Crossroads Care Gloucestershire

10 Sabre Close, Quedgeley, Gloucester GL2 4NZ
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9.9 18 Reviews
  • Crossroads Care Gloucestershire, Gloucester
Crossroads Care Gloucestershire in Gloucester gives people the care and support they need in the comfort of their own home.

Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores such as shopping, cleaning and preparing meals.

Staff can also offer companionship, complex care and respite care.

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Care Provided by Crossroads Care Gloucestershire

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Crossroads Care Gloucestershire Ltd
  • Person in charge
  • Helen Baker (Chief Executive Officer)
  • Admission Criteria
    • Adults only

Funding & Fees Guide for Crossroads Care Gloucestershire

  • Prices

  • Visits start from £22.26

  • Our support is bespoke to the individual seeking care so the fee would be based on an obligation-free consultation. Please contact us to learn more about the services we provide.

Crossroads Care Gloucestershire Reviews (18)

9.9

Crossroads Care Gloucestershire has a Review Score of 9.9 (9.897) out of 10, based on 18 reviews in the last 2 years. Over all time Crossroads Care Gloucestershire has 18 reviews.

Overall Experience

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Review from Nicola M (Daughter of Client) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has reeived care from 'Crossroads Care' for a couple of years. The carers have all been amazing in their support towards him. From the way they spoke, with kindness and compassion, to understanding his needs and providing him with company. The day club worked wonders for him. He always enjoyed
it, and was more cheerful on his return. In the office, all staff have always been very supportive, compassionate and thoughtful. Crossroads Care undoubtedly deserve their 'Outstanding' rating by the Care Quality Commision. They really do care and wholeheartedly recommend them.

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Review from Clive J (Son of Client) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact with Crossroads Care Gloucestershire, they have provided excellent, efficient, friendly service. My mother has got another family now and nothing is too much trouble. Thank you so much.

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Review from Fiona C (Wife of Client) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and came to Crossroads Care on the advice of a friend. My husband loved going to Crossroads Care. He quickly made friends with all the others, including both sexes. He was very happy there, laughed a lot and made others laugh. He made things and enjoyed all the activities. The
staff were wonderful with him, always happy to see him and make him feel very welcome. He also enjoyed helping in the kitchen. Thank you for looking after him so well.

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Review from M P (Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from Crossroads has been invaluable. It's turned what was fast becoming an unsustainable, impossible situation, into one where I had some time to decompress, make sense of things and be able to organise extra support. The ability to add in extra hours to enable me to attend, for example,
hospital appointments for myself, has been especially useful. The carers are punctual, courteous and very supportive.

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Review from T A (Husband of Client) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was very unsure to go to the Azalia club. It was quite difficult to convince her to attend. After her second visit, she enjoys it so much she doesn't want to go home. Staff are all brilliant.

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Review from K C (Daughter of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The day centre opened two months ago. It is outstanding in every respect.
From the initial meeting with one staff member in particular to mum attending the day centre every Monday, everything has been superb.
The group who attend are a mixed bunch. There are people with disabilities, some have mild
to moderate dementia (still living independently) and some are just lonely.
The Azalea club has a minibus so they pick mum up and take her home afterwards. She is provided with a host of tailor-made activities, which are varied and fun. There is a morning coffee and a home cooked lunch (excellent!). The staff are all very kind and interested in all who attend. There is a camaraderie which is lovely to see.
Mum has thrived since attending, becoming much more engaged and sociable and looks forward to the club.
I am a local Doctor and am well aware of what good care looks like and these guys have nailed it. I highly recommend the Azalea club.

Reply from Helen Baker, Chief Executive Officer at Crossroads Care Gloucestershire

Thank you so much for taking the time to review our Day Club service and your very kind words. We are constantly striving to ensure the service is high quality and meets everyone's needs. I am so pleased to hear that it is working well for your mother and you.


