Complete Care West Yorkshire Ltd

Somerset House, Sandal Castle Centre, Asdale Road, Wakefield WF2 7JE
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9.9 142 Reviews
  • Complete Care West Yorkshire Ltd, Wakefield
Complete Care West Yorkshire Ltd is a well-established community care provider, dedicated to delivering quality care services in Wakefield and Mirfield. The company takes great pride in offering high-quality, person centred care services that cater to the unique needs of clients and their families.

The team of professional care workers are highly trained and qualified, with a deep commitment to helping the vulnerable members of the community. They provide a wide range of services, from personal care and assistance to shopping and cleaning. They also offer more specialised care services such as dementia or continence care.

Complete Care West Yorkshire Ltd recognises that everyone's needs are unique, which is why care plans are tailored to the individual. Services are flexible and designed to support clients' changing needs, ensuring that they receive only the best care.

The company values partnership and collaboration, and always strives to build positive relationships with clients, their families and other health care professionals. They understand that open communication and working together ensures the best possible outcomes for all involved. The goal is to provide clients with the care and support they need to enhance their quality of life and promote independence.

Complete Care West Yorkshire Ltd is proud of its reputation as an organisation that goes above and beyond to deliver exceptional care services.

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Care Provided by Complete Care West Yorkshire Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Complete Care West Yorkshire Ltd
  • Person in charge
  • Sara Booth (Managing Director)

Funding & Fees Guide for Complete Care West Yorkshire Ltd

  • Prices

  • From
    Cleaning and general housekeeping - £21.70 (minimum 1 hour)
    Shopping - £22.40 per hour (minimum 1 hour)
    Personal care and Support - £30.60 per Hour (minimum 30 minutes)
    £15.30 for 30 minutes

  • We offer our care services at a consistent rate, and there are no additional fees for weekends or bank holidays. However, all agreed-upon care services are subject to charges. It's important to note that cancelled care calls are still chargeable, as our team of care professionals are paid for every scheduled visit.


    Should you wish to terminate the contract, we kindly ask for a two-week notice period to arrange for the smooth discontinuation of services.
    We appreciate your understanding of these terms and thank you for placing your trust in our care team.

Complete Care West Yorkshire Ltd Reviews (142)

Total of 142, showing 41-60
9.9

Complete Care West Yorkshire Ltd has a Review Score of 9.9 (9.858) out of 10, based on 74 reviews in the last 2 years. Over all time Complete Care West Yorkshire Ltd has 142 reviews.

Overall Experience

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Date Published

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Review from Laura M (Niece of Client) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was very reluctant to accept care as she is a fiercely independent lady, we have previous experience with Complete Care so assured her that maintaining her independence was top of their list! They didn't disappoint, she thoroughly enjoys visits from every single care worker and the attention
to detail is second to none. The girls go above and beyond, and when they noticed she wasn't eating much they took it upon themselves to call at her favourite bakery and get a bun they knew she would eat, in their own time! They notice every change in personality and behaviour and inform us straight away. We feel at ease knowing she has such tremendous care. We are eternally grateful to Complete Care. Thank you.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for taking the time to provide us with your extremely positive feedback regarding the care your auntie has received from Complete Care. We understand that accepting care can be daunting for someone who is fiercely independent, and we are thrilled to hear that our care workers have been able to provide care that has met your aunties needs and preferences while also ensuring her independence is maintained. We are glad to hear that our dedicated staff members have taken exceptional care of your auntie, going above and beyond to address her needs. Your feedback is immensely appreciated, and we will continue to strive for excellence in providing high-quality care services.


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Review from M T (Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Complete Care is very understanding, caring, and respectful. Wonderful professional staff. I am very happy with there service.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you so much for taking the time to provide us with your feedback. We're thrilled to hear that you've had a wonderful experience with Complete Care West Yorkshire Ltd and that our caring and respectful team has been able to provide you with the service you deserve. Our care professionals work tirelessly to deliver the highest level of professionalism and compassionate care to all our clients, and it is gratifying to know that their efforts are appreciated. Your satisfaction is of the utmost importance to us, and we will continue to strive to exceed your expectations and meet all of your care needs. Thank you for choosing Complete Care West Yorkshire Ltd, and we look forward to continuing to support you in the future.


