Community Careline Services

75-77 Drake Street, Rochdale OL16 1SB
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9.4 22 Reviews
  • Community Careline Services, Rochdale
Community Careline Services specialise in a range of domestic, personal care, social care and rehabilitation related services. Clients can benefit from an integrated package of care and support, established after full assessment and consultation and with respect for each the individual and their background.

The company incorporated modern care technology to offer support at the touch of a button, with clients able to have fast and effective communication for a wide range of needs. All carers are professionally trained and understand the importance of versatile service delivery.

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Care Provided by Community Careline Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • RochCare (UK) Ltd
  • Person in charge
  • Rebecca Smith (Care Manager)

Funding & Fees Guide for Community Careline Services

  • Prices

  • Available on request

Community Careline Services Reviews (22)

Total of 22, showing 1-20
9.4

Community Careline Services has a Review Score of 9.4 (9.427) out of 10, based on 15 reviews in the last 2 years. Over all time Community Careline Services has 22 reviews.

Overall Experience

  • 17
  • 3
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  • 1
  • 1

Date Published

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7

Review from G B (Sister of Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Morning carer is exceptional. She works extremely hard, washing, feeding, bed changing. Nothing is left undone.
Evening carer well liked by my sister, however he isn't as conscientious, nevertheless kind.

Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you so much for your feedback! We're delighted to hear that our morning carer's hard work is appreciated and that your sister feels at ease with our evening carer's kindness. We value your insights and will use them to keep improving.


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Review from Vicky H (Daughter of Client) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers looks after my 81 year old mother and are amazing! Kind, considerate, polite and very professional. My mum has gone from saying that she would never have carers to now feeling like she has new friends. They are also very supportive and also support me and always keep me updated on everything.
So pleased to know my mum is in their care.

Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you for sharing your thoughts and feelings, we're thrilled to hear that you're happy with the service your mother is receiving!


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Review from D W (Son of Client) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very approachable. The office team are good, speak to one of the ladies in there, she is good and always gets things done.

Reply from Rebecca Smith, Home Care Manager at Community Careline Services

Thank you for your positive feedback, we will pass your comments on to the the team.


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Review from D O (Client) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management has done well and sorted out the workers and clients.
The management listens to clients and workers.
They have done wonders.

Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you for sharing your thoughts, we're glad you believe our management team is making a difference and improving care for all!


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Review from S H (Son of Client) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care team is friendly and kind.

Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you for sending in a review, we're glad you're pleased with the service.


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Review from Elaine C (Mother of Client) assisted by family/friend published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is visited four times daily, this can be the same or different carers, and they are all very, very caring. Nothing is too much trouble, excellent timekeeping. With their excellent care, it relieves a massive strain from this family.

Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you for your review; we hope you and your daughter continue to enjoy the service.


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Review from Brian C (Father of Client) assisted by family/friend published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers give efficient and reliable care and are always very friendly.

Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you for sharing your thoughts; we're glad to see our carers are performing to your expectations!


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Review from D L (Client) assisted by family/friend published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first week of care in February was with another team who passed me onto Careline Services who have been fine.

Reply from Rebecca Smith, Home Care Manager at Community Careline Services

Thank you for your review, we are pleased to hear you were happy with the service you received.


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Review from M H (Client) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Careline staff are excellent.
They do all they can and more.

Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

We're incredibly pleased to see that you rate our staff so highly, thank you for sharing your thoughts!


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Review from Nadine M (Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring and understanding. I have Lymphoedema in both legs and it just makes my life easier. The care staff always take care and make sure they don’t cause me any discomfort, all in all, an excellent care provider.
Thank you for everything you do for me and for the support it really means
so much to me.
Kind regards.

Reply from Rebecca Smith, Home Care Manager at Community Careline Services

Thank You, Nadine, for your lovely review. It's such a pleasure to read.


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Review from Conor L (Son of Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since day one of my mother's care, the ladies who have care for my mother have been outstanding. Their patience and bedside manner have been second to none. Having a house full of people living on the same residence as the patients can be challenging, however, the ladies have had the upmost respect
and have adapted to the dynamic of her household.

Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you for your kind words, we're very happy to hear that you're pleased with the care your mother is receiving!


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Review from Paul L (Husband of Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care manager and her team always give my wife care, compassion and understanding at all times. This is a massive relief for me, knowing that my wife receives this excellent care which makes her happy, and I know she is in good hands. Happy wife, happy life.

Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you so much, we're so happy that you're pleased with the care that your wife is receiving!


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Review from Jane L (Client) assisted by family/friend published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was anxious coming out of hospital and having home care. The care manager and field care supervisor took the time to come and meet me first. They listened to my anxiety and put me at ease, they also took the time to get to know me and what was important to me. The team that they have provided all
put my needs/wants as a priority and show great compassion, empathy and respect.

Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you so much for your kind words! We're so pleased that you're enjoying our service so far!


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Review from Stephen F (Son of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We understand why they have a poor record with CQC. Inadequate and a requires improvement rating. Awful service. They have let us down and left our family member at risk. Avoid this service. Appalling standard of care. Poor communication. Lack basic knowledge and should not be allowed to work with vulnerable
people.

Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

We're sorry to hear that you feel as if you need to leave a negative review. Unfortunately, we weren't able to work with you to create an acceptable working environment for our staff. We understand that it may be disheartening to have your dependent returned, but through conversations with the local authority, the handover was smooth and no one was placed at any risk.
We understand your frustrations regarding this scenario and understand that your experience wasn't what you had hoped for. We wish you all the best for the future.


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Review from A P (Client) assisted by family/friend published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Time-keeping - two carers great, others not acceptable. Quality - quality not consistent across carers. Training - seems inadequate or non-existent. Management - not to a good standard, from over clients and staff.

Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you for your feedback, we're working hard on improving the consistency of quality across our care and management teams. We are striving to do better each and every day. If you have concerns our management team is happy to talk with you, please don't hesitate to contact the office.


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Review from Mark H (Son of Client) published on 11 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the manager and her team enough. Everything, from care for my parents to willingness to adapt quickly and advice and help from the office staff has been excellent. You're doing a great job. Made a difficult time so much easier.

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Review from Joyce Y (Client) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The various carers have come regularly and have always been helpful and kindly. They do little extra tasks but do not waste time.

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Review from T R (Client) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention at all times. My daughter who visits regularly can support the above statement

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Review from C W (Daughter of Client) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Community Care was recommended to me by a friend to care for our mum. She is only 74 and diagnosed with dementia. The office-care staff were very approachable, caring, understanding. Mums care was very consistent, the girls worked as a team. They were very professional towards mum and always showed
her great respect. They communicated with each other and made us as a family feel like we could trust them to support our mum in her own home.

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Review from M P (Client) published on 21 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I care I have received, particularly in the mornings has been excellent. At the tea-time visits, the time was arranged for 5.30 but has been anywhere between 4.45 to 5.45 (owing I suppose to rush hour traffic) which has sometimes resulted in having to eat rather quickly for someone 94 years old. Overall
the service has been very friendly and good.

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Current Review Score: 9.4 (9.427)

Overview of Review Score

The Review Score of 9.4 (9.427) out of 10 for Community Careline Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.427 for Community Careline Services is calculated as follows: ( (64 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 89 Ratings = 4.427

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Community Careline Services is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Rebecca Smith

Job Title: Manager

Joined: 2023

I have worked in the health and social care sector for over a decade. My experience ranges from a community care worker trainer to a palliative care nurse.


I have gained many years of experience and many achievements. I have completed Level 3, 4 Health and Social Care NVQ, Level 3 BTEC in palliative care and Level Teaching 3 in Adult Learning


I love to look after other people and have a wealth of experience in maintaining a healthy and safe environment and making sure that resources are utilized effectively and according to practice guidelines.


In my spare time, I enjoy eating out and spending quality time with my husband and two adult children.


Frequently Asked Questions about Community Careline Services

What Type of Services does Community Careline Services offer?

Community Careline Services offers Home Care.

How many Carers does Community Careline Services employ?

Community Careline Services employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Careline Services to verify any information. View our terms and conditions. Community Careline Services has a Platinum Service – more info.