Esteem Home Care Kendal

Kendal Lads and Girls Club, Beezon Fields, Kendal LA9 6BD
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9.5 17 Reviews
  • Esteem Home Care Kendal, Kendal
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Care Provided by Esteem Home Care Kendal

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Georgia Mclachlan (Registered Manager)

Funding & Fees Guide for Esteem Home Care Kendal

  • Prices

  • £28.00 per hour
Are you the Owner/Manager of Esteem Home Care Kendal? View your Advertising Options

Esteem Home Care Kendal Reviews (17)

9.5

Esteem Home Care Kendal has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Esteem Home Care Kendal has 17 reviews.

Overall Experience

  • 13
  • 3
  • 1
  • 0
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Date Published

17
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0
5
12

Review from Janette L (Daughter of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became necessary for my mother to need a home care provider we didn't know where to start, it was very worrying. However I discovered Esteem Care on the internet and have never looked back. Esteem is a complete and caring service interlaced with carers local to the area allowing my mum to hear
local news, very important as she can't get out. If there any concerns regarding my mum they contact me. We receive a weekly rota and know that we can contact the office to discuss any issues that might arise. They have always ensured that great care is taken with hygiene and ensuring that the necessary PPE is worn correctly, especially during those dark days of Covid. They are very professional but also have a lot of fun. We are pleased with the service provided by Esteem and have complete confidence in the service provision.

Reply from Georgia Mclachlan, Registered Manager at Esteem Home Care Kendal

We're thrilled to hear about your positive experience and confidence in us; your feedback is greatly appreciated. Thank you for choosing Esteem Care Kendal for your mother's care.


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Review from Gill R (Daughter of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the standard of care provided for my father. The staff are always on-time, efficient and very friendly and patient with him. The app is excellent and I also receive a phone call for any concerns that they have.

Reply from Georgia Mclachlan, Registered Manager at Esteem Home Care Kendal

Thank you so much for your lovely feedback! We're absolutely chuffed to hear you're pleased with the care your father's receiving. Delivering top-notch, punctual care is at the heart of what we do, and it's wonderful to know this has made a difference. Your kind words mean the world to us.


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Review from Beverley M (Daughter of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were in quite an anxious place when we realised that we must sort out care for Mum who had become quite unsafe following her husband's admission to hospital. The team were really professional and no stone remained unturned in seeking to provide the help our mum needed. There was no wait
for the care to commence and all carers showed Mum dedication and great care especially as Mum can be quite anxious too.
Once her husband came home they both needed care for a short time which Esteem provided very well. Mum now is the only one remaining in their care which both Mum and I are very happy with. Extremely professional would highly recommend.

Reply from Georgia Mclachlan, Registered Manager at Esteem Home Care Kendal

We're delighted to have been able to provide the care your mum and family needed during such a challenging time. Your positive feedback and recommendation mean the world to us. We're committed to delivering professional and dedicated care, and knowing that you and your mum are happy with our services is truly rewarding. Thank you for choosing Esteem Care.


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Review from K S (Stepdaughter of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Esteem for a year now to help care for my stepmum who has Alzheimer’s, I don’t live close by and I also work so can’t see her every day, the staff at Esteem are kind and patient and inform us if there are any concerns.
I can see on the app who has been and how they have found my stepmum
each day which is invaluable and puts my mind at rest.
Nothing is too much trouble and knowing my stepmum is going to need more care as time goes on, I would have no hesitation in recommending them.

Reply from Georgia Mclachlan, Registered Manager at Esteem Home Care Kendal

We greatly appreciate your positive feedback! Knowing that Esteem Care has been a valuable support for your stepmum, even from afar, is truly heartwarming. Your trust and recommendation mean a lot to us as we continue to provide excellent care. Thank you for choosing Esteem Care.


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Review from Helen W (Daughter of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care shown to my dad, and wonderful support to me, following my dad’s return from hospital. The carers and office staff have been incredible and I would have no hesitation to recommend Esteem.

