Classic Home Care Services Ltd

51 The Broadway, Stoneleigh, Epsom KT17 2JE
Submit a Review
7.0 32 Reviews
  • Classic Home Care Services Ltd, Epsom
Classic Home Care Services Ltd are a Surrey-based provider, skilled in tailoring domiciliary packages for older people, while also being available for younger adults with a disability.

Clients receive their own individual care plan, based on personal budgets and designed to protect long-term well-being, with regular assessments to account for any personal or health related developments.

Live-in care services are available, including for post-hospital discharge, with all care workers experienced and fully vetted.

Show Classic Home Care Services Ltd on the Map

Care Provided by Classic Home Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Classic Home Care Services Ltd
  • Person in charge
  • Sarah Redwood (Manager)

Funding & Fees Guide for Classic Home Care Services Ltd

  • Prices

  • £22.00 - £25.00 per hour

Classic Home Care Services Ltd Reviews (32)

Total of 32, showing 1-20
7.0

Classic Home Care Services Ltd has a Review Score of 7.0 (7.000) out of 10, based on 1 reviews in the last 2 years. Over all time Classic Home Care Services Ltd has 32 reviews.

Overall Experience

  • 20
  • 10
  • 2
  • 0
  • 0

Date Published

32
0
0
1
31

Review from S D (Daughter of Client) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Classic took over caring for my dad at short notice and have provided far superior care than his previous care providers. They have been very reliable and have been willing to go above and beyond to help my dad. Very good communication too, which very much appreciate. Thank you for all your continued
care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S H (Mother of Client) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Classic Care has been unfaltering in their complete dedication to my son who lives independently, being totally blind and on the Autistic spectrum. Throughout the covid-19 pandemic lockdown, never did they fail to get to him twice-weekly to assist him in his daily tasks. I can't thank them enough, especially
knowing that they were putting their own, and their families lives at risk, being key workers. My son and I owe them a huge debt of gratitude. What a wonderful team!

Reply from Sarah Redwood, Registered manager at Classic Home Care Services Ltd

Thank you for your kind review. It is lovely to hear such nice words and gratitude during this difficult time.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V F (Aunt of Client) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nephew received a very caring, professional and friendly service for 17-years with Classic. Many of the carers have stayed with him throughout his MS progression. He was bedbound for nearly 5-years. All the carers gave him the opportunity to keep up with life around him, and I cannot fault their
interaction with him; they really cared.
Management was quick to react to my nephew's requirements and visited him regularly to ensure he was happy with the care he was receiving.
My grateful thanks to all at Classic.

Reply from Sarah Redwood, Registered Manager at Classic Home Care Services Ltd

Thank you. It was an absolute pleasure to look after your nephew for such a long period of time. All of the care workers will sadly miss him.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Simon C (Son of Client) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We use the agency to take my 83 year old mother to go for food shopping in a supermarket once per week.
The agency is very reliable, always turning up on time and delivering good service.
Communication with management is excellent.
I would prefer more stability with the carer as this changes quite
frequently.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S C (Daughter of Client) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Classic Home Car have been looking after my parents in their own home for the last four months. The carers have been very reliable, caring, friendly and cheerful; nothing is too much trouble and they are good at seeing what needs doing and reporting any concerns.
I have also personally appreciated
the helpfulness, understanding and approachableness of the management team who have always been there when I've needed to discuss or ask advice about my parent's care.
They have also been proactive in raising any concerns with me.
I would definitely recommend Classic Home Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris C (Son of Client) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly office and flexible.
Care staff very good.
Pricing structures could be a bit more flexible.
Pricing a little expensive for normal hourly rates.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Amy P (Client) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly couldn't speak more highly of Classic Home Care. As a care agency, you would always expect to be treated with care and respect but everyone at Classic has really gone the extra mile. Instead of just coming and completing their job they have made the effort to get to know me and care for me
as much as you would a loved one. They are so kind, friendly and make you feel safe, comfortable and positive which is just what I need. I have been overwhelmed with Classic and I'm so grateful for everything they do - they are all incredible and you couldn't ask for more.

Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your kind comments. It's lovely to hear how happy you are with the service we are providing.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M L (Client) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful carers, good care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A D (Daughter of Client) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoughtful, helpful, offering clear advice. Caring, patient with a genuine understanding of the needs and the personality of our mum.

Reply from Jenny Redwood at Classic Home Care Services Ltd

Thank you. It's a pleasure to look after your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen S (Daughter of Client) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient, friendly, on time, helpful, kind, well run. My dad needs to be cared for when my step mum has hospital appointments or goes shopping. The service provided has been excellent. The staff who have cared for my dad have been very attentive making sure my dad's needs are met. This has been
invaluable to my stepmother as she was afraid to leave my dad, she can go out with the reassurance he is being monitored, especially when he has had a few falls. Every request has been met and we are very happy with the agency we are using. A very professional company and managed exceptionally well.

Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for the lovely comments.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris C (Son of Client) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Classic Home Care are reliable, I get them to cook dinner and give medication to my elderly parents who suffer with dementia. It's not an easy job as they never know what they face each day.
The staff always do their best and, frankly, I do not know what I would do without them.

Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you, lovely to hear we have helped you as well as your parents.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Leigh S (Daughter of Client) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our care (for my Dad) is currently only cleaning. But the carers have all been punctual, professional and kind. I was keen to try a local service to develop a relationship as there will be future needs and all the staff give me great confidence that my Dad will be able to stay in his own home. Thank
you!

Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your lovely comments.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda C (Daughter of Client) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have to have male only staff and have been blessed with the two men I have been allocated. My Dad is always happy to see them and this shows when they have finished their shift.
I have found Classic more professional than others I have contacted. Recommendation will be high.

Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra W (Wife of Client) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are extremely pleased with Classic Home Care. All of the staff and carers are very helpful in every way, nothing is ever too much trouble for them. The carers treat my husband with much kindness, dignity and respect and are very kind to myself also. My husband and I would have no problem
in highly recommending Classic.

Reply from Jenny Redwood at Classic Home Care Services Ltd

Thank you for your kind review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E S (Client) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who have been to me have been polite, caring and listened to my requirements.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pat B (Client) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy with the carers provided. He enjoys a nice chat with them. I am very happy with the agency. I use the service on an ad-hoc basis and they are always very helpful and reliable.

Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your kind feedback. I will ensure it’s passed onto the care workers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David T (Client) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Classic Home Care provided a range of carers for me, post operation (December 17) then during recovery. Average level of service provided was high. One was excellent, others good, two/three others were fair, one was below that level. Overall I was happy with the service provided in a difficult period,
personally. My wife supports this overall view. We will/would use Classic Home Care again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robina B (Client) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Classic Care Services Ltd have enabled me to get out to Worcester and Epsom for shopping. It is nice when I have the same carer, as that gives me more confidence as I suffer with anxiety.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paula Jean M (Mother of Client) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency is very professional and goes out of their way to assist me in the care of my daughter. We have been with them for 10 years now. All carers are highly trained and dedicated to their work.


My daughter gets on well with all of her regular carers. It is a great relief to me to know that

I can leave my daughter in such safe hands.

Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your kind words. It has been a pleasure to work with your daughter for such a long time.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A C (Client) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care I get from Classic Home Care Services. I have been with them for over four years. They do come once a week to shower me.

Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for providing your feedback, it is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.0 (7.000)

Overview of Review Score

The Review Score of 7.0 (7.000) out of 10 for Classic Home Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Classic Home Care Services Ltd is calculated as follows: ( (6 Goods x 4) ) ÷ 6 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Classic Home Care Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Classic Home Care Services Ltd

What Type of Services does Classic Home Care Services Ltd offer?

Classic Home Care Services Ltd offers Home Care.

How many Carers does Classic Home Care Services Ltd employ?

Classic Home Care Services Ltd employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Classic Home Care Services Ltd to verify any information. View our terms and conditions. Classic Home Care Services Ltd has an Enhanced Service – more info.