Complete Care West Yorkshire Ltd
Somerset House, Sandal Castle Centre, Asdale Road,
Wakefield
WF2 7JE
We cannot recommend Complete Care highly enough
Anne L (Daughter of Client)
your company should be called the four C's - caring, compassionate, continuity and communicative
Sharon K (Daughter of Client)
I can’t praise Complete Care enough, the service they provide for my father is exceptional
Sonia G (Daughter of Client)
From
Cleaning and general housekeeping - £23.16 (minimum 1 hour)
Shopping - £23.92 per hour (minimum 1 hour)
Personal care and Support - £32.66 per Hour (minimum 30 minutes)
£16.33 for 30 minutes
Night Sits - £30.60
We offer our care services at a consistent rate, and there are no additional fees for weekends or bank holidays. However, all agreed-upon care services are subject to charges. It's important to note that cancelled care calls are still chargeable, as our team of care professionals are paid for every scheduled visit.
Should you wish to terminate the contract, we kindly ask for a two-week notice period to arrange for the smooth discontinuation of services.
We appreciate your understanding of these terms and thank you for placing your trust in our care team.
Complete Care West Yorkshire Ltd has a Review Score of 9.9 (9.858) out of 10, based on 80 reviews in the last 2 years. Over all time Complete Care West Yorkshire Ltd has 148 reviews.
Review from Pauline G (Friend of Client) published on 29 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you for taking the time to leave us a review. We are delighted to know that you had a seamless experience with our service. Providing excellent service to our clients is our top priority, and your feedback motivates us to continue to work towards exceeding your expectations. Kind regards
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sharon M (Daughter-in-law of Client) published on 26 April 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you for taking the time to share such positive feedback about our care company. We are thrilled to hear that our staff have been brilliant, caring, punctual, and empathic in their care of your mother-in-law. We always strive to provide exceptional care services and it is great to hear that we have met your expectations. Your recommendation means a lot to us and we will continue to go above and beyond to facilitate the needs of our clients. We aim to provide high-quality care to all of our clients and it is heartening to know that as a family, you are very impressed with our services. Thank you once again for your kind words and for placing your trust in our care company.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Katie J (Daughter of Client) published on 16 April 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you so much for taking the time to share your feedback with us. It gives us immense pleasure to know that our carer professionals have been able to make a positive difference in your mum's health and well-being. We understand how challenging it can be for families to cope with a loved one's health difficulties, which is why we strive to provide compassionate and professional care to all our clients. We appreciate your compliments about our carers' helpfulness, pleasantness, and friendliness. Our team is dedicated to making a meaningful impact on the lives of our clients, and such feedback motivates us to continue providing the highest level of care possible. Thank you once again for your review. We look forward to continuing to support your family with our exceptional care services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A M (Son of Client) published on 15 April 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you for your kind words about the care provided by Complete Care WY to your mother. We are delighted to hear that our staff have provided a friendly, reliable and caring service, which has earned your mum's trust and appreciation. Our team takes pride in providing compassionate and professional care to our clients and their families. We understand how important it is to provide emotional support, companionship and personalised care. We are thrilled to hear that your mum loves our service and that our care team has been able to make a positive difference in her life. We believe that everyone should have access to high-quality care and appreciate your recommendation of our service. Thank you for recognising our commitment to excellence and for sharing your feedback. Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jean S (Niece of Client) published on 12 April 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you for taking the time to send us your kind words about the care your auntie received from Complete Care West Yorkshire. We are delighted to hear that she received exceptional care during such a difficult time. Our team takes great pride in providing compassionate and professional care to our clients and their families. We are pleased to be able to provide the support and assistance that your auntie needed during her recovery process. We appreciate your trust in our services and are thrilled to hear that your family has confidence in the quality of care we provide. Please do not hesitate to contact us if there is anything else we can do to assist your auntie or your family. Kind regards
