Community Lifeline

18 Station Road, Longfield DA3 7QD
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9.8 47 Reviews
  • Community Lifeline, Longfield
Welcome to Community Lifeline's Homecare profile. Whether you've heard about them through word-of-mouth, seen their new office in Longfield, or are looking for a Kent-based domiciliary care provider, they are here to make a positive difference in the community.

Community Lifeline helps adults in Dartford, Gravesend, and Longfield remain in the comfort of their own homes for as long as possible by providing a personalised service that supports an independent and fulfilling life. The company additionally specialises in post-hospital support, rehabilitation, and many of their clients are given support with specialist needs, such as PEG (tube) feeding, and Colostomy care.

All domiciliary support is person-centred and can include personal care, mobility assistance, shopping, and domestic duties. Their friendly carers are experts in disability care and mental health and get to know each individual's needs. Their goal is to empower and encourage a person's healthy lifestyle.

Fun Fact: Their current Registered Manager first started out as a Community Lifeline Carer and now has the skills and experience to provide a comprehensive and holistic service.

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Care Provided by Community Lifeline

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lifeline Health Ltd
  • Person in charge
  • Maria Hanson (Registered Manager)

Funding & Fees Guide for Community Lifeline

  • Prices

  • Prices from £21.92
    Live in care from £1200 per week
    10% onboarding discount for the first week of care



  • All prices available via request.
    Task based care packages tailored to an individual's needs on request.

Community Lifeline Reviews (47)

Total of 47, showing 1-20
9.8

Community Lifeline has a Review Score of 9.8 (9.808) out of 10, based on 22 reviews in the last 2 years. Over all time Community Lifeline has 47 reviews.

Overall Experience

  • 37
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Review from Kate C (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was cared for by you in his last year of life. Every carer who saw him was friendly, professional and so gentle and caring. It was a difficult time for both my Mum and Dad who up until then had been fiercely independent and self-sufficient. To have "strangers" in their home was hard for them,
however, they soon came to see the carers are friends, looking forward to their visits. The Carers were there to help with my Dad's everyday care (washing etc) but they also took the time to speak to my Mum and ensure she was coping OK. Their care ensured he was able to be at home when he passed which was what he and my Mum wanted. I cannot thank you enough for your care and assistance, there are no words that can express my whole family's gratitude to you. You even visited my Mum to see how she is coping following my Dad passing. Knowing how well you cared for my Dad until his last breath is a big comfort to us all at this sad time.

Reply from Marta Rahman, Administrator at Community Lifeline

Thank you for your kind comments. We understand that there are times when we all need a little extra help and we make sure our clients' loved ones are supported too, as it can be difficult time for them both mentally and physically. Our care plans always focus on clients' specific needs to ensure their support and comfort. I will pass your kind words to all our staff.


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Review from Jane N (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been receiving care from Community Lifeline since September. Initially my father was hostile towards the carers because he did not feel the need for them. The carers have worked hard to gain his trust and now he is allowing the carers to assist him, with some tasks. I've been pleased with
the reliability and punctuality of the care visits. In terms of value for money, it is difficult to say because the carers could and are willing to do more but my father is still not willing to embrace the full level of support that the carers could provide.
I have had a few admin problems but when brought to the attention of the office staff, these issues have been resolved. The carers and office staff are very friendly and helpful and overall I am pleased with the service provided and would recommend Community Lifeline.

Reply from Maria Hanson, Registered manager at Community Lifeline

Thank you for the lovely feedback, we will definitely pass this onto our care team. Listening to your father's wishes and changing our approach to his choices and decisions has paid off in gaining his trust.


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Review from T V (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been receiving care assistance since the end of October 2024 for my father. There have been some small issues in getting used to this service. However, every concern we have brought to their attention has been dealt with instantly and in a professional manner showing due care to both my father,
the client, and mother who is the main carer. Two of our regular carers who visit, not only have my father's well-being in mind at all times, but went over and above their duties at Christmas in recognising my mother was struggling. They stepped in and advised of a number of services which we were not aware of. One carer volunteered to make referrals to various different organisations all of whom contacted us promptly. These organisations have visited or telephoned and have been extremely helpful. Where necessary putting systems in place. We are very thankful for this intervention. It is also encouraging to know they can liaise with my father's GP where necessary and give other support.

Reply from Maria Hanson, Registered manager at Community Lifeline

Thank you for your kind words, we will definitely pass these onto the team. It has been a pleasure working together to achieve the right care and balance for your parents. We realise that having a holistic approach to care needs the involvement of multi disciplinary teams to ensure all involved are working on the same page.


