Community Careline Services

75-77 Drake Street, Rochdale OL16 1SB
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9.4 22 Reviews
  • Community Careline Services, Rochdale
Community Careline Services specialise in a range of domestic, personal care, social care and rehabilitation related services. Clients can benefit from an integrated package of care and support, established after full assessment and consultation and with respect for each the individual and their background.

The company incorporated modern care technology to offer support at the touch of a button, with clients able to have fast and effective communication for a wide range of needs. All carers are professionally trained and understand the importance of versatile service delivery.

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Care Provided by Community Careline Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • RochCare (UK) Ltd
  • Person in charge
  • Rebecca Smith (Care Manager)

Funding & Fees Guide for Community Careline Services

  • Prices

  • Available on request

Community Careline Services Reviews (22)

Total of 22, showing 21-22
9.4

Community Careline Services has a Review Score of 9.4 (9.427) out of 10, based on 15 reviews in the last 2 years. Over all time Community Careline Services has 22 reviews.

Overall Experience

  • 17
  • 3
  • 0
  • 1
  • 1

Date Published

22
2
10
15
7

Review from Jeffery B (Husband of Client) published on 11 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been receiving care from Careline for over two years. We receive care from a team of five carers. Their services are really first class and my wife and I are very fortunate to have them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary S (Client) assisted by family/friend published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 8 years the agency has provided excellent care to me. It is only because I now need more care and have moved where there is 24 hour care on site which I now need. All the staff and managers at Community Careline Services have given me the best possible care and treated with dignity, respect
and first class support throughout.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.427)

Overview of Review Score

The Review Score of 9.4 (9.427) out of 10 for Community Careline Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.427 for Community Careline Services is calculated as follows: ( (64 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 89 Ratings = 4.427

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Community Careline Services is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Rebecca Smith

Job Title: Manager

Joined: 2023

I have worked in the health and social care sector for over a decade. My experience ranges from a community care worker trainer to a palliative care nurse.


I have gained many years of experience and many achievements. I have completed Level 3, 4 Health and Social Care NVQ, Level 3 BTEC in palliative care and Level Teaching 3 in Adult Learning


I love to look after other people and have a wealth of experience in maintaining a healthy and safe environment and making sure that resources are utilized effectively and according to practice guidelines.


In my spare time, I enjoy eating out and spending quality time with my husband and two adult children.


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