Review from Gina R (Daughter of Client) published on 8 August 2023
Submitted via Website • Report

Overall Experience

Community Lifeline were extremely helpful. My Dad had carers in twice a day to help with personal care and sorting his dinner and escorted him to his day centre twice a week.
They were easy to work with and catered to all of Dad's requirements. It was simple to make amendments. They also tried as much

as possible to keep the same carers which enabled everyone to build a great rapport and consistency.
The care given was exemplary. My Dads carer went over and above. She always kept us informed and noticed issues that we would not have seen. She communicated brilliantly and helped give us ideas too. All the care was given that personal touch. My Dad is from Italy and the carer went as far as downloading Italian folk music so she could play it on the car for my Dad.
All of the carers genuinely cared for Dad and seemed to enjoy looking after their clients. Dad loved them coming to visit and although one carer was his favourite they were all great with him.
Cant thank them enough.

Reply from Maria Hanson, Registered manager at Community Lifeline

Thank you very much for the kind words, these will be relayed to all our staff that were involved in his care. I know that the carers loved caring for him and they will miss his smile, by getting information that you gave us ensured that we could build a good relationship with him which gave him respect and dignity. Thank you.

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Review from Sharon H (Daughter-in-law of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience

Thank you for the ongoing support you have provided my mother-in-law with since September 2022.
There were some initial teething problems in getting regular carers and timings in my mother-in-law's best interest, as she was reluctant to have any support although she was not managing. It has been something

we have all had to adjust to.
However, the carers have won her over and she recognises that they do a great job of things she can no longer manage and is happy with them. In addition, she enjoys seeing someone daily and, as a family, we believe all this is helping her cope much better.
Management has tried hard to listen to us and accommodate my mother-in-law's needs by providing the same carers as much as possible and at the times my mother-in-law requires.
The girls are always caring and kind and will quickly raise any concerns if needed.
We are very grateful that this company are flexible and responsive to new needs as they have arisen.

Reply from Maria Hanson, Registered manager at Community Lifeline

Thank you very much for your kind words, we will ensure that all care staff are informed of your review. We are proud of our person-centred approach and our aims and outcomes are to involve your mother-in-law in any adjustments that are needed to deliver safe and effective care.

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Review from Terry R (Husband of Client) published on 16 March 2023
Submitted via Website • Report

Overall Experience

I cannot rate Community Lifeline high enough. For the last six months, they have helped my wife daily and, without exception, all the carers and management are brilliant, they really do care. The experience and invaluable advice they’ve given me are very much appreciated and with confidence can gladly

recommend them to anyone looking for concern and care in the home.

Reply from Marta Rahman, Administrator at Community Lifeline

Thank you so much for taking the time to leave us this amazing review. Our experienced and caring staff always strive to support our clients in the best possible way. Thank you for giving us the opportunity to look after your wife and it is a pleasure to deliver the service.

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Review from Wezlee H (Grandson of Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience

The care that is provided is amazing. The ladies that visit my nan are all lovely, caring and friendly and can't fault anything that they do. Always wash up after Nan's breakfast and lunches and change clothes and bedding. Absolutely amazing, it takes a very big weight off my shoulders knowing that

she is going to be looked after if I'm not at home.

Reply from Marta Rahman, Administrator at Community Lifeline

Dear Wezlee, thank you for your kind comments. We are very pleased you are happy with our service and we are very proud of our carers who care from their heart and always go above and beyond for the person in their care. I will pass on your kind words to the carers that go to your Nan.

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Review from Jim C (Son of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience

Community Lifeline looked after my mother for a number of years as her health deteriorated.
In all that time my mother received exemplary care and her main carers treated her like they would have treated their own mother.
In the final days, they arranged everything so I was spared to a large degree

the anxiety of coping with my mother's final hours and I can't thank the staff enough for the wonderful care and love they showed towards my mother and I will always be grateful to them.

Reply from Dipak Patel, Managing Director at Community Lifeline

Thank you for your kind words. Your mum was ours too after a long period of service. Mum had built a strong bond with carers and office staff, who miss her very much. We always endeavour to support the family as our own extended family.

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Review from R P (Daughter of Client) published on 10 June 2022
Submitted via Website • Report

Overall Experience

They are not just Mum's carers but her friends who she loves to see and chat with, and it gives me peace of mind that someone is calling in to help her if she needs it, so then I can see her later in the day.

Reply from Marta Rahman, Administrator at Community Lifeline

Dear R,
Thank you for the kind words, I will pass them on to the carers that go to her. We feel it is not only practical support that is important but emotional well-being support is just as important.

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Review from Mark T (Next of Kin) published on 10 May 2022
Submitted via Website • Report

Overall Experience

Good all-around, couple of visitors do not do a lot.

Reply from Marta Rahman, Administrator at Community Lifeline

Thank you for taking your time to provide a review of our services. We are happy to discuss any ways to improve our service all-round.

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Review from Joy L (Client) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

In general, a well-organised team of courteous and caring staff. Administration is affected when management is absent on holiday/sick and the weekly patient rota is then incomplete thus having to enquire which carer is coming.
Special requirement for trained staff familiar with Abbott PEG Feed facility

a necessity. Can be a problem especially when trained care staff absent on holiday/sick.
Care staff professional, efficient, experienced, regular and on time.

Reply from Marta Rahman, Administrator at Community Lifeline

Thank you for your feedback on our services. Feedback is so important as this informs us of any areas that we need to reflect on and how to effectively address them. In regard to the training for PEG Feed, we have recently had the Abbott nurses in to train more staff, this is so more staff can meet your person-centred care. We are very pleased that you are happy with the carers that come to you and help you, we will pass on your feedback.

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Review from Graham S (Son of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience

Community Lifeline look after my 92-year-old father. He is now housebound and has the carers coming in three times a day. Overall the service is excellent. It is comforting to my sister and I that he has such good care, given that we are at least an hour's drive away. The carers are dedicated and always

professional. We have got to know many of them personally. My father is treated with respect, dignity and compassion. I find that it is a partnership. The family looks after the maintenance of the house and provides all the consumables that the carers need. They are then able to do their job effectively. There have been some pandemic-related staffing issues but we always seemed to find a workable solution. Changes to the care plan are adjusted from time to time to take account of current circumstances. The related software I do not use as it has to be accessed in situ, which seems daft. However, the telephone dialogue makes up for this. Any issues are quickly communicated.

Reply from Marta Rahman, Administrator at Community Lifeline

Thank you for your review and we are very happy that you and your family are happy with our service. When caring for a client, communication is so important in ensuring that person-centred care is upheld. Thank you for your communication as it has ensured that by us working as a team, not only within our company but with yourselves and multidisciplinary teams, your father's needs, likes and preferences have been met even through the challenging time of the pandemic and the health and social care crisis.

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Review from J B (Son of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience

The care visitors are all good apart from one. One staff member is excellent. Too many missed care visits on Fridays and weekends.

Reply from Marta Rahman, Administrator at Community Lifeline

Thank you for your review, all feedback is important for us to be responsive and effective in delivering person-centred care for all our clients. Negative as well as positive feedback is essential so we can reflect, learn and move forward. During the pandemic, it has been challenging and with the health and social care industry being in crisis, this has added certain pressures. More effective recruitment has been implemented and the process will be ongoing. Your mother's care and well-being are the core of what we do and they will always be the centre of our aims and objectives.

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Review from Philip W (Son of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience

First week of the service and everything is going as planned and we're very happy. Everything is as discussed with the supervisor before the contract started.

Reply from Marta Rahman, Administrator at Community Lifeline

Dear Philip, thank you so much for your kind comments. We are happy everything is going as planned and that you are pleased with our service so far. I will pass on your kind words to the carers that go to your mum. Kind regards.

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Review from Valerie L (Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience

I was referred by the hospital to Community Lifeline on my discharge following a pin and plated tibia and two months non-weight bearing status.
I was provided with care twice daily which enabled me to regain my independence.
Their provision of care was of the highest quality of care, kindness, respect

and dignity.
The carers were exemplary and provided a professional approach and I looked forward to them coming in. They were without exception compassionate people with a naturally caring nature. They had good interpersonal and communication skills.
They all worked with a certain degree of flexibility and tailored their approach when I needed it.
The office staff also provided a marvellous service and responded quickly to any queries I had.
Thank you so much, I would recommend the service to anyone who needed it.

