Crescent Homecare Ltd

19 Quebec Street, Langley Park, Durham DH7 9XA
Submit a Review
Top 20 award
9.9 49 Reviews
  • Crescent Homecare Ltd, Durham
Crescent Homecare gives people care and support to live independently in their own home for longer.

Caring staff offer those requiring help at home, dignity and respect
while working hard to meet their client's individual needs.

Home care services include personal care, assistance to get to appointments and social trips, meal preparation, housework and companionship.

Show Crescent Homecare Ltd on the Map

Care Provided by Crescent Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Crescent Homecare Limited
  • Person in charge
  • Geraldine Raggatt (Manager)

Funding & Fees Guide for Crescent Homecare Ltd

  • Prices

  • £21.00 per hour

Crescent Homecare Ltd Reviews (49)

Total of 49, showing 1-20
9.9

Crescent Homecare Ltd has a Review Score of 9.9 (9.901) out of 10, based on 12 reviews in the last 2 years. Over all time Crescent Homecare Ltd has 49 reviews.

Overall Experience

  • 45
  • 4
  • 0
  • 0
  • 0

Date Published

49
3
4
12
37

Review from Brooke M (Granddaughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't recommend Crescent Homecare enough, best care company around! My nana has had the carers for about 3 years and we have been overjoyed with their service. The girls that looked after my nana were nothing short of amazing! I will be forever grateful for the care and compassion they showed her over
the years. Having carers was something we were initially apprehensive about and so was she. Meeting the girls soon put our minds at ease. Nothing was too much trouble for them and they were always chatty and smiling. We got to know the girls well as a family. My nana absolutely loved them all and really looked forward to their visits. Unfortunately, my nana passed away in January and was looked after by the carers, right up until she went into hospital. As a family, we can't thank them enough for their support over the years. We will continue to recommend Crescent Homecare to anyone looking for a care company.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review our service, it was an absolute pleasure to care for your Nana. We are all delighted that you were happy with the care we provided.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received invaluable twice-daily visits from Crescent Homecare staff, until she moved to a carehome. She also received twice-weekly bathing and social outings. I think this reliable and friendly service contributed greatly to her well-being. Daily social interaction was so important for my
mother, and she enjoyed the carers' company so much that some carers have remained friends.
On occasion, Crescent Homecare carers went above and beyond their scheduled service, even staying overnight to take care of her, and for this I am very grateful.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to review our service. We are delighted that you are happy with the care we provided for your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqueline E (Daughter of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been having care from Crescent Homecare for 2 years now. Without their excellent care, he would not be still living in his own home. All carers are good, some are exceptional. They all do more than I initially expected. After he has a shower, they put the washing in. I do his main shopping
but they pop for bread and milk. If he unexpectedly runs out of medication, they phone the doctors. If he needs the nurse to come, they call them. The office cancel visits if I request it (with 24 hours notice). I get a weekly email telling us which carers are coming and what time. Friends who use other agencies tell me this is unusual. Senior staff have advised me and supported me in getting things dad needed, like a hospital bed. Without them, I would have not known how to get one. All in all, excellent.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to review our service. We are delighted that you are happy with the care for your dad.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jackie B (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98-year-old Mam has returned to her own home after spending 7 months in a care home.
We were let down on the day she was going home, and Crescent Homecare swiftly sorted us a package, for which I’m so grateful.
We’re over two weeks in now, and I’m very impressed with the quality of staff.
They
all seem to genuinely care and Mam is treated with respect and dignity.
The company appears to be very well run and the staff are always on time.
Office staff very helpful too.
Would I recommend them to anyone!
Most definitely.
From our experience so far, I’d say they’re a first-class care team who are very engaging.
Well done everyone at Crescent.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to review our care service, we are delighted that you are happy with the care provided to your Mam.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judy H (Daughter of Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had care from Crescent Homcare for about two years. She has dementia but wants to live at home so we all agreed to four visits a week to ensure she eats. The other three she has other care input. Also Mum needed an assisted bath once a week. What I love about the company is that if we need
to change the care plan it's done immediately. One week my mum wants this to eat then she doesn't and one week she wants her bedding changed and then she changes her mind. The home care works around Mum's needs only. Also, I can read daily (which I do) the carer's notes online which is so reassuring. All in all, I would recommend.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to write a review, we are delighted that you happy with the service we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann H (Daughter of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crescent Homecare looked after Mum for the last twelve months of her life and I cannot praise their care enough. All staff were friendly and Mum loved having them. They didn't dictate to her and always asked what she wanted. They kept me informed at all times if there were any problems and were quick
to respond if her health deteriorated. She was treated with the greatest respect and dignity at all times. I cannot recommend this company and their carers enough and I thank them all for everything they did for my mum, it was greatly appreciated.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to write a review. We are delighted that you were happy with the service we provided for your Mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jeanette H (Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleasantly surprised at the standard of care and attention I received from Crescent Homecae carers. They were very kind, caring and nothing was a trouble to them. They were prepared and did go the extra mile. Thank you, to them all.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review our service, we are delighted you had a positive experience.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emma S (Granddaughter of Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crescent Homecare have looked after my grandad for a few years now the care and compassion are outstanding, the care provided is excellent. All staff are very friendly and treat him with the upmost respect and dignity would highly recommend this company.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to write a review, we are delighted that you are happy with our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter B (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care provided. Treated with understanding and respect. Very satisfied.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for your feedback, we are delighted that you are happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sylvia A (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experiences I have had have all been positive, if I have had any problems they have been dealt with them swiftly and efficiently and always tried to accommodate if things needed to be changed. The staff are excellent and very friendly, also very trustworthy. The care is brilliant and I am always
treated with dignity.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