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Review from M S (Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My care most of the time is exceptionally good. Most carers go above and beyond, nothing is too much trouble and if there is ever an issue they do their best to resolve it. With my issues, I sometimes struggle.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for taking the time to provide your feedback. We are pleased to hear that your overall experience with our care service has been exceptionally good and that our care professionals have gone above and beyond to provide you with the best care possible. We are sorry to hear that you occasionally struggle with your issues, but our team is always here to lend support and assist you in any way we can. Our goal is to ensure that your care experience is positive and stress-free, even during challenging times. Please do not hesitate to reach out to us if you ever have any concerns or issues. Our team is committed to providing exceptional care. Thank you for choosing our care service, and we look forward to continuing to support you in the future.


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Review from M B (Daughter-in-law of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently went away for one week with all the immediate family. After using the service for just over a year I felt confident that he was in safe hands. I could keep an eye on the daily reports from the carers but really didn’t feel a need to. There was no one left in the UK to ring in case of emergency
but I was reassured that if necessary (it wasn’t) I would be contacted abroad. Although he is reluctant to accept care it has certainly made my life easier. Thank you.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for taking the time to provide us with your positive feedback regarding the care provided to your loved one. We are thrilled to hear that you felt confident in the care provided and that it allowed you to enjoy a worry-free vacation with your family. At our company, we understand that trusting someone to care for your loved one can be a difficult decision, and we are honoured that you have chosen us to provide this service to support your relative. We pride ourselves on providing reliable and compassionate care, and your feedback confirms that we are achieving our goal and making a positive difference. We appreciate your kind words, and we will continue to strive to exceed your expectations. Thank you again for sharing your feedback


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Review from Louise C (Daughter of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the standards are high from the management team to the carers visiting my mother. Each care needs that Mum has is met with a friendly and experienced approach. Mum enjoys her carers and has regular faces which helps with her dementia. Carers have knowledge of her medical issues and
act appropriately to support managing them.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for sharing your positive experience with us. It is great to hear that the team is meeting each of your mother's care needs with a friendly and experienced approach. Ensuring that your mother has regular faces attending to her needs, especially with her dementia, is a great way to promote familiarity and enhance her overall well-being. It is also reassuring to hear that our care professionals have the knowledge to support your mother's medical issues and have been able to act appropriately to support managing them. Overall, it sounds like the team is providing excellent care and support to your mother, which must go a long way to give both you and your mother peace of mind. Thank you again for your lovely comments, we will be sure to share this with our team.


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Review from N M (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff who actually care about my mum and take time with their job and meet all of her needs, nothing is too much for the staff they are truly amazing and we would be lost without them. I can't recommend Complete Care enough - and we have had other companies before so see the huge difference
between previous ones and the passion for their work and the individual. I have complete peace of mind when I can't be with her and know that I will be contacted if there are any concerns.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for taking the time to share your positive experience with us at Complete Care West Yorkshire. We are delighted to hear that our staff have provided exceptional care for your mum and met all her needs with dedication and passion. We take pride in our team for being compassionate and supportive, and we are thrilled to receive such positive feedback from you. Our aim is to provide the highest quality of care possible, and your feedback encourages us to continue striving towards this goal. Thank you once again for your kind words.


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Review from D L (Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Complete Care staff are very helpful and go above and beyond to see I am OK and have everything I need. I have been very satisfied with the service I receive and have no complaints and everyone are lovely caregiver's. I would highly recommend the company to friends and family.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for taking the time to share your positive experience with our team at Complete Care West Yorkshire. We are delighted to hear that our care professionals are going above and beyond to ensure your well-being and that you are satisfied with the service we are providing. It is our goal to provide excellent care and support to all our clients, and we are happy that we have been able to achieve this with you. At Complete Care West Yorkshire, we are dedicated to creating a supportive and caring environment for our clients. We appreciate your willingness to recommend our services to your friends and family. Thank you again for your feedback and for choosing Complete Care West Yorkshire as your support provider.