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A C (Client) published on 3 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you for taking the time to provide us with your feedback. We're thrilled to hear that you have such a positive relationship with your care professionals and that you feel the care you are receiving is of a high standard. At our CCWY we value diversity and we understand how important it is for our clients to feel comfortable with a wide range of personalities and backgrounds. We believe that a good relationship between carers and clients is crucial for successful care provision. Our team are trained to provide essential care services while also building strong relationships with their clients and we're happy to see that this approach is working well for you. Thank you again for sharing your positive experience with us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B H (Client) published on 3 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you for taking the time to provide us with your feedback. We always appreciate hearing from our clients so that we can continue to improve our services. I'm delighted to hear that you were satisfied with the level of care you received from our team. Our care professionals are dedicated to providing the best possible care to all of our clients and we're thrilled to know that you are happy with the level of service you received.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Maria C (Daughter of Client) published on 14 March 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that our care team have been able to provide your mother with the care she deserves, and that you have had a positive experience with our management team as well. At Complete Care West Yorkshire, we strive to provide our clients with the highest level of care possible, and we are always here to support you in any way that we can. Our team takes pride in going above and beyond for those they support, so it is incredibly rewarding to hear that we have been able to deliver on that promise. Thank you again for your kind words, and please do not hesitate to get in touch with us if there is anything else we can do. Kind regards
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kay S (Daughter of Client) published on 14 February 2024
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you so much for taking the time to provide us with your positive feedback about our care professionals at Complete Care West Yorkshire. We are extremely pleased to hear that our team has been able to provide the necessary support and assistance to meet your father’s daily living needs.
We aim to provide a personalised and compassionate service to all our clients, and it is immensely rewarding to know that our services are making a positive impact on your lives. It is great to hear that our care professionals have been punctual, thorough and kind, and have provided the highest level of professionalism in carrying out their duties.
We will continue to strive for excellence in providing high-quality care services to you and your father. Once again, thank you for your valuable feedback and we look forward to continuing to support your family's needs.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D J (Client) published on 1 February 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you so much for taking the time to provide this positive feedback. We are thrilled to hear that our carers are punctual and friendly and that you have had a positive experience with our service. At our company, we strive to provide the highest level of care and support to our clients, and we are delighted to hear that we are meeting your expectations. It is our pleasure to serve you, and we look forward to continuing to provide exceptional care in the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from F W (Daughter of Client) published on 19 January 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
We are delighted to hear that you and your mother are happy with the service we provide and that our friendly staff are doing everything they can to give the best care possible that matches your mother's individual requirements. We are also pleased to hear that your mother looks forward to the visits and enjoys chatting with the carer while completing daily tasks.
We strive to provide a high-quality home care service and this positive feedback is a great motivation for us to continue to do so. Thank you for choosing us and for taking the time to write this review. If there is anything else we can do to improve our service further, please let us know.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N L (Client) published on 16 January 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you for taking the time to leave us your feedback, it is much appreciated. Our team work hard to provide a great service, some are chattier than others, but they all are passionate about quality care and giving 100%.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Janet R (Client) published on 11 January 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you so much for taking the time to provide us with your valuable feedback. We are delighted to hear that you have been happy with the service that we have provided over the last 11 years.
At Complete Care West Yorkshire, we pride ourselves on delivering high-quality care to all of our clients and ensuring that any issues are addressed promptly. We are always here to listen to our clients and do what we can to resolve any concerns they may have.
We appreciate the trust you have placed in us over the years and hope to continue providing you with the best possible care and support in the future. Thank you again for the feedback and please don't hesitate to contact us if you have any further comments or questions.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Simon B (Son of Client) published on 5 January 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you for taking the time to leave us your feedback, it is much appreciated. We are delighted that you are happy with the care we are providing. Our team work extremely hard to provide quality care. We look forward to continuing our care, should you need any further assistance then do let us know. Once again, thank you for your kind words.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David C (Son of Client) published on 7 November 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our services, and we are humbled by your kind words. Our team is always striving to provide the very best care, and it's wonderful to hear that our efforts have not gone unnoticed. Your review means a lot to us. We truly value your feedback, and we are honoured to have the opportunity to provide care and support for your loved one. Please don't hesitate to reach out if there's anything else we can do to enhance your experience with us.