We are delighted that you are happy with our service, thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael M (Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a lengthy stay in hospital recovering from a series of life-changing injuries, the service that Crescent Homecare has provided has been first-class. Always professional, punctual and supportive with nothing too much trouble, the whole team have been a fantastic help from day one and has helped
us massively to adapt to my change in circumstances. I would strongly recommend Crescent Homecare to anyone without hesitation.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to write a review, we are delighted that you were happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter M (Brother of Client) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used this service for years now, for my brother with a learning disability.
Crescent Homecare help him to access the community and always make sure that he is able to make appropriate informed choices regarding his choice of activity.
Excellent person-centred individual service, that always
goes the extra mile. Flexible and very reliable.
They contribute to a team that enables him to live a full and valued life.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to review our service, we are absolutely delighted that you are happy with the service we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pat A (Wife of Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband needed care for the two months before his death in February 2023. I chose Crescent Homecare of Langlet Park for its friendly, unpretentious response to my enquiries, unlike the more slick business style manner of other companies.
The staff who came to look after him were good timekeepers
and were, without exception, kind and competent. They were friendly but not familiar and respected and remembered our preferences.
I would not hesitate to recommend Crescent to anyone in the district requiring care.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to review our service, we are delighted that you were happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chelcie F (Granddaughter of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This team helped and supported my grandma's needs throughout the whole time she was in their care. I would highly recommend this company! Any issues I had were addressed accordingly and I felt I could trust the carers to look after my grandma to the best of their abilities. My grandma was protected
and safe and to me, that was all that mattered the most.
The management team was very informative about any changes. I truly believe that this company specialises in the care of its service users. I trusted them with my whole heart in taking care of my grandma.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review our service, we are delighted that you were happy with the care given to your grandma.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E N (Son of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has had homecare provided by Crescent Homecare for the last fourteen months and their love, dedication, professionalism, communication and will to go over and above have been nothing short of outstanding.
I can't praise them highly enough.
Thank you all - the carers, office staff and owners.
Keep
on doing what you do so well.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to review our service, we are delighted that you are happy with the service we provide, we really appreciate your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rhiannon R (Granddaughter of Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long battle trying to find a care company that thrives on the word CARE, we finally feel we have found a company who cares unconditionally about my gran. Words can not describe how much we appreciate all the love and support, from that very first visit from the assistant manager, to now. Crescent
Homecare has made a dramatic change in my gran’s life and ours as a family. The girls who care for Gran are amazing with her, and so loving towards her. The level of care and compassion your care staff have and show is outstanding, all of the girls who care for Gran show a level of love we have always wanted for Gran. Nothing is too much for them, they go above and beyond daily and it does not go unnoticed.
I would like to thank all of the staff who care for Gran.
Thank you for showing us, that we can put our trust in a care company again.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for your wonderful review for the care we provide to your Gran we all really appreciate your kind words.
Thank you from Team Crescent


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fiona M (Daughter of Client) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, we employed Crescent Homecare to ensure my mum took her Alzheimer's medication and this worked well for three months.
Unfortunately, Mum's health took a dramatic turn for the worse in May. The carers found her on the floor twice and stayed as long as required to get her up safely, got her
the assistance required and kept me updated throughout as I did not live nearby.
Once Mum returned from hospital her needs had changed significantly and she required four visits a day with personal care, which quickly escalated to two carers each visit. Throughout this process, the company and carers were extremely accommodating to the changing circumstances. During this time they were also extremely helpful and supportive to me as I was struggling emotionally with my mum's sudden terminal diagnosis. I was so grateful for their kindness and support at a very tough time.
I would thoroughly recommend this company.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review our service, we are all delighted that you were happy with the service we provided to your dear mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret C (Daughter of Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crescent Homecare Ltd provided an excellent service, following Mum's brief time in a care home. All of the carers looked after Mum really well, carrying out tasks efficiently with kindness and sensitivity. The management team also visited and made sure that Mum was being looked after properly and that
we were completely satisfied with the service. Very easy to contact by phone or email and the response to any questions was immediate. Excellent!

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review our service, we are absolutely delighted that you were very happy with Crescent Homecare.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dawn I (Daughter of Client) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Crescent Homecare are always really kind to my parents, treating them with dignity and respect while helping them to wash and dress and nothing is a bother to them. They always have a happy disposition and greet you with a smile. I wouldn't be frightened to recommend Crescent Homecare
to anyone as both staff and managers are lovely. They offer a top-class service.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to write a review, we are delighted that you and your parents are very happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sharon G (Niece of Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie receives a care package from Crescent Homecare. She receives five-star care from all the carers and from the management office workers. This is an excellent care company and the carers treat my auntie like their own family member. They all show respect and dignity to my auntie at all times.
Thank
you so much for all your hard work.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to review our service, we are delighted that you are very happy with our care delivery.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Crescent Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Crescent Homecare Ltd is calculated as follows: ( (64 Excellents x 5) + (7 Goods x 4) ) ÷ 71 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crescent Homecare Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Crescent Homecare Ltd

What Type of Services does Crescent Homecare Ltd offer?

Crescent Homecare Ltd offers Home Care.

How many Carers does Crescent Homecare Ltd employ?

Crescent Homecare Ltd employs 82 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crescent Homecare Ltd to verify any information. View our terms and conditions. Crescent Homecare Ltd has an Enhanced Service – more info.