Reply from Maria Hanson, Registered manager at Community Lifeline

Thank you so much for your kind words. I have told all the carers and they really appreciate the review that you have put. Their compassion and their drive to ensure that a person-centered approach to care is the core to anyone's care package. We are so pleased that our approach and adaptability to your needs ensured that you safely regained full independence. We all wish you well for the future.

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Review from Shirley I (Daughter of Client) published on 5 August 2021
Submitted via Website • Report

Overall Experience

We’ve only recently employed Community Lifeline but from day one they have accommodated my mum's needs and have treated her and her home with dignity and respect. We had a few problems with Mum being stubborn and awkward because they were new and Mum didn’t like the change but the care agency have persevered

with her and Mum is now very happy with them. They go above and beyond and keep me informed regularly which is great as communication with the care agency is vital to me. All the office staff and carers are really lovely and professional and are great with Mum. I would highly recommend Community Lifeline if anyone is looking for a care agency for a family member. Our family are all extremely happy and grateful to all the staff that care for Mum.

Reply from Mrs Maria Hanson, Admin at Community Lifeline

Dear Shirley,
Thank you for your kind words, we are very pleased that your mum and yourselves are happy with the care that all of our staff have carried out.
Our aim is to ensure care is centred around your mum's wishes, needs and preferences as well as giving her a voice in how she wants her care to be done, at the same time as ensuring that your mum is safe. Communication between our service users, their families and multidisciplinary teams are something that we are very proud of.
Again thank you and we will pass your comments to all of our team.

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Review from Jo (Daughter of Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience

We had to arrange help for my dad at very short notice. They have been so accommodating of his needs from the outset; professional and knowledgeable.
It’s so reassuring for me to know he is receiving such good care from a hardworking and compassionate team who always seem to have his best interests

at heart. They’ve been a lifeline to us as a family. I’m so pleased we found them.

Reply from Maria Hanson, Manager at Community Lifeline

Dear Jo,
Thank you so much for your kind comments. Your dad's preferences and needs are the core of your dad's care. We are pleased that you are happy with our service. I will pass on your kind words to the carers that go to your dad.
Kind regards

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Review from Carole C (Daughter of Client) published on 10 December 2020
Submitted via Website • Report

Overall Experience

A wonderful and high standard service offering professional support in a caring and supportive manner. They looked after my mother for 10 months. In difficult times I felt supported and was happy to see my mother being looked after with care, allowing her dignity and the opportunity to enjoy her life

until the very end and indeed find new friends.
Thank you.

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Review from Ray H (Son of Client) published on 20 October 2020
Submitted via Website • Report

Overall Experience

Community Lifeline have provided my mother with first-class care and attention, sometimes under difficult circumstances, for the past twelve months. All the carers were exceptional throughout the period and more often than not, went above and beyond their call of duty. Nothing was ever too much trouble

for the team (Carers/Office). All staff were very polite, professional and caring and always kept the family informed of any issues that arose. I would most definitely recommend Community Lifeline, to anybody that requires care for a family member.

Reply from Dipak Patel, Director at Community Lifeline

Thank you very much for your review. I will forward this to the carers. Since they do a very difficult job working un-social hours, such feedback means a lot to them, and it gives them motivation and self-respect. Thank you once again.

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Review from J C (Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience

I needed Carer support after full knee replacement surgery as I live on my own and am in my seventies. After contacting Community Lifeline a care plan was discussed and out in place to meet all my needs. The carers are most professional, turning up to give me my care daily at suitable times to meet

my individual needs, and have adapted my care plan as my needs have changed due to recovery from surgery. Their care and support have aided my recovery without doubt.

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Review from D T (Client) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

From carers to management, everybody has been helpful.

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Review from G C (Wife of Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

We are happy with the service we receive and have recommended it to others. Staff always helpful, cheerful and very caring.
Many staff live locally and know the village.
My husband is treated well.

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Review from L H (Daughter of Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

Mum truly loves the ladies that help her twice a day morning and evening. I trust them completely to look after her. The office staff are equally helpful and very polite.

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Community Lifeline

Care Provided by Community Lifeline

Good to Know

Funding & Fees Guide for Community Lifeline