Community Care Direct Ltd

86-90 Eastbank Street, Southport PR8 1EF
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9.6 6 Reviews
Welcome to Community Care Direct: Your trusted partner in home care for over 20 years!

Community Care Direct understands that there's no place like home. For two decades, they have been dedicated to providing compassionate and personalised care to individuals in the comfort and familiarity of their own homes.

As a family-owned business with deep roots in the community, Community Care Direct prides itself on delivering the highest standard of care with a personal touch. The team of experienced caregivers is committed to promoting independence, dignity, and well-being for every client they serve.

What sets Community Care Direct apart is their comprehensive range of services tailored to meet the unique needs of each individual and their family. From assistance with daily activities such as bathing, grooming, and medication reminders, to specialised care for conditions like dementia or chronic illness, the team is there to support you every step of the way.

Community Care Direct believes in building trusted relationships with clients and their families. The dedicated care coordinators work closely with you to develop personalised care plans that prioritise your comfort, safety, and quality of life.

With Community Care Direct, you can rest assured that your loved ones are in capable and caring hands. Experience the difference that over two decades of expertise and dedication to excellence can make in your home care journey.

Contact the team today to learn more about Community Care Direct's services and discover how they can help you or your loved one live life to the fullest, right at home.
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Care Provided by Community Care Direct Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Community Care Direct Ltd
  • Person in charge
  • Chris Wilcock (Manager)

Funding & Fees Guide for Community Care Direct Ltd

  • Prices

  • Our prices range from £23.20 per hour, per carer.

Community Care Direct Ltd Reviews (6)

9.6

Community Care Direct Ltd has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Community Care Direct Ltd has 6 reviews.

Overall Experience

  • 6
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Date Published

6
1
5
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Review from Gary I (Son of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had carers four times a day as well as night-sitters four nights a week from Community Care Direct. All of them were kind and caring beyond the requirements of their job. I'll be forever grateful to them.

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Review from Jonathan O (Son of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by community care directly to my father during his end-of-life care was reliable, professional, and flexible.
All the team met his needs, with dignity, compassion, and care.
Thank you.

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Review from Richard D (Husband of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been receiving end-of-life care for over a year. During this time she has been treated with respect, and her carers have been at pains to ensure her comfort and dignity. They have been assiduous in acquiring the skills necessary to meet her needs. They have at all times fostered a good relationship
with her, and with her family.

Reply from Andy Smtih, Care Assessor at Community Care Direct Ltd

Thank you so much for your lovely review, these will be passed on to all staff who attend to your wife, we really appreciate you taking the time to leave us a review.


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Review from Sue S (Partner of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the carers enough for their professionalism in looking after my late partner. They were kind and caring and nothing was too much for them. It was a part of the day we both looked forward to, very polite and friendly, I just can’t fault them. I would definitely recommend your company.
Once again, thank you all for your wonderful service.

Reply from Samantha Halsall, Registered Care Manager at Community Care Direct Ltd

Sue, this review has left us all in tears in the office. Thank you for such kind words. I will send this to the care team immediately.


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Review from Jo H (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Community Care Direct cared for my mother for 4 months. During this time, they were professional, kind and caring. They always met my mum's requests. They were reliable with no missed visits. Staff were consistent and no agency was used. Communication was excellent with the office, 24 hours a day. The
support given to us throughout was exceptional and we wouldn’t hesitate to recommend it.

Reply from Samantha Halsall, Registered Care Manager at Community Care Direct Ltd

Hi Jo, thank you so much for such a wonderful review. The carers and office team have all talked very fondly of your mum. We hope you are all doing well.


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Review from Stephen I (Husband of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset when I met with Community Care, the people were and remain extremely professional. At all levels of contact, they explain what they have done, what I need to do and any information that needs to be passed onto the DNs. They have treated my wife in a professional but very caring way,
always talking to her knowing she can't fully respond. The whole care package has taken a lot of worry and concern from me knowing that my wife is looked after the way she is.

Reply from Samantha Halsall, Registered Care Manager at Community Care Direct Ltd

Hi Stephen, I am the Registered Care Manager here at Community Care Direct. Firstly, I would like to thank you for taking the time to write your amazing review! Secondly, I would like to advise you that all the carers speak so highly of your wife and also you. Thank you so much.


