Carers Trust Crossroads West Wales

The Palms Unit 3, 96 Queen Victoria Road, Llanelli SA15 2TH
Submit a Review
9.9 49 Reviews
  • Carers Trust Crossroads West Wales, Llanelli
Carers Trust Crossroads West Wales currently has offices in Llanelli, Carmarthen and Aberystwyth and provide help and support to carers in both Carmarthenshire and Ceredigion.

Tailoring services to each carer's individual needs, Carers Trust Crossroads West Wales work with local community services to offer support to carers and their families; supporting people in their own homes with disabilities and health problems, as well as adults with complex needs.

The charity gives carers the chance to relax and be themselves, outside of caring for loved ones by providing flexible and reasonably priced breaks.

As a regular arrangement; a special day, holidays and trips, or whenever unforeseen and urgent events happen. Carers Trust Crossroads West Wales have a reputation for quality replacement care within Carmarthenshire & Ceredigion and have a team of highly trained and experienced care staff.

Show Carers Trust Crossroads West Wales on the Map

Care Provided by Carers Trust Crossroads West Wales

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Cancer Care
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Alison Harries (CEO)

Carers Trust Crossroads West Wales Reviews (49)

Total of 49, showing 1-20
9.9

Carers Trust Crossroads West Wales has a Review Score of 9.9 (9.853) out of 10, based on 17 reviews in the last 2 years. Over all time Carers Trust Crossroads West Wales has 49 reviews.

Overall Experience

  • 39
  • 10
  • 0
  • 0
  • 0

Date Published

49
2
10
17
32

Review from J D (Husband of Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The young lady who comes to look after my wife is a very polite, helpful and caring person.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you for your feedback and am pleased that you are happy with the Carers Trust that assists your wife and has the qualities that are so important to you. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda P (Wife of Client) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had extreme help from Carers Trust Crossroads. My husband is sadly not wishing care, today was such a success. The gentleman that came was here a long while as I was at hospital. I could tell my husband was happy when I phoned. He felt he was so helpful in getting food and drinks etc, also gave him
confidence to talk, lots in common. A day later, still telling me he enjoyed the chat and says 'such a nice man' many times. I am so thankful.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for your kind words. It means a lot to hear that your husband had such a positive experience with the care provided by Carers Trust Crossroads. We understand how important it is to find someone who can not only assist with daily needs but also connect on a personal level. It's wonderful to hear that our member of staff who visited helped make your day at the hospital less stressful, and that your husband enjoyed the company and conversation so much. We're truly grateful for your feedback, and we'll be sure to share it with our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T L (Client) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more than pleased with the service received and will describe it as excellent.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you for your positive feedback! We're thrilled to hear that you're more than pleased with the service and that you find it excellent. If there's anything else we can assist you with, feel free to reach out! Best wishes


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K D (Daughter of Client) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Crossroads enough, I care for both my parents 90 and 95. I don't have carers coming in daily so the help I get from the staff at Crossroads is priceless. Those hours that my parents are looked after give me a chance to catch up on much-needed sleep or just for myself and my partner to
go out and have a cuppa. My parents have become very familiar with two of the staff and look forward to their visits each week.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

