Cygnet Care (Devon) Ltd

East Ashridge, Westleigh, Bideford EX39 4PG
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Top 20 award
9.9 67 Reviews
  • Cygnet Care (Devon) Ltd, Bideford
Cygnet Care provides high quality community care for older people, disabled people, those who are terminally ill and those living with dementia. A family run home care provider, Cygnet Care strives to extend its family values to those it provides care for.

Staff at Cygnet Care recognise that everyone is an individual and respects their needs and interests while maintaining clients’ dignity and privacy. Services provided are wide-ranging and flexible to support individuals as best as possible. Clients may receive as much or as little support as they wish, ranging from help with shopping and laundry, to assistance with personal care or companionship visits, particularly during the winter months.

Respite and short-term care is available for those who have recently returned from hospital or whose carers are away for a short while. Cygnet Care also offers palliative care, provided by a team of dedicated and sensitive specialists who offer support to both clients and their families in collaboration with hospice and medical staff.

Recognising the importance of nutrition, all Cygnet carers hold food hygiene certificates and are trained in preparing wholesome and tasty meals to tempt even the poorest of appetites.

Cygnet Care aims to enable its clients to remain in their homes for as long as possible and will undertake almost anything to ensure this is possible.

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Care Provided by Cygnet Care (Devon) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cygnet Care (Devon) Ltd
  • Person in charge
  • Emily Whittaker (Registered Care Manager)

Cygnet Care (Devon) Ltd Reviews (67)

Total of 67, showing 61-67
9.9

Cygnet Care (Devon) Ltd has a Review Score of 9.9 (9.884) out of 10, based on 23 reviews in the last 2 years. Over all time Cygnet Care (Devon) Ltd has 67 reviews.

Overall Experience

  • 55
  • 12
  • 0
  • 0
  • 0

Date Published

67
0
16
23
44

Review from Rod M (Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent!!

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Review from W J H (Son of Client) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed care for a 96-year-old on holiday in Devon. