Cygnet Care (Devon) Ltd

East Ashridge, Westleigh, Bideford EX39 4PG
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Top 20 award
9.9 67 Reviews
  • Cygnet Care (Devon) Ltd, Bideford
Cygnet Care provides high quality community care for older people, disabled people, those who are terminally ill and those living with dementia. A family run home care provider, Cygnet Care strives to extend its family values to those it provides care for.

Staff at Cygnet Care recognise that everyone is an individual and respects their needs and interests while maintaining clients’ dignity and privacy. Services provided are wide-ranging and flexible to support individuals as best as possible. Clients may receive as much or as little support as they wish, ranging from help with shopping and laundry, to assistance with personal care or companionship visits, particularly during the winter months.

Respite and short-term care is available for those who have recently returned from hospital or whose carers are away for a short while. Cygnet Care also offers palliative care, provided by a team of dedicated and sensitive specialists who offer support to both clients and their families in collaboration with hospice and medical staff.

Recognising the importance of nutrition, all Cygnet carers hold food hygiene certificates and are trained in preparing wholesome and tasty meals to tempt even the poorest of appetites.

Cygnet Care aims to enable its clients to remain in their homes for as long as possible and will undertake almost anything to ensure this is possible.

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Care Provided by Cygnet Care (Devon) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cygnet Care (Devon) Ltd
  • Person in charge
  • Emily Whittaker (Registered Care Manager)

Cygnet Care (Devon) Ltd Reviews (67)

Total of 67, showing 21-40
9.9

Cygnet Care (Devon) Ltd has a Review Score of 9.9 (9.884) out of 10, based on 23 reviews in the last 2 years. Over all time Cygnet Care (Devon) Ltd has 67 reviews.

Overall Experience

  • 55
  • 12
  • 0
  • 0
  • 0

Date Published

67
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16
23
44

Review from C C (Daughter of Client) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers, all very helpful, nothing too much trouble, friendly and professional.

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Review from S W (Daughter of Client) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother by Cygnet Care (Devon) goes above and beyond. To my mum, the team are like family, they called on her when passing even out of their hours. She is treated with respect and love which at 91 years of age is appreciated and rare,

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Review from Harold R (Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely professional but friendly.

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Review from S W (Wife of Client) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial approach on 25/10/2021 to 19/01/2022 (admitted to hospital), we have been impressed by the efficiency of the management and the care, ability and friendliness of the carers.
When necessary, adjustments were made to the care plan to fit in with the user's needs.
The management reacts
promptly and contact is good.

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Review from S A (Daughter of Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cygnet Care carers are always kind and on time, a much needed and appreciated support for my mum and dad.

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Review from Rosemarie I (Client) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints, happy with everything.

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Review from M L (Client) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good at all times in every way. I could not have better.

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Review from Sylvia G (Client) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are excellent in every way.

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Review from L P (Daughter of Client) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Cygnet Care because of excellent reviews and for the past eighteen months we have not been disappointed. The service has been exemplary. All the team from carers to management have been great - professional, experienced, kind and friendly; and really supportive offering help and much needed
advice. The carers are unfailingly kind, cheerful and gentle with Mum, who has advanced Alzheimer's, and to my dad who is the primary carer. We know we can rely on their help and expertise which is a great comfort as I do not live nearby.

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Review from F T (Daughter of Client) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both Mum and I are very grateful to Cygnet Care for the excellent service they provide. All the carers are supportive, helpful, kind and caring. Nothing is too much trouble. They allow Mum to feel safe and cared for and keep her in her own home where she wants to be and, as her daughter, I have peace
of mind knowing they are there.

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Review from W P (Daughter of Client) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service has been brilliant. Good communications with office.
Service user extremely happy with service.

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Review from Roderick J (Husband of Client) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's experience is presently just two hours per week, sitting service. Use of a designated attendee has been good for continuity and for experiencing a range of emotional states. Occasional difficult times have been managed well, preserving a good and happy relationship with my wife.
The company
management has been excellent; flexible and keen to give a professional service with love and compassion to their clients.

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Review from Barbara K (Client) assisted by family/friend published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the continuity of staff as they get to know me and me them. They are efficient and caring.

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Review from Shirley P (Daughter of Client) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cygnet Care staff are always very supportive and professional. It is good that the same two carers visit my mum all the time. They treat her with respect and dignity.

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Review from Louie R (Client) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff always helpful and cheerful.

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Review from Thomas B (Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied.

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Review from C E (Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always received courtesy and value for money.

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Review from C D (Daughter of Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cygnet continues to provide reliable and high-quality care for our mother despite being short-staffed and dealing with COVID-19 additional restrictions. The team remain empathic towards our mother's needs and professional at all times. Thank you.

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Review from D C (Client) assisted by family/friend published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cygnet Care have provided an excellent service in their first year with me. All staff are friendly and helpful and I look forward to their visits during the week.

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Review from Norman C (Client) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the service and do not have any problems. I have met some of the now staff, and one lady has made some good choices.

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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Cygnet Care (Devon) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Cygnet Care (Devon) Ltd is calculated as follows: ( (124 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 138 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cygnet Care (Devon) Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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