Kindest regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Keith T (Husband of Client) published on 26 September 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you for taking the time to leave us your great feedback, it is very much appreciated. We are delighted that you are happy with the service, as well as the team. We look forward to continuing our support for as long as you need us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sharon K (Daughter of Client) published on 20 June 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you very much for taking the time to leave us your feedback. We are delighted that you and your mum are happy with the care that we are delivering. Our team work hard to ensure quality, person-centred care is given at all times. We feel truly blessed to be able to make a positive difference, and it is a privilege to help your mum and give you peace of mind. We look forward to continuing our services for as long as you need us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rosemary W (Client) published on 15 June 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you for taking the time to leave us your feedback, we very much appreciate your kind comments and look forward to supporting you for many more years.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Julia C (Daughter of Client) published on 3 May 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you for taking the time to leave us a review. We are equally delighted that you and your father are happy with the service and this gives you peace of mind. Our mission is to make a positive difference, so it is wonderful to hear that the team are doing just that. Our care professionals are committed to providing a quality service, so it is lovely to receive this feedback. We will certainly pass this on to the team. Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Martin C (Nephew of Client) published on 18 April 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd
Thank you for taking the time to leave us such a wonderful review. Our team will be thrilled that they made such a positive difference in your aunt's life. Our mission is to always make a positive difference and I know the team thought highly of your aunt. Thank you once again for your kind comments. Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.858) out of 10 for Complete Care West Yorkshire Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 80 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 80 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.858 for Complete Care West Yorkshire Ltd is calculated as follows: ( (409 Excellents x 5) + (61 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 473 Ratings = 4.858
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Complete Care West Yorkshire Ltd is based on 80 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Nov 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Registered Manager
Joined: 2007
The company is privately owned and managed by myself, Sara Booth. I have over 25 yrs of experience in both the private and public sectors.
I have studied throughout my career and have built up a wealth of knowledge, experience and skills within the social care and management sectors. I have achieved:
- Level 4 Registered Managers Award
- HE Certificate in The Management of Health and Social Care Organisations
- PTLLS qualification enables her to train and develop staff both internally and externally.
- Post Graduate In HR Learning and Development
- Achieved level 7 Master’s Degree qualification in Human Resource Management & Development.
I am passionate about social care, actively pursuing learning and development opportunities to improve the quality of care and service for those within the community. My focus has not changed since I began my career in care.
'My passion has always been to help others, I am incredibly privileged that my role enables me to make a positive difference'
Job Title: Accounts Manager
Joined: 2012
I have worked in the social care sector for numerous years and I am dedicated to making a difference. My role within Complete Care is to provide our customers with up-to-date financial information. I work alongside Sara running the business and looking at opportunities to improve and develop our service.
I am the lead person and solely responsible for the company's Electronic Call Monitoring (ECM) data that we provide to both local authorities, Wakefield and Kirklees. I also audit the systems we have in place to ensure our customers receive the right level of care.
I hold qualifications in;
Level 3 IT
NVQ 3 Business and Administration
NVQ Level 3 in Leadership and Management
PTLLS qualification
Wayne works in partnership with others to identify innovative ideas to improve or develop the service we offer to our customers
'My focus is on how we can utilise technology to improve the service we offer our customers, ensuring our team have the right tools to deliver quality, person-centred care'
Job Title: Training Manager
Joined: 2024
We are delighted to welcome Sarah to our team at Complete Care. As our new training and development manager, Sarah is responsible for expanding and enhancing our training programs for our staff. With a wealth of experience and qualifications, Sarah brings tremendous value and expertise to our management team. She has a passion for training and development, which greatly enhances the learning experience for our staff. Sarah holds an ILM Level 5 Diploma in Leadership & Management, which helps her lead our team effectively. Additionally, her Level 4 qualification in Preparing to Teach in the Lifelong Learning Sector makes her an excellent teacher and mentor. We look forward to the positive impact that Sarah will have on our training programs and staff development.
Job Title: Care Manager
Joined: 2016
I joined the Complete Care team in 2016 as a Care Coordinator. I wanted the opportunity to further my knowledge and skills as I am passionate about social care. In 2022 I was promoted to the role of Care Manager for the company.
