Careline Home Support

7 Nithsdale Road, Strathbungo, Glasgow G41 2AL
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8.0 1 Review
  • Careline Home Support, Glasgow
Careline Home Support provides home care to people living in their own homes in Glasgow and the surrounding area.

Their staff puts dignity and respect at the heart of their care and do their utmost to ensure a person retains their independence as much as possible.

Each person being cared for gets a personal tailor-made package to fit in with their individual needs. Their staff are friendly and professional and provide a high standard of care with all staff doing best practice dementia and Parkinson's care training.

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Care Provided by Careline Home Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Careline Home Support
  • Person in charge
  • Carol Imrie (Partner)

Funding & Fees Guide for Careline Home Support

  • Prices

  • £25.00 per hour
    £20.00 per half hour
    £18.00 per 15 minutes

Careline Home Support Reviews (1)

8.0

Careline Home Support has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Careline Home Support has 1 review.

Overall Experience

  • 1
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Date Published

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Review from Andrew K (Son of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was diagnosed with dementia in 2020 and her condition deteriorated steadily from that time. By April '24 our family was seriously struggling to cope effectively. We were determined to look after her at home and by the grace of god we were put in touch with Careline. From the initial home
visit by one of their managers, everything without exception was more than we could ever have hoped for. Their outstanding staff attended to mum 4 times each day over an 8-week period. We cannot speak highly enough about each of them. Their professional, warm-hearted and friendly approach to us all was evident each and every day. Despite mum's very serious decline to where she really didn't appear to be present the Careline staff managed on occasion to get her smiling and talking. Her last full sentence was, 'I really like this guy,' when talking about one of the team. Sadly mum passed away in June '24. We miss her dearly but we also miss the Careline staff as they had become our friends too.

Reply from Samantha, Business Administrator at Careline Home Support

Thank you so much for your kind words and positive feedback. We are very pleased to hear that your mom received the care and attention she deserved. Our team takes great pride in providing professional, compassionate, and friendly care, and it's wonderful to know that it made a difference to your family. We truly appreciate you taking the time to share your experience with us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Careline Home Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Careline Home Support is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Careline Home Support is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 20 Nov 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Careline Home Support

What Type of Services does Careline Home Support offer?

Careline Home Support offers Home Care.

How many Carers does Careline Home Support employ?

Careline Home Support employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Careline Home Support to verify any information. View our terms and conditions. Careline Home Support has an Enhanced Service – more info.