It's heart-warming to hear how much the support from Crossroads has positively impacted your life, and your parents', well-being. It sounds like our care and support not only offer your parents comfort and familiarity but also provide you with crucial time to recharge and take care of yourself. Caring can be overwhelming, and having reliable support like this can make such a difference. Your words show just how valuable their service is to you and your family. I will be sure to pass on your kind words to the staff. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Laura B (Mother of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be without the help of Crossroads. My son is very happy to go with them and it gives me and my family some quality time together without him as he can sometimes be challenging and demanding.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for sharing your experience with us! We're thrilled to hear that Crossroads has had such a positive impact on your family. It's wonderful to know that your son enjoys his time with us, allowing you and your family to have some quality time together. We understand how challenging and demanding caring for a loved one can be, and we're glad that we can provide support and relief. Your feedback means a lot to us, and we're committed to continuing to offer a service that meets the needs of both you and your son.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bex I (Mother of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has complex medical needs as well as learning disabilities.
He goes out twice a week with either 3 members of staff. All of them are friendly, kind, and reliable. I feel safe letting my boy go out with them knowing they'll keep him safe while encouraging him to take risks and make decisions.
His social skills have started to improve with adults and he's also made friends with other service users, which he finds very difficult.
Communication is good when things change and I'm always well informed. I also feel I can reach out to staff if needed. Crossroads has been flexible with dates and times and always tries to accommodate requests.
We are happy with the service we receive.
Overall we would certainly recommend the service to anyone.
I can't comment on value for money as our package is funded by the local authority however I will say all of the staff we've met are very knowledgeable, supportive, and understanding.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for taking the time to share this review. Your feedback is truly appreciated, and it's wonderful to hear that your son has made progress thanks to our staff. Knowing that you feel safe when your son is with us is incredibly important. I'll be sure to pass along your kind words to the team involved. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M L (Daughter of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my mother has been excellent. I cannot praise the ladies who look after Mum highly enough as they are compassionate towards her and treat her with dignity. They engage with her and listen attentively to her life stories.
The ladies in the Office are very facilitation; at the beginning,
some of the carers were not a good match for Mum and if I mentioned this to the ladies in the Office, they wouldn't send that person again.
I would highly recommend Crossroads to everyone and would like to express my since gratitude to all concerned for allowing me to have a respite from caring.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

I am so pleased you are happy with the service and thank you so much for your kind words which I will pass on to the staff that support you and Mum. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rozanne B (Wife of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Crossroads a godsend, our lives have become much more manageable, having the reassurance that when I go out my husband is being looked after, he also enjoys the time he spends with the sitter having a chat and getting to know them. I have found the time I get to myself enables me to come
home and spend time with my husband and chat about where I have been and this makes him happy that I can do things for myself. We are both so grateful for the help we get.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for your kind words, which I have passed on to the staff, and was so lovely to meet with you and your husband. Our staff enjoy supporting you both. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Morgan B (Guardian of Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff members fully engage with our foster child and provide an excellent service that meets his current needs.
They take into consideration his ability and provide a care/support package that he enjoys.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you for your positive feedback. We are delighted to hear that our staff members are fully engaging with your foster child and providing excellent service. We are committed to tailoring our care and support to meet the unique needs and abilities of each child. Your recognition of our efforts to create a supportive and enjoyable environment for him is greatly appreciated. Kind regards, Alison.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen J (Niece of Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Crossroads. The company have been a huge help to me and my aunt. I know that my aunt enjoys and appreciates their visits and being taken out especially.
Their communication is excellent i.e weekly timesheets and any changes are pointed out in advance when possible. The staff are
flexible and adaptable. The service provided is excellent and gives me great peace of mind. Thank you seems an inadequate thing to say.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for your feedback. It's really good to hear that your aunt is happy with our service and enjoys the visits from our carer support workers which of course gives you peace of mind. I can assure you that the staff really enjoy visiting your aunt as well. I will pass on your gratitude to all the staff involved. Best wishes


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gwendoline Catherine D (Mother of Client) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how grateful I am for all the care my son receives from each one of the carers who attend to him daily. They are all so friendly and helpful. My life is a lot easier having them visit every morning.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for posting such a lovely review. All the staff that visit you feel it is a privilege to support you and your son. All the staff feel very lucky to be part of the team. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John B (Son of Client) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a very bad fall during the night on the landing of her home. Her carer, who works for Crossroads, found her in the morning. The carer immediately contacted the emergency services and the family and provided Mum with care, support and comfort until emergency services arrived. The carer
also assisted the emergency services, kept Mum calm and explained what was happening so she was not afraid. The carer was highly professional, competent and obviously well trained.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for the review. I can honestly say that all staff involved in caring for your mum felt it was a privilege to care for such a lovely dignified lady who shared her amazing life experiences. Thinking of you all. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C J (Son-in-law of Client) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the level of service provided which is why we would be likely to recommend this to others. Sometimes carers are not available due to holidays or sickness but this is understandable. One area that could be improved is communication but other than that it's fine.