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Review from Richard B (Husband of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer chosen for my wife (who has dementia) has been an absolute God send. She treats her more as a friend, than a carer and each week my wife really looks forward to her visit. They either walk or drive into the local town for coffee and cake, and potter around many of the charity shops in the
high street. Without fail, my wife always returns to our home with a huge beaming smile on her face. It might only be 3 hours each week, but it's 3 hours that she absolutely loves, and allow myself a break to do a few chores I otherwise couldn't do.

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Review from M S (Wife of Client) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care respite service, which allows me to 'escape' for 3 hours each week to do errands outside the home environment
The carer provides consistent and reliable support and company for my husband while I'm out. She is always cheerful and ready to chat, and helps me by tackling my ironing!

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Review from S R (Daughter of Client) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a huge relief to me to have professional care workers assisting my Mother with various personal needs and freeing me from some of the tasks.
The staff are all friendly, efficient and reliable.

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Review from A P (Wife of Client) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads Care is an excellent company in every respect. They have been my saviour giving me time to be myself once a week. I know that my husband is in safe and caring hands I could not ask for better service.

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Review from B C (Client) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know how I could possibly manage without them. I know I can rely on them completely if I need help with anything at all. They are always cheerful and brighten my day. I feel very lucky to have them.

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Review from P B (Wife of Client) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful and caring and a happy place. My husband looks forward to his visits.

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Review from E B (Wife of Client) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband uses the day club and really enjoys it. They are kind, helpful and promote his mental health with activities and social interaction, which is important when you have dementia. Crating activities are also a bonus and they always include timely activities/crafts throughout the year.

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Review from Sarah S (Wife of Client) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband uses Crossroads Care's Azalea day care facility. The kindness and consideration that he receives is exemplary. He also uses the transport provided - again, the care he receives is second to none. As he has very limited mobility and is wheelchair-bound, the club is an important and valued
event in his life.

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Review from Adele L (Client) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thoroughly enjoy each Thursday, when I attend Azalea at Daglingworth. The staff are all supportive of us clients, they also encourage us to join in and participate. I also spend much of the week on my own, so the variety of people I see weekly is additional company. We undertake a variety of activities
each week as well as being provided with a cooked lunch. I use the transport provided, which recently has arrived on time. The chance to mix and spend the day with a variety of people from various backgrounds broadens the mind. The fact the staff all have a good sense of humour is beneficial to me.

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Review from J B (Client) assisted by family/friend published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and helpful staff. Entertainment, good food, crafts and games. The Azalea Club is a very happy and welcoming place.

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Review from C H (Client) published on 10 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer provided for my 92-year-old mother each Friday for three hours. Always prompt arrival. My mum looks forward to the companionship, talking together about common interests and feeling safe, relaxed and comfortable with the carer and falling asleep for a while. Good handover at the start and finish
of the care period. Good communication from office space when required. The carer is a wonderful enhancement to my mum's life and to minors her full-time live-in carer 24/7.

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Review from Helen B (Daughter of Client) published on 10 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads have been helping my father and I look after my mother who is bed-bound at home and in the final stage of Alzheimer's. Since October 2023 we have had the support of two carers for 24hrs per week (across 4 days). We met with 3 companies all who scored Outstanding by the Care Quality Commission
before selecting Crossroads. From the first phone call and our first meeting with the manager, it was clear that they were truly outstanding in their field. Each member of staff that we have since met or spoken to have been highly skilled professionals who pride themselves in achieving and attaining best practice in their work. Care is sincerely at the heart of their business model which is reflected most highly in the two women who deliver hands-on care for Mum. They are both exceptional and have taught Dad and I so much as Mum's care needs change. With the support of Crossroads we will be able to keep mum at home knowing that together we are providing the very best end of life care.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Crossroads Care Gloucestershire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Crossroads Care Gloucestershire is calculated as follows: ( (97 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 107 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crossroads Care Gloucestershire is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Crossroads Care Gloucestershire

What Type of Services does Crossroads Care Gloucestershire offer?

Crossroads Care Gloucestershire offers Home Care.

How many Carers does Crossroads Care Gloucestershire employ?

Crossroads Care Gloucestershire employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crossroads Care Gloucestershire to verify any information. View our terms and conditions. Crossroads Care Gloucestershire has an Enhanced Service – more info.