Reply from Georgia Mclachlan, Registered Manager at Esteem Home Care Kendal

Thank you so much for your kind words! We're delighted to hear that your dad received exceptional care, and we're here to provide continued support whenever you need us. Your recommendation means a lot to us, and we're grateful for the opportunity to assist.


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Review from Christine J (Daughter of Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really worried re the thought of having to source carers to visit my 95-year-old father who had just been diagnosed with Alzheimer's/dementia. However, we have been so fortunate to find Cumbria View Carer Services and able to ensure my father stays in his own home. I live some distance away and
can only stay with him 2 days a week. As his condition deteriorated, I was becoming increasingly concerned re leaving him. However, I can now relax knowing that when I’m not with my father he is safely looked after by a very knowledgeable, professional and caring team. I can also see how my father is the days I am not with him by accessing the carers’ notes on the app they use to record their visits. From the care coordinator, the admin team to the carers themselves, they are all so friendly and each and every one of them goes above and beyond what would be expected of them. Carers are really proactive, always looking to see if anything else can be done to make life easier/safer for my father.

Reply from Sayani Sainudeen, C E O at Esteem Home Care Kendal

Thank you very much for your kind comments. The staff will be delighted to read this review.


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Review from J D (Client) assisted by family/friend published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and friendly staff. Always on time. Happy to help.

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Review from E R (Client) assisted by family/friend published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Usually on time. Neat and tidy. Always pleasant. Make you feel safe. Helpful. Help where needed.

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Review from C L (Daughter-in-law of Client) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always on time, conscientious, friendly and efficient. Always have time to speak to both my mother in law and me.

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Review from D H (Client) assisted by family/friend published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the reliable service. The carers are friendly and supportive.

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Review from M R (Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first began with your service in October 2017. Up until then, I was still having a lovely life with family and friends, however, I had a serious fall damaging my lower back and my legs began to hurt. I couldn't walk very far either. I found it very difficult to get in and out of bed. I had heard of
your company and now every morning one of your carers comes at 7:30 - 8:30 am she helps me to get in and out of bed and does a full wash every day from top to toe because I can't get into a bath and bringing breakfast to me when I get into the lounge. Wonderful.

Reply from Sayani Sainudeen at Esteem Home Care Kendal

Your review and kind words mean a lot for our team. Thank you for taking the time to review us.


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Review from B N (Client) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had care each morning on Mondays to Friday for half an hour each day to make sure I am safe in a bath and to assist with dressing since May 2013. The care from Cumbria View has always been good and I will be happy to increase my care if necessary. I have also had spells of post-op care to do
laundry and shopping and cleaning - all great support and really well done.

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Review from Rebecca M (Client) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive and caring (concerned with clients struggles) and willing to meet needs.

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Review from Dora S (Client) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and caring and never appear rushed so I can do things at my own speed.


They arrive with a smile so they get a smile back.


Despite the traffic problems in the summer and the bad weather in the winter, they are professional when here and are usually punctual.


They are helpful

and report any concerns they might have so the family are kept up to date with the situation.

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Review from Kay G (Daughter of Client) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely happy with care given to my father. All the carers are patient and understanding although a little rushed at times.

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Review from Lynne A (Client) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy except for lack of continuity. At first, it was constant but now I'm getting another carer more and more with no explanation - very disappointing.

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Review from George E (Client) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Happy with service.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Esteem Home Care Kendal is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Esteem Home Care Kendal is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Esteem Home Care Kendal is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Esteem Home Care Kendal

What Type of Services does Esteem Home Care Kendal offer?

Esteem Home Care Kendal offers Home Care.

How many Carers does Esteem Home Care Kendal employ?

Esteem Home Care Kendal employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Esteem Home Care Kendal to verify any information. View our terms and conditions. Esteem Home Care Kendal has a Basic Service – more info.