Cygnet Care (Devon) Ltd

East Ashridge, Westleigh, Bideford EX39 4PG
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9.9 67 Reviews
  • Cygnet Care (Devon) Ltd, Bideford
Cygnet Care provides high quality community care for older people, disabled people, those who are terminally ill and those living with dementia. A family run home care provider, Cygnet Care strives to extend its family values to those it provides care for.

Staff at Cygnet Care recognise that everyone is an individual and respects their needs and interests while maintaining clients’ dignity and privacy. Services provided are wide-ranging and flexible to support individuals as best as possible. Clients may receive as much or as little support as they wish, ranging from help with shopping and laundry, to assistance with personal care or companionship visits, particularly during the winter months.

Respite and short-term care is available for those who have recently returned from hospital or whose carers are away for a short while. Cygnet Care also offers palliative care, provided by a team of dedicated and sensitive specialists who offer support to both clients and their families in collaboration with hospice and medical staff.

Recognising the importance of nutrition, all Cygnet carers hold food hygiene certificates and are trained in preparing wholesome and tasty meals to tempt even the poorest of appetites.

Cygnet Care aims to enable its clients to remain in their homes for as long as possible and will undertake almost anything to ensure this is possible.

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Care Provided by Cygnet Care (Devon) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cygnet Care (Devon) Ltd
  • Person in charge
  • Emily Whittaker (Registered Care Manager)

Cygnet Care (Devon) Ltd Reviews (67)

Total of 67, showing 1-20
9.9

Cygnet Care (Devon) Ltd has a Review Score of 9.9 (9.884) out of 10, based on 23 reviews in the last 2 years. Over all time Cygnet Care (Devon) Ltd has 67 reviews.

Overall Experience

  • 55
  • 12
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Date Published

67
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16
23
44

Review from D H (Client) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are very good - excellent, prompt. Will do jobs (unusual perhaps - if asked). Very polite and willing.

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Review from Michael S (Client) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with everything I can see.

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Review from R W (Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are helpful and friendly nothing is ever too much trouble.

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Review from Diana S (Daughter of Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Cygnet highly enough. This is a small company that operates flexibly, humanely, and with common sense, initiative, and excellent communication. The manager is dedicated, and hands-on, recruits and trains great carers and office staff, and is always up to date with everything relating
to my dad, therefore I can only assume this is the same for all her clients.
I cannot tell you what a sense of relief it has been to have Cygnet in my dad's life, we have been with them for years and Dad's health needs have varied greatly during that time. The carers recognise when something is wrong quicker than any stranger could even if they were a health professional. And when Dad goes into hospital and then the whole treatment and discharge rigmarole begins the Cygnet manager is in constant liaison with the hospital and myself making everything so much easier and more reassuring.
This company does fantastic work in a difficult underfunded sector.

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Review from P A (Wife of Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are extremely efficient friendly and supportive. Recently they have been wonderful as my husband become very ill. Bed bound and they stepped up. I can't thank them enough, he is recovering well thanks to them.

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Review from R G (Client) assisted by family/friend published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers treat me with respect, dignity, and patience.
Also respectful of wife, family, and the home.
Reassuring to know that the carer would arrive at the appointed time and be cheerful!

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Review from A A (Client) assisted by family/friend published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the service I receive. The carers are very kind and helpful.

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Review from Keith B (Son of Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally provide excellent care and deal with what can sometimes be a difficult client in a sensitive way. Management keeps me informed of all situations and when required offers good advice to resolve issues that may arise. Occasionally gets mixed up with rotas but sorted quickly.

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Review from Philippa K (Daughter of Client) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since setting up the care for my dad, which was done efficiently and easily, the care provided to him has been first class! The carers always arrive on time and my dad cannot speak more highly of them. This is all such a relief to me, living so far away. Thank you.

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Review from P U (Wife of Client) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would have liked to put excellent in all boxes but one member of the team is frequently below the high standard of the other carers.

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Review from C E (Client) assisted by family/friend published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service which makes every attempt to meet my needs.

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Review from A M (Client) assisted by family/friend published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service carers and management. They are kind, caring, very efficient, and nothing too much trouble and they listen should we have any concerns. It is nice to keep the same carers and not be swapped on a regular basis (which he had with a previous care company). And also any
phone conversation gets dealt with.

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Review from C B (Daughter of Client) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and helpful and take an interest in my Mum, getting to know her interests. They do what is needed and what is asked.

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Review from Russell E (Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional and caring team. Not to be faulted. I can trust all the team and feel very comfortable with them. Any changes to the rota are notified beforehand by telephone New careers are shadowed which works well.

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Review from Robert M (Son of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We selected Cygnet Care to meet my Mum's care needs commencing April 2024. This was the first time we had engaged a care agency and it was something of a minefield finding a company that was able to meet our specific needs and understood the difficulty of introducing a carer to assist Mum when she did
not perceive this was necessary. The manager was the exception. She listened carefully during our initial phone conversations and when she visited us at home to meet Mum, myself, and my wife. The proposed care plan was discussed and agreed upon, along with associated costs. A number of key practical things were also explained to us including the option for Cygnet Care to become first responders on our Emergency Alarm System and the need for a TEP.
The manager selected an excellent team member to provide the service and she has very quickly won the trust and confidence of Mum.
Everything related to the commencement of the service has gone much better than I could ever have anticipated.

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Review from Karen T (Daughter of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Cygnet Care have been truly invaluable in assisting my mother and I through many of the confusing situations that occur when a dementia diagnosis is made.
Daily visits from the carers, with their thoughtful companionship and assistance to my mother have allowed her to stay independently
in her own home. They've also been a great source of advice for myself. I would highly recommend them.

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Review from J B (Client) assisted by family/friend published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are well presented, they are friendly, kind and respectful. My personal care is respectful of my dignity and they follow care direction from the district nurses for the daily care of my legs, as they heal following injury.

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Review from N B (Son of Client) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.

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Review from Sylvia G (Client) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the Cygnet staff are excellent in the way they care for me. They are really friendly and also professional.

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Review from Alistair A (Son of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are delighted and consider ourselves very fortunate that Dad has the quality care that he gets from Cygnet Care. The carers are all really lovely and highly professional - the service is wonderful and Dad (who is a natural worrier) has come to trust and really appreciate them. The staff
are all very local and always willing to solve whatever problem comes up - I cannot recommend them highly enough!

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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Cygnet Care (Devon) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Cygnet Care (Devon) Ltd is calculated as follows: ( (124 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 138 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cygnet Care (Devon) Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Frequently Asked Questions about Cygnet Care (Devon) Ltd

What Type of Services does Cygnet Care (Devon) Ltd offer?

Cygnet Care (Devon) Ltd offers Home Care.

How many Carers does Cygnet Care (Devon) Ltd employ?

Cygnet Care (Devon) Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cygnet Care (Devon) Ltd to verify any information. View our terms and conditions. Cygnet Care (Devon) Ltd has an Enhanced Service – more info.