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Review from P C (Son of Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the standard of care that the Complete Care employees give my Dad, which helps him to remain in his own house. My Dad suffers from numerous conditions and is very forgetful. Timekeeping is good. The carers are kind, considerate, and respectful to him. Very often going above
and beyond.
Communication and documentation is good. They inform us of any concerns and the service provided works well alongside our family. Everyone at Complete Care is much appreciated by all our family, thank you.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for sharing your positive feedback about Complete Care's services. We are thrilled that our care professionals are kind, respectful, and able to provide quality care for your father, enabling him to stay in his own home. We take pride in our communication and documentation, which helps our team work closely with families and healthcare providers, to create coordinated care plans that are tailored to our clients' needs. Thank you for your trust in our team, and we are committed to continuing our high standards of service.


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Review from G S (Daughter of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Complete Care provides an amazing service for my mum who lives in Wakefield as I live in NI.
The staff are reliable, friendly, and caring.
Great communication especially with me living in NI they send regular updates via email, and telephone calls and record daily visits via the app which is reassuring
for me.
Mum is being looked after by people who genuinely care for her wellbeing.
Would recommend Complete Care to anyone seeking care for family members.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for sharing your positive feedback about our care professionals and services. We are thrilled to hear that our team has been reliable, friendly, and caring towards both you and your mother. We understand the importance of staying in touch even when you live far away, so we do our best to communicate with you regularly via email, phone, and our app. We appreciate your trust in our services, and we will continue to strive to exceed your expectations. Thank you once again.


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Review from Barbara M (Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody that I have dealt with has been fantastic. They can't do enough for me and go above and beyond. They inform me of any changes and can't fault them. Always pleasant and respectful. On time and do a great job.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our care professionals have provided you with a fantastic service and have gone above and beyond to meet your needs. We appreciate your kind words and are always here to assist you in any way we can. Thank you again for your kind words.


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Review from L S (Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I changed care provider to Complete Care West Yorkshire at the end of February, although I was apprehensive my nerves were soon settled by the care team. The carers are very professional and approachable making me soon feel at ease. The carers always attend on time and chat with me throughout the call.
It is important to me that I remain as independent as possible. I feel that my well-being is the primary focus of each call and I feel secure and relaxed. I look forward to contentment and positivity and feel we will have a good long-term relationship. The Complete Care team has enhanced my life.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for sharing your valuable feedback regarding your experience with Complete Care West Yorkshire Ltd. We are thrilled to hear that our team has been able to provide you with support and care in a professional and approachable manner. We always ensure that our client's well-being is our top priority during each call, and we're glad to know that our efforts have made you feel secure and relaxed. We appreciate your trust in our team and we're delighted to be a part of enhancing your life. Thank you again, for such a wonderful review.


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Review from Pete H (Nephew of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, friendly, and caring staff. I feel that my uncle is in safe hands.
Great communication.
Like the App that they use to record daily visits.
Would recommend Complete Care to anyone seeking care for family members.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you have found our team to be reliable, friendly, and caring and that you feel confident in the level of care being provided to your uncle. Our team takes great pride in providing exceptional care to each of our clients and we are delighted that our efforts have not gone unnoticed. We are also pleased to hear that you appreciate our communication and use of technology to stay in touch with our clients and their families. Thank you for recommending our services to others, it means so much to us. If you have any further feedback or suggestions, please don't hesitate to let us know.


