Cygnet Care (Devon) Ltd

East Ashridge, Westleigh, Bideford EX39 4PG
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Top 20 award
9.9 67 Reviews
  • Cygnet Care (Devon) Ltd, Bideford
Cygnet Care provides high quality community care for older people, disabled people, those who are terminally ill and those living with dementia. A family run home care provider, Cygnet Care strives to extend its family values to those it provides care for.

Staff at Cygnet Care recognise that everyone is an individual and respects their needs and interests while maintaining clients’ dignity and privacy. Services provided are wide-ranging and flexible to support individuals as best as possible. Clients may receive as much or as little support as they wish, ranging from help with shopping and laundry, to assistance with personal care or companionship visits, particularly during the winter months.

Respite and short-term care is available for those who have recently returned from hospital or whose carers are away for a short while. Cygnet Care also offers palliative care, provided by a team of dedicated and sensitive specialists who offer support to both clients and their families in collaboration with hospice and medical staff.

Recognising the importance of nutrition, all Cygnet carers hold food hygiene certificates and are trained in preparing wholesome and tasty meals to tempt even the poorest of appetites.

Cygnet Care aims to enable its clients to remain in their homes for as long as possible and will undertake almost anything to ensure this is possible.

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Care Provided by Cygnet Care (Devon) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cygnet Care (Devon) Ltd
  • Person in charge
  • Emily Whittaker (Registered Care Manager)

Cygnet Care (Devon) Ltd Reviews (67)

Total of 67, showing 41-60
9.9

Cygnet Care (Devon) Ltd has a Review Score of 9.9 (9.884) out of 10, based on 23 reviews in the last 2 years. Over all time Cygnet Care (Devon) Ltd has 67 reviews.

Overall Experience

  • 55
  • 12
  • 0
  • 0
  • 0

Date Published

67
0
16
23
44

Review from Sue C (Daughter of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional service, very adaptable to changes in circumstances. Supportive and caring.

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Review from Marilyn B (Daughter of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly but carers need to be a bit firmer ie run a bath and say 'it's ready for you', rather than ask if she would like a bath. Also, I wish they could be a bit more considerate of electric costs (turning off the heater in the kitchen and closing the back door which is left open for the cat!).

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Review from S W (Daughter of Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cygnet Care are second to none. I am so pleased we found them. They have, for over two years, provided quality, respectful care to my parents in their own home.
They provide reactive management and quality care specific to my parents' needs.
They communicate decisions taken immediately back to myself
and my brother.
Highly professional company.

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Review from Joan D (Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff friendly and efficient. They have arrived on time and have always helped me with any task I have asked.

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Review from W R (Husband of Client) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care and assistance they give my wife excellent. I try to help the best I can.

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Review from M I (Client) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carers helpful and friendly, never refusing any request.

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Review from J B (Wife of Client) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is pleasant and helpful.
Providers always do their best to accommodate any unusual events.
The staff is 'the tops', endlessly patient and caring.

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Review from D C (Son of Client) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided for my mum.

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Review from G W (Client) assisted by family/friend published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of care. Very professional company.

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Review from J E (Wife of Client) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have no issues at all. Everyone goes above and beyond.

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Review from N B (Husband of Client) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After using the care for only 2 months, which has been very good, I find it hard to put any more comments.

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Review from J D (Client) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with the care I have received. The carers have been kind, helpful and punctual and cheerful.

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Review from Stuart H (Brother of Client) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff, give a lot of support and useful information. Try to cover unexpected unscheduled calls with minimum fuss. Would recommend Cygnet Care every time.

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Review from D C (Son of Client) assisted by family/friend published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of the care provided is first class.

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Review from Kirsten H (Daughter of Client) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough the whole service and care provided by Cygnet Care (Devon) and their carers. They are professional, kind, caring, organised, receptive, easy to talk with.


The carers are so good - friendly, bubbly, positive and genuinely care.


The office and management are also great,

organised, receptive/responsive to requests. Proactive. A great sense of support for me and Mum.

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Review from Patricia W (Friend of Client) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend needs low-level care at the moment. But his needs have been and continue to be met very professionally and satisfactory. The carers are always punctual. Management also keeps me informed of any changes that are unavoidable. I have every confidence that as my friends need change to a higher
level he will be well cared for by Cygnet care

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Review from R T (Client) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the carers.
Everyone at Cygnet Care is very helpful and friendly.

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Review from Barry F (Client) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are excellent.

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Review from J F (Client) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers usually punctual, efficient and pleasant.

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Review from S E (Son of Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care for father is very satisfactory it is keeping him in his own home gets a hot meal every day. Also sees people he gets the right medication every night.
Cygnet Care is very reliable always have time for a chat with my father. Any problems they contact me.

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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Cygnet Care (Devon) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Cygnet Care (Devon) Ltd is calculated as follows: ( (124 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 138 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cygnet Care (Devon) Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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