Complete Care Windsor Ltd

10 Bruce Walk, Windsor SL4 4NB
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1 Review
  • Complete Care Windsor Ltd, Windsor
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Care Provided by Complete Care Windsor Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Complete Care Windsor Limited
  • Person in charge
  • Beverley Buckner (Manager)
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Complete Care Windsor Ltd Reviews (1)

Over all time Complete Care Windsor Ltd has 1 review.

Overall Experience

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Date Published

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Review from Susan J (Niece of Client) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I could not recommend these people to anyone. The carers themselves were adequate (one or two being exceptional), but the management, administration and communication of the services were truly dreadful. The office staff were truculent, diffident and resentful. My aunt was never told who would be coming,
or at what time - she had to ring herself every week to find out. The assumption appeared to be that she wasn't going anywhere and could wait. They labelled her as 'difficult' from the beginning because she didn't get along with all the carers and expressed her preferences - as well she might - and moaned constantly to me about her, which was very unprofessional. Carers turned up when they had been cancelled (with adequate notice) and then charged at full rate. To cap it all, my aunt's contract was terminated abruptly and without the required notice when one of the managers had a fit of pique. Steer clear!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Complete Care Windsor Ltd

What Type of Services does Complete Care Windsor Ltd offer?

Complete Care Windsor Ltd offers Home Care.

How many Carers does Complete Care Windsor Ltd employ?

Complete Care Windsor Ltd employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Complete Care Windsor Ltd to verify any information. View our terms and conditions. Complete Care Windsor Ltd has a Basic Service – more info.