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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Community Care Direct Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Community Care Direct Ltd is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Community Care Direct Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Community Care Direct Ltd

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Meet the Team (6)

Sara

Sara Mellor

Job Title: Managing Director

Joined: 2002

Hello, I'm Sara, the proud founder and owner of Community Care Direct, a beacon of compassionate care and support in our community for the past 22 years. From humble beginnings, I have dedicated myself to building this organization from the ground up, driven by a deep-seated commitment to enhancing the lives of those in need.

My journey in the care sector began over two decades ago, fuelled by a passion for helping others and a vision of creating a caring and supportive environment where individuals can thrive. With relentless determination and unwavering dedication, I have navigated the challenges and triumphs of entrepreneurship to establish Community Care Direct as a trusted leader in the field of home care services.

As the owner of Community Care Direct, I wear many hats, from overseeing daily operations and strategic planning to fostering a culture of compassion and excellence among our staff. I take great pride in leading by example, instilling a sense of purpose and dedication in every member of our team as we work together to fulfil our mission of providing personalized, high-quality care to our clients.

Building and nurturing Community Care Direct has been both a labour of love and a testament to the power of perseverance and vision. Through the years, I have cultivated strong relationships with clients, families, and community partners, earning their trust and respect through our unwavering commitment to integrity, reliability, and compassion.

At Community Care Direct, we believe that everyone deserves to live with dignity, independence, and comfort, and it is my honour to play a role in making that a reality for those we serve. As we look to the future, I am excited to continue leading Community Care Direct on its path of growth and innovation, always guided by our core values of empathy, respect, and excellence.

Thank you for allowing me to share in this journey of care and service, and I look forward to many more years of making a positive difference in the lives of others through Community Care Direct.

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Victoria

Victoria Rainford

Job Title: Deputy Manager and Care Coordinator

Joined: 2021

Hi, I am Vic. I am a dedicated professional with three years of invaluable experience at Community Care Direct Ltd, I embody the essence of commitment and expertise in the field of care coordination. Serving as the Care Coordinator, I play a pivotal role in orchestrating the seamless delivery of care services, ensuring that every individual receives the attention and support they deserve.

In addition to my role as Care Coordinator, I hold the esteemed position of Deputy Manager under Samantha's guidance. This role speaks volumes about my leadership capabilities and the trust instilled in me by your peers and superiors alike. As Samantha's deputy, I exemplify unwavering dedication and professionalism, stepping in seamlessly to support and assist whenever necessary.

My three-year tenure with Community Care Direct Ltd stands as a testament to my unwavering commitment to the company's mission and values. Throughout my journey, I have undoubtedly touched the lives of countless individuals with your compassionate approach and unwavering dedication to excellence.

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Andy

Andy Smith

Job Title: Care Assessor

Joined: 2024

Hello, I'm Andy, and I've dedicated the past 12 years of my life to providing compassionate care and support to individuals in need. With a Degree in Adult Health and Social Care, I've cultivated a deep understanding of the complexities of this field and the profound impact it has on the lives of those we serve.

My journey in care began with a passion for helping others and a commitment to making a positive difference in their lives. Over the years, I've had the privilege of working with diverse populations, including the elderly, individuals with disabilities, and those facing health challenges. Each experience has enriched my understanding of the unique needs and preferences of each individual and reinforced my belief in the importance of personalized care.

My Foundation Degree has equipped me with a solid foundation of knowledge in areas such as health promotion, communication skills, and person-centred care planning. This academic background, combined with my hands-on experience in the field, allows me to approach each interaction with empathy, professionalism, and a genuine desire to improve the quality of life for those under my care.

I am deeply committed to staying current with best practices and innovations in the field of adult health and social care. I actively seek out opportunities for continued learning and professional development to ensure that I am providing the highest standard of care to those who rely on me.

Above all, I approach my work with a profound sense of respect for the dignity and autonomy of every individual I encounter. It is both an honour and a privilege to be entrusted with the care of others, and I am grateful for the opportunity to make a meaningful difference in their lives each and every day.

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Claire

Claire Thomas

Job Title: Office Administrator / HR

Joined: 2021

Hello, I'm Claire, and I'm proud to be an integral part of the Community Care Direct team as the Office Administrator. With a remarkable 3-year tenure at Community Care Direct and an extensive 22-year background in the care sector, I bring a wealth of knowledge, expertise, and dedication to my role.

In my capacity as the Office Administrator, I serve as the backbone of our operations, ensuring the smooth and efficient functioning of our office environment. From managing administrative tasks and coordinating schedules to liaising with clients and supporting our caregiving team, I thrive in environments where attention to detail and organizational skills are paramount.

