Community Lifeline

18 Station Road, Longfield DA3 7QD
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9.8 47 Reviews
  • Community Lifeline, Longfield
Welcome to Community Lifeline's Homecare profile. Whether you've heard about them through word-of-mouth, seen their new office in Longfield, or are looking for a Kent-based domiciliary care provider, they are here to make a positive difference in the community.

Community Lifeline helps adults in Dartford, Gravesend, and Longfield remain in the comfort of their own homes for as long as possible by providing a personalised service that supports an independent and fulfilling life. The company additionally specialises in post-hospital support, rehabilitation, and many of their clients are given support with specialist needs, such as PEG (tube) feeding, and Colostomy care.

All domiciliary support is person-centred and can include personal care, mobility assistance, shopping, and domestic duties. Their friendly carers are experts in disability care and mental health and get to know each individual's needs. Their goal is to empower and encourage a person's healthy lifestyle.

Fun Fact: Their current Registered Manager first started out as a Community Lifeline Carer and now has the skills and experience to provide a comprehensive and holistic service.

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Care Provided by Community Lifeline

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lifeline Health Ltd
  • Person in charge
  • Maria Hanson (Registered Manager)

Funding & Fees Guide for Community Lifeline

  • Prices

  • Prices from £21.92
    Live in care from £1200 per week
    10% onboarding discount for the first week of care



  • All prices available via request.
    Task based care packages tailored to an individual's needs on request.

Community Lifeline Reviews (47)

Total of 47, showing 41-47
9.8

Community Lifeline has a Review Score of 9.8 (9.815) out of 10, based on 21 reviews in the last 2 years. Over all time Community Lifeline has 47 reviews.

Overall Experience

  • 37
  • 10
  • 0
  • 0
  • 0

Date Published

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Review from M B (Client) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service. Ladies are on time and are invariably cheerful, regardless of the weather.

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Review from V J C (Wife of Client) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were provided with two carers, 4 times a day. We were never let down and they usually arrived at the prescribed time. Without exception, they were gentle and kind to my husband and their caring was just what was needed.

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Review from Christine D (Daughter of Client) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to send my thanks to all your staff who helped care for my ninety-nine-year-old father before he passed away a couple of weeks before Christmas and their enquiring after him while he was in hospital. It meant a lot knowing he was being looked after. I would also like to thank you for refunding
the deposit you were holding on behalf of my father which I received safely. Please say thank you to your staff for me.

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Review from Ron S (Son of Client) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since May 2017 the team at Lifeline Health has provided an excellent level of care and support, not only to my mother but also to our family, with whom they have maintained an exemplary standard of communication. The efficiency, cheerfulness and kindness of all who have helped to provide contact with
us has helped to assuage any despondency and enabled us to view my mother’s difficulties with positivity and good humour.


The standard of care has been excellent and the care manager has personally attended numerous meetings and undertaken my mother’s personal care on occasion, ensuring her well-being. In all the team has done, they have sought to safeguard my mother and ensure that she receives the optimum level of care.


I would have no hesitation in recommending Lifeline Health Ltd to anyone seeking home care.


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Review from Derek T (Son of Client) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I don't live local to Mum, she was finding it hard to cope and asked me to organise some carers. Community Lifeline were chosen as they were local. It started out with 30 minutes, two days shopping and 45 minutes one day cleaning a week. The team were soon in contact with me saying that Mum was not
taking all her pills, and was sometimes hallucinating. The doctor was called, who called an ambulance and the carer stayed until I could get there. This resulted in a spell in hospital.
On her discharge I sprung it on Lifeline to restart the care again, but with an evening visit on the same three days. This was done for the next day.
At short notice, I asked to change a call as building work was taking place where Mum lives. One of the team called in early on her day off, as no-one was available.
Then over a recent weekend, Mum had an episode with her pills. Again I sprung it on a Sunday for Lifeline to increase her care to every morning and evening and to take charge of the medication seven days a week. This was achieved.
One of the team noticed that Mum having a reaction to her pills. I asked her to call NHS111 to get advice, they sent an emergency doctor and I asked the carer to be present to explain what had happened. At 96, Mum can be a bit picky and difficult, but she has taken to the team and looks forward to them coming. As I live so far away, Community Lifeline are my eyes and ears on Mum.

