Ltd by Christina's Home Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.650 for Peoples Care Solutions Ltd by Christina's Home Care is calculated as follows: ( (84 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 117 Ratings = 4.65
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Peoples Care Solutions Ltd by Christina's Home Care is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