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Review from Andrew W (Brother of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Community Lifeline have provided 24/7 care for my brother in his own home for the last 17 years. Being severely disabled, both mentally and physically, he has been entirely dependent on them for all aspects of his life. Throughout this time, Community Lifeline have been professional, safe and compassionate
ensuring that his quality of life is the best it can be. Carers are prepared to go above and beyond by working extended shifts to enable him to take advantage of suitable facilities away from his home. With his family not living locally, there is frequent communication with the team allowing us to be confident that his needs are always met, with any concerns being raised. We have no hesitation in recommending Community Lifeline.

Reply from Naomi Snooks, Quality Assessor at Community Lifeline

It has been a great pleasure caring for your brother and ensuring he has the correct care for his needs. I personally have cared for Stephen and worked with our team and the family. I will pass this on to the team that looks after your brother and thank you for your review on Community Lifeline team.


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Review from Gavin Y (Son of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the service has been reliable and some of the staff have been exceptional.
The flexibility and responsiveness of the booking system has also been excellent as has the regular review meetings, where service tailoring and improvement has been timely and successful. I would however be extremely
dissatisfied should the premium rates charged for this service, not be reflected in above industry benchmark wages for the employees who provide it.

Reply from Maria Hanson, Registered manager at Community Lifeline

Thank you for your kind words, we will definitely pass on your comments to our care team. Being adaptable to changing needs is an important part of person centred care for your loved ones and it has been a pleasure and an immense help in communicating with you to ensure this is done.


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Review from Elizabeth O (Daughter of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the wonderful people at Community Lifeline enough. They cared for mum through her last few months and gave her dignity and friendship to make a difficult process easier. Mum has sadly passed now and again I must thank the wonderful ladies who came to her funeral yesterday, and for the
continued support they have shown to my dad. We are so grateful to you all and we would not hesitate to recommend you to anyone in need.

Reply from Maria Hanson, Registered manager at Community Lifeline

Thank you for your very kind words. I will pass them on to the carers and office staff. They will miss her smile. We hope that your dad continues to pop in for a cup of tea and a catch.


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Review from J W (Daughter of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team in Longfield cared for my dad through a difficult period following a fall and prolonged hospital stay. They were always kind, considerate, respectful and friendly. They handled him with dignity, understanding and compassion, and he liked them all and looked forward to seeing them. Sadly, he
has had to go into a nursing home now, but even when they helped us to get him ready, the care and personal commitment shone through. As a family, we also felt supported by them and want to thank the team

Reply from Marta Rahman, Administrator at Community Lifeline

Thank you for your kind words; we are very pleased that your father and yourselves felt supported and were happy with the care our staff have carried out. We are proud of our person-centred care, and we will pass your lovely comments to all of our team. Thank you for giving our organisation the opportunity to look after your father, and it was a pleasure to deliver the service.


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Review from C O (Niece of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your office staff are excellent administrators and communicators. Your visiting care staff have made a world of difference to our Auntie. She is much calmer and happier.

Reply from Maria Hanson, Registered manager at Community Lifeline

Thank you for your kind words, it is always a pleasure to see you and the rest of the family when you come and speak to us. We are so pleased that coming in helps not only practically but emotionally and mentally. It is always lovely to know that working together with families and loved ones gives people empowerment in their care choices and wishes.


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Review from Lynda P (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Community Lifeline for a few weeks now and Dad appreciates the help and company. I particularly wanted a smaller local agency so that my dad would have a core of carers who would understand his needs. Dad is very deaf. It gives me peace of mind that someone is seeing him since I don’t
live locally. He is always misplacing things and they help him try to find the item. He looks forward to their daily visits.

Reply from Mrs Maria Hanson, Registered Manager at Community Lifeline

Thank you for your kind words. We are pleased that our service does give you peace of mind. Being a company that serves our local community by providing person-centred care is the core of our company's ethics.


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Review from H R (Husband of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is well looked after by the carers, all of whom are very nice to both of us. They always ask if there is anything that they can do for us before they leave. Since we have started using the service the visiting times seem to have slipped a bit and are later in the mornings. I hope this can be
sorted out and we can return to the earlier visiting times. We understand that there are other people who need this service more than we do and are very happy with things generally.

Reply from Mrs Maria Hanson, Registered manager at Community Lifeline

Thank you for your review, we are very pleased that you are happy with the care that your wife is receiving. I will inform my care coordinator to address the change in timings and aim for us to allocate the care to your wife's preferred time.


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Review from Jacqueline B (Wife of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and care from the staff is exceptional and very professional and nothing is too much trouble. They always make my husband feel safe and at ease with himself. We cannot praise them highly enough and would just like to say a very big thank you to them all.