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Review from Beryl T (Client) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the help I receive. I only have cleaning done but it's very satisfactory.

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Review from John K (Son of Client) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Community Lifeline have provided outstanding and excellent care for my parents over the last few years. This enabled my mum and dad to stay in their own home safely and with a really good quality of life as their care needs increased.
At every level, Community Lifeline were very professional. This
included a detailed care plan that developed with changing needs and meticulous care in overseeing quite complex medicine and prescription needs.
These were always delivered by skilful, friendly, and caring staff well trained in assisting the elderly who we got to know almost as part of the family.
Living a considerable distance away we felt that mum and dad were always safe with a response for small emergencies just a phone call away.
We would heartily recommend Community Lifeline.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Community Lifeline is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Community Lifeline is calculated as follows: ( (105 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 124 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Community Lifeline is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (9)

Maria

Maria Hanson

Job Title: Registered Manager

Joined: 2011

Maria has been the registered manager for Community Lifeline since 2019 after completing her level 5 in health and social care. She is a hands-on manager who has a passion for ensuring our service users receive person-centred care.

Maria started as a carer at Community Lifeline and has progressed through the company.


Naomi

Naomi Snooks

Job Title: Quality Control Auditor

Joined: 2011

I first worked for Community Lifeline in 2011 at that time I came in as a manager.


I have left twice but I love working in care and meeting new clients and care staff. At community Lifeline I have made long-lasting friendships, that I have kept through the years.


I have not always had it easy with a lot of illnesses in my own family, I was lucky that the directors showed great compassion when I needed it. Many of the staff come from nursing terminally ill family members. Which helps when it’s needed to understand the family members of our clients.


Over the years I have worked alongside amazing people and given guidance to those who needed it
and trained staff in many areas.


I am now auditing. And enjoy being part of a very professional and compassionate team.


Anuradha

Anuradha Sharma

Job Title: Care coordinator

Joined: 2021

Anuradha has been with Community Lifeline since 2021 as a support worker for learning disabilities. Anuradha was promoted to care coordinator in 2022.


Being a carer previously has enabled her to have empathy for our service users and our care staff, which she shows when she is liaising with all care staff, service users and their loved ones


Marta

Marta Rahman

Job Title: Office Administrator

Joined: 2021

Marta has been with Community Lifeline since 2021. Marta has vast experience in administration. Marta's communication skills and readiness to see things through, gives our service users and our company peace of mind.


Anaiya

Anaiya Patel

Job Title: Recruitment Officer

Joined: 2023

Anaiya Patel has been with Community Lifeline as a Recruitment Officer since November 2023. Her responsibilities include Recruitment, Social Media, Content Creation, and Graphic Design.


After graduating from Bangor University in 2022, Anaiya struggled to find work until she came forward with ideas for Community Lifeline's leaflets and website content. It was through working with the committed admin team that she sought to fill their Recruiter position and continue to work alongside them.


She has since developed her social and communication skills and confidence even further within the role and has a genuine passion for helping carers find work with Community Lifeline.


Saudat

Saudat Adeyemi

Job Title: Learning disability support worker

Joined: 2017

My name is Saudat Adeyemi and have been working with the Lifeline community for 8 years now as care worker, l enjoy working with the company because they are friendly, reliable and treat me well, they also provide good care for their clients.


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Adam Tuck

Job Title: Learning Disability Support Worker

Joined: 2017

I didn't think that social care was for me when I first started working for community lifeline, and I was nervous and worried about being left alone with the clients but with support and training from Lifeline staff I have now worked for Lifeline for over 6 years now and I am now confident in the job that I enjoy doing which gives me a sense of achievement and a feel-good factor knowing that I am making a difference in helping to care for a vulnerable person's life in supporting them to be active out and about in the community on activities.


Jill

Jill Russell

Job Title: Senior care

Joined: 1998

Jill has been with Community Lifeline since 1998. Jill started as a carer. Jill is now a senior carer and wonderful communication skills. Jill's skills has ensured that families have confidence in our team and a great mentor for new carers.


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Michelle Muckle

Job Title: Mentor

Joined: 2012

Michelle has been with community Lifeline since 2012. Michelle is kind and compassionate and her skills is used for giving our new care staff support and helping them to grow within their role.
Michelle also works for Ellenor hospice, doing night sits for end of life patients by giving them care, compassion and comfort


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