I am committed to delivering quality, person-centred care, my focus is always on how we can improve the service. I ensure my entire team have high standards of quality care, by supporting them out in the community as well as in the office. I work hard to ensure staff and customer's needs are met through careful monitoring and supervision.
I understand the importance of continuous learning and development and share the same values as the company. As a result of my commitment to learning, I am currently working towards my level 5 qualification in Health and Social Care.
My passion is helping people and I am fortunate to have a fantastic team to help me provide such a great service, vital to our local community.
Job Title: Care Coordinator
Joined: 2018
I joined the company in 2018 as a Community Care Worker, this was my first care position and I absolutely loved this role.
In 2019 I progressed to Buddy and then Team Leader in 2020. My current role is now Care Coordinator, overseeing the work of the Senior Team Leader and Team Leaders.
I am passionate about helping others in my local community and feel my role allows me to make a positive difference.
I love how rewarding working in social care is whilst working with a team of like-minded individuals, who are equally committed and share the same vision and values of the company.
Job Title: Trainer & Manual Handling Assessor
Joined: 2011
I have always worked in care and began my career as a community care worker. After a short while I was promoted to Care Coordinator, this was a role I thoroughly enjoyed as I could ensure that the people i supported out in the community received the best possible care. I was responsible for managing and leading a team of twenty staff. It was during this time that I achieved my level 4 in Health and Social Care.
After Complete Care won the tender for Kirklees I was part of a team that transferred across to the company in 2011. I was the Kirklees Coordinator for Mirfield and then Denby Dale. Since joining Complete Care in 2011 I have been a finalist in the Care Awards no less than three times and even won the Regional Award for care coordinator in 2015. I loved my role as Coordinator but was attracted to the role of trainer and manual handling facilitator within the company. Complete Care identified my skills as a trainer, which led me to complete a training qualification in manual handling. I am now the sole trainer for Complete Care using my experience and knowledge to train others.
'This year I have been nominated for the Care Trainer Award 2019, i am excited to be part of an amazing team that inspires and values passion'
Job Title: Senior Team Leader
Joined: 2018
I joined the team as a Community Care Worker back in 2018. I had never done care before but immediately fell in love with my role. I love helping others and get a great sense of pride knowing I have made a difference. As a result of my passion, I was made 'Buddy' and then went on to become a senior team leader.
I am currently working towards my NVQ 3 in Health and Social Care. I have built a wealth of experience and focused on developing my skills further.
I love what I do and cannot imagine doing anything else.
Job Title: Team Leader
Joined: 2020
I enjoy helping others which is why I chose to work in social care. Since joining the team, I have built up my confidence to progress from 'buddy' to Team Leader. Helping new starters that are new to care is a great experience, I love to tell people how rewarding it is to work in social care and show them how we make a positive difference.
I am currently studying for my NVQ level 3 in Health and Social Care
Job Title: Social Media and Engagement Coordinator
Joined: 2023
Paige Evans is the talented social media and Engagement Coordinator for Complete Care West Yorkshire, where she has made a significant impact since joining the team over a year ago. With her expertise in social media strategy, Paige has successfully enhanced the company's online presence, skillfully crafting engaging content that resonates with audiences. Her innovative approach to TikTok has not only showcased the incredible work of the team but also helped to connect with a wider community. Additionally, Paige has actively participated in numerous events, promoting the fantastic initiatives and services offered by Complete Care West Yorkshire, further solidifying the company's reputation in the community.
Job Title: Admin Assistant
Joined: 2024
Hannah Hewson is the dedicated Admin Assistant at Complete Care West Yorkshire, where she plays a crucial role in ensuring the smooth operation of the organisation. With her exceptional company skills and attention to detail, Hannah supports various administrative tasks that contribute to the overall efficiency of the team.
Her friendly and approachable nature makes her a valuable point of contact for both colleagues and clients alike. Committed to fostering a positive work environment, Hannah's contributions help to uphold the high standards of care and service that Complete Care West Yorkshire is known for.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Complete Care West Yorkshire Ltd to verify any information. View our terms and conditions. Complete Care West Yorkshire Ltd has a Platinum Service – more info.
