Classic Home Care Services Ltd

51 The Broadway, Stoneleigh, Epsom KT17 2JE
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7.0 32 Reviews
  • Classic Home Care Services Ltd, Epsom
Classic Home Care Services Ltd are a Surrey-based provider, skilled in tailoring domiciliary packages for older people, while also being available for younger adults with a disability.

Clients receive their own individual care plan, based on personal budgets and designed to protect long-term well-being, with regular assessments to account for any personal or health related developments.

Live-in care services are available, including for post-hospital discharge, with all care workers experienced and fully vetted.

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Care Provided by Classic Home Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Classic Home Care Services Ltd
  • Person in charge
  • Sarah Redwood (Manager)

Funding & Fees Guide for Classic Home Care Services Ltd

  • Prices

  • £22.00 - £25.00 per hour

Classic Home Care Services Ltd Reviews (32)

Total of 32, showing 21-32
7.0

Classic Home Care Services Ltd has a Review Score of 7.0 (7.000) out of 10, based on 1 reviews in the last 2 years. Over all time Classic Home Care Services Ltd has 32 reviews.

Overall Experience

  • 20
  • 10
  • 2
  • 0
  • 0

Date Published

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Review from J B (Client) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have so much admiration for all my carers. They are always smiling whatever the circumstances and nothing is too much trouble. I appreciate staff have difficulty rearranging times of carers visits and as long as I am informed in advance I am quite happy.

Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for taking the time to give your feedback.


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Review from Susan F (Client) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the level of services provided and skill of the care workers.
Overall would recommend.
Only issue and this does not happen often - they change the time of service and the person who is provided and do not inform me.

Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your positive feedback. There will be occasions when we need to change care workers at the last minute due to sickness etc but we always provide a care worker within your agreed time slot.


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Review from K K (Client) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All carers are very friendly and willing to do any job I have asked them to do for me. Charges are very high. I do not need much help but I have to pay the same as everyone else. I think there should be a scale of charges.

Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your comments.


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Review from R M (Client) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regular visits provide a consistent level of support. The carers make meals provide cream on feet to prevent them from drying out and provide basic household tasks as required.

Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your feedback!


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Review from P D (Client) assisted by family/friend published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Weekdays am, visits to shave, shower, dry, apply cream and dress (half an hour). The carers are all lovely and capable.
When we have occasion to phone the office, any dealings with the staff are always most pleasant.
We're very happy with the service overall.

Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your feedback it is much appreciated.


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Review from Vernon R (Son of Client) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A steep increase in cost has resulted in a decline in service. Had to remind management that my Mother's washing had not been done for several months. Also, the staff are supposed to check the fridge to see if there is food and get ready meals out from the freezer. This is not always carried out. On
many occasions, the carer is very late. They are supposed to come between 8.30 and to 9.00 am.

Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your comments. I know your concerns have now been dealt with.


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Review from Ann C (Wife of Client) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Classic for almost 10 years providing daily, personal care in the mornings for my Husband with multiple sclerosis. The staff always been professional, caring, are well trained in manual handling and provide a high degree of continuity of care, so important for clients with complex
needs. In April Classic provided live-in 24-hour care whilst I took a respite break for 5 days and it worked very well. The staff already knew my Husband and looked after him well enabling him to stay in his own home during my absence. Respite has now become a regular feature of our care package. We came to know of Classic through a client and we would certainly recommend them to anyone else in need of care.

Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your feedback. It's lovely to hear the team make such a difference to your life.


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Review from Evelyn R (Wife of Client) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although it seemed rather strange at first to have 8 - i.e., different carers, after the first two visits they knew where everything was and the client's requirements. We found the different carers a nice variety of personalities good for my Husband and myself. They were so quick to pick up our routine,
very helpful and tidy. High standard of care - did not need reminding about the 3 different creams used on my Husband - quick to learn.

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Review from C C (Daughter of Client) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Classic after a recommendation from a friend, as my Dad had terminal cancer, and needed professional care to stay at home. We had a recommendation of another more expensive company, but I didn't warm to the person who called me back, and they couldn't increase the days from 5 to 7 if necessary,
so I went with Classic.


Classic were extremely professional, not pushy, very accommodating, and importantly very quick to set up a carer to come to us once we had signed the contract (I approached them on the Wednesday and the carer came on the Friday).


All the carers I met were truly amazing, and couldn’t have been kinder or more professional. They really gave my father the help and dignity he needed as well as doing household tasks to support my mother in the second hour. Highly recommended. It doesn't matter than the carer wasn't the same person each time, I think that can give more variety for the person receiving the care.


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Review from M Z (Daughter of Client) published on 12 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for providing great care for my father. The carers are all so kind and professional and it's a huge relief knowing that he is being looked after by such a good team.

Reply from Jenny Redwood, Director at Classic Home Care Services Ltd

Thank you for your lovely comments. We really value your comments and we will ensure your comments are passed to our care workers.
Many thanks.


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Review from David & Maureen S (Nephew of Client) published on 9 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Classic Home Care Services started looking after my aunt in April 2014. We started off with community calls and progressed to live in care as my aunt health deteriorated. Both office staff and care staff were always at hand when we needed them. They kept us informed at all times how my aunt was on a
daily basis. They always treated aunt with respect and dignity. They always gave us piece of mind she was being well cared for.

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Review from Clifford Harry S (Client) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency has provided a good domiciliary service to me and my wife over many years. Since July 2015 it has provided a full time service (live in care). This has greatly benefited both of us and much improved our living standard.

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Current Review Score: 7.0 (7.000)

Overview of Review Score

The Review Score of 7.0 (7.000) out of 10 for Classic Home Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Classic Home Care Services Ltd is calculated as follows: ( (6 Goods x 4) ) ÷ 6 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Classic Home Care Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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