Reply from Mrs Maria Hanson, Registered manager at Community Lifeline

Thank you for your kind words, we will pass this onto our care team. We like to ensure that your husband's wishes, likes and preferences are met so that his care is person-centred around his current and ongoing needs.


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Review from Y W (Daughter of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were friendly, polite and respectful. They highlighted any medical concerns they noticed back to the office, who then contacted me and the doctor if needed.
My mother was well looked after by them which gave me and my family peace of mind.
They always left Mum with a drink and tidied up
after themselves.

Reply from Marta Rahman, Administrator at Community Lifeline

Thank you for your kind words. Our carers, senior carers and office staff always will ensure the continuity of care is provided in all aspects of your mum's care.


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Review from Stephanie R (Daughter of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Some carers are better than others but, generally happy with the care provided. The office could be run more efficiently, sometimes they have sent me the weekly care plan for a completely different client!
When something unexpected crops up, the office should be able to phone my mother to warn her
that her carer is running late. This rarely happens, however.

Reply from Marta Rahman, Administrator at Community Lifeline

Thank you for taking the time to share your experience with us, and we appreciate your feedback. We are taking your comments on board and are happy to discuss any ways to improve our service all-round.


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Review from Tony R (Son of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and reassurance that your carers provide - all very pleasant and experienced. It's very nice how Dad interacts with the carers which provides him with company. He loves chatting about his army days and holidays gone by, which keeps his mind active whilst I'm at work.

Reply from Marta Rahman, Administrator at Community Lifeline

Thank you for the kind words; I will pass them on to the carers that go to your dad. We understand it is not only practical support that is important but emotional well-being support is just as important.


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Review from Thomas P (Son of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were all very caring, helpful and respectful of my mother. I can't fault them, to be honest.
My mother also regularly commented on how nice and friendly they all were.
I would recommend anyone to use this care company.

Reply from Marta Rahman, Administrator at Community Lifeline

Thank you for your kind words; we are very pleased that your mum and yourselves were happy with the care that all of our staff have carried out. We are proud of our person-centred care, and we will pass your comments to all of our team. Thank you for giving our organisation the opportunity to look after your mother, and it was a pleasure to deliver the service.


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Review from E R (Daughter of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are in the early stages of settling my mother in with care morning and evening, a total of four hours a day. It’s been two weeks and since Mum has dementia we were apprehensive about her seeing new faces popping in and out of her home. There are mainly four carers (unless someone is off or an issue
arises) and it has certainly taken a whole two weeks for her to settle but I’m very happy with the way the carers have integrated and understood needs quickly. We look forward to developing relationships as we continue to work with Community Lifeline. I’m particularly happy that I can pop into the local Longfield office if I need to speak to anyone.

Reply from Marta Rahman, Administrator at Community Lifeline

Dear E, Thank you for taking your time to share your feedback with us and we appreciate your review. We are happy to discuss any ways to improve our service and to make your experience better. We are very proud of our person-centred approach and will pass your kind comments to all staff caring for your mum.


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Review from Michael F (Son of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Community Lifeline provided carers for my mother when she was bedridden at home and suffering from Alzheimer's. The carers were a tremendous source of practical help and emotional support for my father while he was looking after my mum: he looked forward to them coming every day. The carers were always
extremely attentive to my mum and her complex needs. They knew exactly what she liked and didn’t like and always treated her with kindness, concern and respect. Although my mum lost the ability to speak, it was obvious from the smile with which she greeted the carers that she felt secure and happy with them. When my dad died suddenly, Community Lifeline immediately stepped in and provided a 24-hour live-in carer for my mother. The carer was unfailingly kind and considerate to my mum and knew her needs better than anyone else. Without the carers' support, I could not have managed. I have nothing but the highest praise for the carers and I will always be extremely grateful to them.

Reply from Maria Hanson, Registered manager at Community Lifeline

Thank you for your kind words. It was a pleasure and honour for us all to be a small part of your parents' lives.
I will pass on your lovely comments to the staff team and wish you and your family all the best for the future.


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Review from T S (Daughter of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were given one week to look for care for my dad, on his discharge from hospital. Community Lifeline provided the very detailed information that I needed to make the decision to go with them. On meeting the manager, I was impressed with her knowledge and the various options that she gave. Community
Lifeline then provided care for both my parents. They were happy to provide increased care for a short term when necessary. The overall care that my parents received was very good. The carers were willing to accommodate all my parents’ requests. The same carers were provided regularly, as much as possible. Our thanks go to all members of staff who have helped my parents in the past year.