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Review from Harold N (Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The cleaner is usually punctual, polite, very caring and does her job to perfection.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for your feedback. We are pleased to hear that the cleaner consistently arrives on time, maintains a professional and friendly demeanor, pays great attention to detail, and performs her job duties to perfection. We will ensure that your feedback is shared with the cleaner to recognise her hard work and dedication. It is always our goal to provide exceptional service to our clients, and we are delighted to have met your expectations. Thank you.


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Review from Sharon W (Daughter of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Dad receives is excellent. All the carers are very friendly, pleasant, and smartly dressed. They are helpful towards dad's needs and record any information that is needed to be passed on to the family. As a family, we are very happy with Complete Care West Yorkshire.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

We are delighted to hear that your dad has had a positive experience with Complete Care West Yorkshire and that your dad receives excellent care from our friendly and helpful care professionals. It's always reassuring to know that our loved ones are in good hands. Thank you for sharing your feedback.


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Review from Pauline G (Friend of Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review is 100/00 no problems.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for taking the time to leave us a review. We are delighted to know that you had a seamless experience with our service. Providing excellent service to our clients is our top priority, and your feedback motivates us to continue to work towards exceeding your expectations. Kind regards


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Review from Sharon M (Daughter-in-law of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant caring punctual empathic staff. Would recommend this Care company. Wouldn't want to use anybody else. Go above and beyond to facilitate my mother-in-law's needs. As a family, we are very impressed.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for taking the time to share such positive feedback about our care company. We are thrilled to hear that our staff have been brilliant, caring, punctual, and empathic in their care of your mother-in-law. We always strive to provide exceptional care services and it is great to hear that we have met your expectations. Your recommendation means a lot to us and we will continue to go above and beyond to facilitate the needs of our clients. We aim to provide high-quality care to all of our clients and it is heartening to know that as a family, you are very impressed with our services. Thank you once again for your kind words and for placing your trust in our care company.


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Review from Katie J (Daughter of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to mum is terrific (twice a day) and really helps my dad an awful lot in coping with my mum's health difficulties. All of the carers I've met from Complete Care have been great - so helpful, pleasant and very friendly. Keep up the very, very good work!

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you so much for taking the time to share your feedback with us. It gives us immense pleasure to know that our carer professionals have been able to make a positive difference in your mum's health and well-being. We understand how challenging it can be for families to cope with a loved one's health difficulties, which is why we strive to provide compassionate and professional care to all our clients. We appreciate your compliments about our carers' helpfulness, pleasantness, and friendliness. Our team is dedicated to making a meaningful impact on the lives of our clients, and such feedback motivates us to continue providing the highest level of care possible. Thank you once again for your review. We look forward to continuing to support your family with our exceptional care services.


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Review from A M (Son of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Complete Care have been so good with my mum, such a friendly and reliable service, nothing is too much trouble and they always have a smile, lovely people!
The staff all seem professional but have a personal and caring nature. My mum loves their service and that says it all, highly recommend it.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for your kind words about the care provided by Complete Care WY to your mother. We are delighted to hear that our staff have provided a friendly, reliable and caring service, which has earned your mum's trust and appreciation. Our team takes pride in providing compassionate and professional care to our clients and their families. We understand how important it is to provide emotional support, companionship and personalised care. We are thrilled to hear that your mum loves our service and that our care team has been able to make a positive difference in her life. We believe that everyone should have access to high-quality care and appreciate your recommendation of our service. Thank you for recognising our commitment to excellence and for sharing your feedback. Kind regards.


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Review from Jean S (Niece of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank Complete Care enough for the care given to my auntie when she had a very nasty fall. The carer rang for the ambulance, contacted the family and looked after my auntie until someone arrived. Prior to her discharge from the hospital, a night call was quickly put in place and within two days
her tea call was rearranged to allow all her medication to be taken as needed.
As a family, we know she is looked after by the best.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for taking the time to send us your kind words about the care your auntie received from Complete Care West Yorkshire. We are delighted to hear that she received exceptional care during such a difficult time. Our team takes great pride in providing compassionate and professional care to our clients and their families. We are pleased to be able to provide the support and assistance that your auntie needed during her recovery process. We appreciate your trust in our services and are thrilled to hear that your family has confidence in the quality of care we provide. Please do not hesitate to contact us if there is anything else we can do to assist your auntie or your family. Kind regards


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Review from A C (Client) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very good to me and we get on very well. They are all different, which is great.

Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for taking the time to provide us with your feedback. We're thrilled to hear that you have such a positive relationship with your care professionals and that you feel the care you are receiving is of a high standard. At our CCWY we value diversity and we understand how important it is for our clients to feel comfortable with a wide range of personalities and backgrounds. We believe that a good relationship between carers and clients is crucial for successful care provision. Our team are trained to provide essential care services while also building strong relationships with their clients and we're happy to see that this approach is working well for you. Thank you again for sharing your positive experience with us.


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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Complete Care West Yorkshire Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 74 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Complete Care West Yorkshire Ltd is calculated as follows: ( (378 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 437 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Complete Care West Yorkshire Ltd is based on 74 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (22)

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Meet the Team (10)

Sara

Sara Booth

Job Title: Registered Manager

Joined: 2007

The company is privately owned and managed by myself, Sara Booth. I have over 25 yrs of experience in both the private and public sectors.


I have studied throughout my career and have built up a wealth of knowledge, experience and skills within the social care and management sectors. I have achieved:
- Level 4 Registered Managers Award
- HE Certificate in The Management of Health and Social Care Organisations
- PTLLS qualification enables her to train and develop staff both internally and externally.
- Post Graduate In HR Learning and Development
- Achieved level 7 Master’s Degree qualification in Human Resource Management & Development.


I am passionate about social care, actively pursuing learning and development opportunities to improve the quality of care and service for those within the community. My focus has not changed since I began my career in care.


'My passion has always been to help others, I am incredibly privileged that my role enables me to make a positive difference'


Wayne

Wayne Mitchell

Job Title: Accounts Manager

Joined: 2012

I have worked in the social care sector for numerous years and I am dedicated to making a difference. My role within Complete Care is to provide our customers with up-to-date financial information. I work alongside Sara running the business and looking at opportunities to improve and develop our service.


I am the lead person and solely responsible for the company's Electronic Call Monitoring (ECM) data that we provide to both local authorities, Wakefield and Kirklees. I also audit the systems we have in place to ensure our customers receive the right level of care.
I hold qualifications in;
Level 3 IT
NVQ 3 Business and Administration
NVQ Level 3 in Leadership and Management
PTLLS qualification
Wayne works in partnership with others to identify innovative ideas to improve or develop the service we offer to our customers
'My focus is on how we can utilise technology to improve the service we offer our customers, ensuring our team have the right tools to deliver quality, person-centred care'


Sarah

Sarah Hyde

Job Title: Training Manager

Joined: 2024

We are delighted to welcome Sarah to our team at Complete Care. As our new training and development manager, Sarah is responsible for expanding and enhancing our training programs for our staff. With a wealth of experience and qualifications, Sarah brings tremendous value and expertise to our management team. She has a passion for training and development, which greatly enhances the learning experience for our staff. Sarah holds an ILM Level 5 Diploma in Leadership & Management, which helps her lead our team effectively. Additionally, her Level 4 qualification in Preparing to Teach in the Lifelong Learning Sector makes her an excellent teacher and mentor. We look forward to the positive impact that Sarah will have on our training programs and staff development.


Becky

Becky Bartlett

Job Title: Care Manager

Joined: 2016

I joined the Complete Care team in 2016 as a Care Coordinator. I wanted the opportunity to further my knowledge and skills as I am passionate about social care. In 2022 I was promoted to the role of Care Manager for the company.


I am committed to delivering quality, person-centred care, my focus is always on how we can improve the service. I ensure my entire team have high standards of quality care, by supporting them out in the community as well as in the office. I work hard to ensure staff and customer's needs are met through careful monitoring and supervision.