My journey in the care sector began over two decades ago, driven by a deep-seated passion for supporting others and enhancing their quality of life. Throughout my career, I've had the privilege of witnessing first-hand the transformative impact that compassionate care can have on individuals and their families. This wealth of experience has not only shaped my approach to administrative duties but has also instilled in me a profound sense of empathy and understanding for the unique needs of our clients.

At Community Care Direct, I am proud to be part of an organization that shares my unwavering commitment to excellence in care. Whether it's assisting with scheduling appointments, maintaining accurate records, or providing essential support to our caregiving team, I am dedicated to upholding the highest standards of professionalism and service.

My years of experience in the care sector have taught me the importance of adaptability, resilience, and collaboration in delivering exceptional care and support. I am deeply grateful for the opportunity to contribute to the well-being of our clients and their families, and I look forward to continuing to make a positive difference in their lives for many years to come.

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Hayley

Hayley Emett

Job Title: Finance Manager

Joined: 2011

Hello, I'm Hayley, and I serve as the Finance Manager at Community Care Direct, where I've had the privilege of contributing my financial expertise for the past 13 years.

With a background rooted in the legal sector, I bring a unique perspective and a wealth of experience to my role in managing the financial affairs of our organization.

My journey in finance began in the world of solicitors, where I developed a strong foundation in financial management, budgeting, and compliance. Drawing upon this background, I transitioned into the care sector, joining Community Care Direct over a decade ago with a commitment to applying my skills to support our mission of providing exceptional care to those in need.

As the Finance Manager, I oversee all aspects of financial planning, reporting, and analysis for Community Care Direct. From managing budgets and payroll to ensuring regulatory compliance and optimizing financial processes, I take pride in implementing strategic financial solutions that support the growth and sustainability of our organization.

My experience working in the legal sector has equipped me with a meticulous attention to detail, a sharp analytical mindset, and a dedication to upholding the highest standards of integrity and professionalism. These qualities are essential in navigating the complex financial landscape of the care sector and ensuring that our resources are allocated efficiently to meet the evolving needs of our clients and staff.

At Community Care Direct, I am proud to be part of a team that shares my commitment to excellence and integrity in everything we do. Together, we work tirelessly to ensure that our financial operations are transparent, accountable, and aligned with our mission of providing compassionate care and support to those we serve.

I am deeply grateful for the opportunity to contribute my skills and expertise to an organization that makes a meaningful difference in the lives of others. As we continue to grow and evolve, I look forward to leveraging my background and experience to support the continued success and impact of Community Care Direct for many years to come.

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Amazing

Amazing Care team

Job Title: Carers

Joined: 2002

Our care staff are the heartbeat of our organisation, embodying the essence of compassion, dedication, and excellence in every interaction they undertake. Their unwavering commitment to providing exceptional care is not just a job—it's a calling that they wholeheartedly embrace each day.

At the core of our care staff's exceptionalism lies a deep-seated empathy and genuine concern for the well-being of those they serve. They approach every individual with warmth and kindness, recognizing and honouring the unique dignity and autonomy of each person in their care. Whether it's assisting with daily tasks, providing emotional support, or simply lending a listening ear, our care staff go above and beyond to ensure that every individual feels valued and respected.

Their dedication extends far beyond the confines of a job description. Our care staff are beacons of reliability and dependability, consistently going the extra mile to meet the diverse needs of our clients. They understand that their role is not just about providing physical assistance but also about fostering meaningful connections and enriching the lives of those they support.

What truly sets our care staff apart is their unwavering commitment to continuous improvement and learning. They approach each day as an opportunity to grow and enhance their skills, staying abreast of the latest developments in the field of care to ensure that they deliver nothing but the best to those they serve.

In times of challenge and adversity, our care staff shine even brighter, demonstrating resilience, adaptability, and strength in the face of adversity. They are the reassuring presence in moments of uncertainty, the steady hand guiding our clients through life's ups and downs with grace and compassion.

In essence, our care staff are not just caregivers—they are guardians of dignity, champions of empathy, and beacons of hope for all those they serve. Their unwavering dedication and unparalleled compassion are the foundation upon which our organization stands, enriching the lives of countless individuals and making a profound difference in our community every single day.

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Frequently Asked Questions about Community Care Direct Ltd

What Type of Services does Community Care Direct Ltd offer?

Community Care Direct Ltd offers Home Care.

How many Carers does Community Care Direct Ltd employ?

Community Care Direct Ltd employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Care Direct Ltd to verify any information. View our terms and conditions. Community Care Direct Ltd has an Enhanced Service – more info.