Reply from Marta Rahman, Administrator at Community Lifeline

Thank you so much for your review, it is much appreciated and I will pass on your kind words to all the carers and the office team. We are very proud of our person-centred approach and our aims and outcomes are to engage your parents in any adjustments that are needed to deliver safe and effective care. Kind regards.


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Review from David R (Husband of Client) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's review with Community Lifeline was excellent, done in a very professional way.

Reply from Marta Rahman, Administrator at Community Lifeline

Thank you for your kind words. Our carers, senior carers and office staff always will ensure the continuity or care is provided in all aspects of your wife's care.


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Review from John W (Client) assisted by family/friend published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service with washing and dressing in the mornings.

Reply from Maria Hanson, Registered Manager at Community Lifeline

Thank you so much for your review, it is much appreciated and I will pass on your kind words to all the carers and the office team. Kind regards.


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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Community Lifeline is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Community Lifeline is calculated as follows: ( (109 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 130 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Community Lifeline is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (9)

Maria

Maria Hanson

Job Title: Registered Manager

Joined: 2011

Maria has been the registered manager for Community Lifeline since 2019 after completing her level 5 in health and social care. She is a hands-on manager who has a passion for ensuring our service users receive person-centred care.

Maria started as a carer at Community Lifeline and has progressed through the company.


Naomi

Naomi Snooks

Job Title: Quality Control Auditor

Joined: 2011

I first worked for Community Lifeline in 2011 at that time I came in as a manager.


I have left twice but I love working in care and meeting new clients and care staff. At community Lifeline I have made long-lasting friendships, that I have kept through the years.


I have not always had it easy with a lot of illnesses in my own family, I was lucky that the directors showed great compassion when I needed it. Many of the staff come from nursing terminally ill family members. Which helps when it’s needed to understand the family members of our clients.


Over the years I have worked alongside amazing people and given guidance to those who needed it
and trained staff in many areas.


I am now auditing. And enjoy being part of a very professional and compassionate team.


Anuradha

Anuradha Sharma

Job Title: Care coordinator

Joined: 2021

Anuradha has been with Community Lifeline since 2021 as a support worker for learning disabilities. Anuradha was promoted to care coordinator in 2022.


Being a carer previously has enabled her to have empathy for our service users and our care staff, which she shows when she is liaising with all care staff, service users and their loved ones


Marta

Marta Rahman

Job Title: Office Administrator

Joined: 2021

Marta has been with Community Lifeline since 2021. Marta has vast experience in administration. Marta's communication skills and readiness to see things through, gives our service users and our company peace of mind.


Anaiya

Anaiya Patel

Job Title: Recruitment Officer

Joined: 2023

Anaiya Patel has been with Community Lifeline as a Recruitment Officer since November 2023. Her responsibilities include Recruitment, Social Media, Content Creation, and Graphic Design.


After graduating from Bangor University in 2022, Anaiya struggled to find work until she came forward with ideas for Community Lifeline's leaflets and website content. It was through working with the committed admin team that she sought to fill their Recruiter position and continue to work alongside them.


She has since developed her social and communication skills and confidence even further within the role and has a genuine passion for helping carers find work with Community Lifeline.


Saudat

Saudat Adeyemi

Job Title: Learning disability support worker

Joined: 2017

My name is Saudat Adeyemi and have been working with the Lifeline community for 8 years now as care worker, l enjoy working with the company because they are friendly, reliable and treat me well, they also provide good care for their clients.


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Adam Tuck

Job Title: Learning Disability Support Worker

Joined: 2017

I didn't think that social care was for me when I first started working for community lifeline, and I was nervous and worried about being left alone with the clients but with support and training from Lifeline staff I have now worked for Lifeline for over 6 years now and I am now confident in the job that I enjoy doing which gives me a sense of achievement and a feel-good factor knowing that I am making a difference in helping to care for a vulnerable person's life in supporting them to be active out and about in the community on activities.


Jill

Jill Russell

Job Title: Senior care

Joined: 1998

Jill has been with Community Lifeline since 1998. Jill started as a carer. Jill is now a senior carer and wonderful communication skills. Jill's skills has ensured that families have confidence in our team and a great mentor for new carers.


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Michelle Muckle

Job Title: Mentor

Joined: 2012

Michelle has been with community Lifeline since 2012. Michelle is kind and compassionate and her skills is used for giving our new care staff support and helping them to grow within their role.
Michelle also works for Ellenor hospice, doing night sits for end of life patients by giving them care, compassion and comfort


Frequently Asked Questions about Community Lifeline

What Type of Services does Community Lifeline offer?

Community Lifeline offers Home Care.

How many Carers does Community Lifeline employ?

Community Lifeline employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Lifeline to verify any information. View our terms and conditions. Community Lifeline has a Platinum Service – more info.