Carers Trust Crossroads West Wales

The Palms Unit 3, 96 Queen Victoria Road, Llanelli SA15 2TH
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9.9 49 Reviews
  • Carers Trust Crossroads West Wales, Llanelli
Carers Trust Crossroads West Wales currently has offices in Llanelli, Carmarthen and Aberystwyth and provide help and support to carers in both Carmarthenshire and Ceredigion.

Tailoring services to each carer's individual needs, Carers Trust Crossroads West Wales work with local community services to offer support to carers and their families; supporting people in their own homes with disabilities and health problems, as well as adults with complex needs.

The charity gives carers the chance to relax and be themselves, outside of caring for loved ones by providing flexible and reasonably priced breaks.

As a regular arrangement; a special day, holidays and trips, or whenever unforeseen and urgent events happen. Carers Trust Crossroads West Wales have a reputation for quality replacement care within Carmarthenshire & Ceredigion and have a team of highly trained and experienced care staff.

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Care Provided by Carers Trust Crossroads West Wales

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Cancer Care
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Alison Harries (CEO)

Carers Trust Crossroads West Wales Reviews (49)

Total of 49, showing 41-49
9.9

Carers Trust Crossroads West Wales has a Review Score of 9.9 (9.853) out of 10, based on 17 reviews in the last 2 years. Over all time Carers Trust Crossroads West Wales has 49 reviews.

Overall Experience

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Date Published

49
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10
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32

Review from Gwendoline D (Mother of Client) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and management extremely helpful at all times, they will always go the extra mile to ensure that my son's needs are always cared for.
Every one of the staff that comes into my home treats us with total respect, which is a rarity these days.
It is very important that we can trust
them all 100%.

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Review from Brenda V (Daughter of Client) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have Crossroads 15hours a week.
Without their service and care, sitting with my 93year old mum with Dementia, I could not leave the house.
They are on time and have very rarely missed a call, they are kind to my mother and treat her with respect and dignity.
They have person-centred care down
to a 'T'

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Review from G J (Wife of Client) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads carers have been coming to my home to care for my husband so that I am able to do shopping, dentist, visit friends, help my mother and spend time with my granddaughter since 2008. I had a family wedding and needed care for my husband otherwise, I would not have gone to my niece's wedding.
Over the years it has built up to 1 day a week and 1 Saturday every 2 weeks. I look forward to these days as it gives me a break and having the same carers all this time is excellent for my husband.

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Review from Liz R (Wife of Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband had his stroke May 29th 2011, it's been hard as I'm the main carer, you don't realise how hard it is until it happens to someone close to you, your life changes overnight. Although we have the family, they have their own families to worry about so without the help and care of Carers
Trust (Carmarthenshire Crossroads Care Sir Gar) coming into our home, I wouldn't be able to go to appointments or meet up with friends and just chill out over a coffee etc. The main two carers that come and sit with my husband understand and know him and he has taken to them which is good for all concerned, I don't have to worry while I'm out as I know he's safe. I really do appreciate them coming twice a week. I honestly couldn't do without their help.

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Review from P C (Husband of Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of carers provided were punctual and efficient in their duties, however, the experience of each individual varied from 2-3 weeks to years. The lack of continuity was unsettling for my wife who has Alzheimers. She could only be comfortable with two carers, but their visits were sporadic
and interspersed with young, inexperienced carers who were unable to connect. The two experienced carers were excellent at communicating and understanding my wife's needs. This does not imply that the younger carers would not improve over time.

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Review from M H (Wife of Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always punctual, caring and competent.
There are times when the service is let down by inconsistencies of usual time slots e.g the Monday slot may be attended and we will not be informed until Friday/Saturday, this make it difficult to plan ahead.

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Review from W A (Husband of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful and friendly.

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Review from Errol J (Father of Client) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads Care Sir Gar provide a professional, caring and efficient service, which also has the personal touch. Caring for both my sons, who have very complex needs and health issues.
Crossroads carers are all well trained and capable of delivering a high-quality service. All the carers we have from
Crossroads are excellent and do their very best in the care they deliver. As a service, this is invaluable to us as parents, knowing you are able to leave our boys in capable, loving hands.
Long may this continue to be the case.
Crossroads Care Sir Gar go above and beyond all expectations.

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Review from Brian H (Client) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been a full-time carer 168 hours a week for 27 years. I now have critical and chronic health problems and disabilities. My GP had ordered me to have medical respite each year. My carer from Crossroads stepped in to do my care plan for 2 weeks. Could not have asked for better.

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Carers Trust Crossroads West Wales is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Carers Trust Crossroads West Wales is calculated as follows: ( (81 Excellents x 5) + (14 Goods x 4) ) ÷ 95 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carers Trust Crossroads West Wales is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (9)

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