Comcare

Lower Herne Road, Herne Bay CT6 7NE
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4 Reviews
  • Comcare, Herne Bay
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Care Provided by Comcare

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Comcare
  • Person in charge
  • Zoe Lee (Manager)
Are you the Owner/Manager of Comcare? View your Advertising Options

Comcare Reviews (4)

Over all time Comcare has 4 reviews.

Overall Experience

  • 1
  • 3
  • 0
  • 0
  • 0

Date Published

4
0
0
0
4

Review from Sean W (Son of Client) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had ComCare for about two and a half years for my mothers care. The carers themselves cannot be praised highly enough. Superb, friendly, extremely good at their jobs and very reliable.
We were very happy with them.
Then Mum had to go into hospital for a few days. When she came out we thought everything
would carry on as it had done for over two years.
A day or two after Mum came home we got a phone call from ComCare informing us that they wouldn't be able to carry on my mums care. I was given three different reasons why, none of which actually rang true.
My opinion is that while Mum was in hospital, they took on a couple of new clients then realised that where Mum lives would make things inconvenient for them.
I spoke to the carers and they were just as shocked as us to find out Mum had been dropped. They had no idea and told me they loved coming to Mum and the distance wasn't a problem to them.
Just be aware. If you become an inconvenience you'll be dropped like a stone.

Reply from Belinda Clayson, PA to Chief Executive at Comcare

We are sorry that you feel that your experience with ComCare, as detailed in your review, was not up to your expectations. I can confirm that communications from the service manager clearly identify that the issue was the increased level of care that was required to support your mum on her discharge from the hospital, it was the increased level of care that we were unable to provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M C (Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comcare provide an excellent overall experience of home care, under increasingly difficult prevailing conditions in the sector.

Reply from Tracy Lovatt at Comcare

Thank you for your review. We are delighted to hear that your experience of our homecare service has overall been excellent. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne N (Daughter of Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the years, I have been grateful for the care my mother receives. I have been contacted many times when Carers have been concerned and I am very grateful.

Reply from Tracy Lovatt at Comcare

Dear Anne, Thank you for your review of our Comcare Service. We are pleased to hear you are happy with the service we provide for your mother.
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John D (Client) assisted by family/friend published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is nothing I can say against this company. Service is extremely good.

Reply from Tracy Lovatt at Comcare

Thank you for your review of our Comcare Service. We are delighted to hear that you have found our service to be extremely good.
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Comcare

What Type of Services does Comcare offer?

Comcare offers Home Care.

How many Carers does Comcare employ?

Comcare employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Comcare to verify any information. View our terms and conditions. Comcare has a Basic Service – more info.