Reply from Karen Samuel, Operational / Registered at Carers Trust Crossroads West Wales

Thank you for your kind comments and feedback, I welcome exploring with you any queries you may have in order for Crossroads to continue to provide a quality service, best wishes, Karen.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L O (Daughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers Trust Crossroads West Wales have been an invaluable resource in enabling me to care for my father and continue to work and have some downtime. They are reliable and friendly and very approachable and a mine of information. I cannot recommend or praise them enough they have been a lifeline during
a very difficult and challenging time within social care.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for your comments they are really appreciated and will ensure that the staff concerned are informed.
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gina M (Wife of Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our carer is always pleasant and dependable. She has made an effort to get to know the client and understand his needs and interests. I feel confident that I'm able to leave him in good hands and that he'll be well cared for. She's always willing to go the extra mile to make things easier for my husband
and I.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you for taking your valuable time to express your positive views about the services you are receiving and that you feel confident to have some well-deserved time to yourself. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M F (Mother of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that we have is a lifeline for me as a mother as my daughters need 24/7 care and without this service, I would never manage on my own and the staff are excellent. They are trained in special tasks that are needed to help look after my daughters. The staff are a big part of our family and
I can go out for a little bit of respite and I don’t need to worry about my girls. I’ve always praised the service that we’ve had off Carers Trust Crossroads for nearly twelve years and they have helped us through difficult times when we’ve needed extra support. Thank you Crossroads for your continuous support.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you for your kind words, we are really pleased that you and the girls value to support we provide but I can assure you that the staff that attend with you get just as much joy from you as a family. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H C (Mother of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads have enabled us to trust staff coming into our home to care for our child after he sustained a traumatic brain injury. As parents learning to trust has been a big stepping stone for us, and crossroads staff have understood, shown empathy and enabled us to build that relationship with them
so we feel comfortable. My son looks forward to seeing their happy friendly faces and so do we. It's given us a chance to spend time with our daughter on a one-to-one basis (which she also needs) knowing that my son is out having a good time and being well looked after. Nothing is too much for them. Thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqui J (Sister of Client) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support my brother received was vital in helping him to settle into the area, after his move from a very small town in England. The carers suggested visits to places which in time would become familiar to my brother enabling him to feel more comfortable in his new surroundings. The carers were very
friendly, thoughtful and punctual. Any changes that were made to the weekly rota were made in good time and I was notified of these changes by email. The service provided was excellent.

Reply from Mrs Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you for your kind review Jacqui - I am glad to hear that we have played a positive role in supporting your brother in relocating to Wales and you are pleased with our service. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Mother of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My adult disabled daughter has received excellent care from Crossroads at home for the last 10 plus years. This has involved reliable personal care morning and evening and respite care at home as well as accompanying her to Daycare pre-pandemic. Crossroads staff were well trained to manage her complex
needs and medical conditions. Their care and interest were very obvious and she formed close relationships with many of the staff. The management team were always approachable and flexible and I felt listened to and supported as a parent. I am very grateful and cannot imagine what life would have been like without Crossroads.

Reply from Mrs Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you for your kind comments - it's hard to believe that we have been supporting you and your lovely family for over 20 years. Take care you know where we are if you need us at any time! Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul S (Son of Client) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky to have help from Carers Trust Crossroads with care for my mum. Initial care was for four hours a week to help shower and prepare for bed. This increased to six hours a week after a short while.
All the ladies that helped care for my mum were excellent and really helpful.
I can highly
recommend the services of this care provider.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you Paul for your kind comments. I am really glad we were able to support you and your mum when you needed us. Best wishes, Alison.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Carers Trust Crossroads West Wales is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Carers Trust Crossroads West Wales is calculated as follows: ( (81 Excellents x 5) + (14 Goods x 4) ) ÷ 95 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carers Trust Crossroads West Wales is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Carers Trust Crossroads West Wales

What Type of Services does Carers Trust Crossroads West Wales offer?

Carers Trust Crossroads West Wales offers Home Care.

How many Carers does Carers Trust Crossroads West Wales employ?

Carers Trust Crossroads West Wales employs 130 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carers Trust Crossroads West Wales to verify any information. View our terms and conditions. Carers Trust Crossroads West Wales has an Enhanced Service – more info.