I understand the importance of continuous learning and development and share the same values as the company. As a result of my commitment to learning, I am currently working towards my level 5 qualification in Health and Social Care.


My passion is helping people and I am fortunate to have a fantastic team to help me provide such a great service, vital to our local community.


Pauline

Pauline Thompson

Job Title: Care Coordinator

Joined: 2018

I joined the company in 2018 as a Community Care Worker, this was my first care position and I absolutely loved this role.


In 2019 I progressed to Buddy and then Team Leader in 2020. My current role is now Care Coordinator, overseeing the work of the Senior Team Leader and Team Leaders.


I am passionate about helping others in my local community and feel my role allows me to make a positive difference.


I love how rewarding working in social care is whilst working with a team of like-minded individuals, who are equally committed and share the same vision and values of the company.


Lisa

Lisa Wright

Job Title: Trainer & Manual Handling Assessor

Joined: 2011

I have always worked in care and began my career as a community care worker. After a short while I was promoted to Care Coordinator, this was a role I thoroughly enjoyed as I could ensure that the people i supported out in the community received the best possible care. I was responsible for managing and leading a team of twenty staff. It was during this time that I achieved my level 4 in Health and Social Care.


After Complete Care won the tender for Kirklees I was part of a team that transferred across to the company in 2011. I was the Kirklees Coordinator for Mirfield and then Denby Dale. Since joining Complete Care in 2011 I have been a finalist in the Care Awards no less than three times and even won the Regional Award for care coordinator in 2015. I loved my role as Coordinator but was attracted to the role of trainer and manual handling facilitator within the company. Complete Care identified my skills as a trainer, which led me to complete a training qualification in manual handling. I am now the sole trainer for Complete Care using my experience and knowledge to train others.


'This year I have been nominated for the Care Trainer Award 2019, i am excited to be part of an amazing team that inspires and values passion'


Tracy

Tracy Davies

Job Title: Senior Team Leader

Joined: 2018

I joined the team as a Community Care Worker back in 2018. I had never done care before but immediately fell in love with my role. I love helping others and get a great sense of pride knowing I have made a difference. As a result of my passion, I was made 'Buddy' and then went on to become a senior team leader.


I am currently working towards my NVQ 3 in Health and Social Care. I have built a wealth of experience and focused on developing my skills further.


I love what I do and cannot imagine doing anything else.


Emily

Emily Baker

Job Title: Team Leader

Joined: 2020

I enjoy helping others which is why I chose to work in social care. Since joining the team, I have built up my confidence to progress from 'buddy' to Team Leader. Helping new starters that are new to care is a great experience, I love to tell people how rewarding it is to work in social care and show them how we make a positive difference.


I am currently studying for my NVQ level 3 in Health and Social Care


Paige

Paige Evans

Job Title: Social Media and Engagement Coordinator

Joined: 2023

Paige Evans is the talented social media and Engagement Coordinator for Complete Care West Yorkshire, where she has made a significant impact since joining the team over a year ago. With her expertise in social media strategy, Paige has successfully enhanced the company's online presence, skillfully crafting engaging content that resonates with audiences. Her innovative approach to TikTok has not only showcased the incredible work of the team but also helped to connect with a wider community. Additionally, Paige has actively participated in numerous events, promoting the fantastic initiatives and services offered by Complete Care West Yorkshire, further solidifying the company's reputation in the community.


Hannah

Hannah Hewson

Job Title: Admin Assistant

Joined: 2024

Hannah Hewson is the dedicated Admin Assistant at Complete Care West Yorkshire, where she plays a crucial role in ensuring the smooth operation of the organisation. With her exceptional company skills and attention to detail, Hannah supports various administrative tasks that contribute to the overall efficiency of the team.


Her friendly and approachable nature makes her a valuable point of contact for both colleagues and clients alike. Committed to fostering a positive work environment, Hannah's contributions help to uphold the high standards of care and service that Complete Care West Yorkshire is known for.


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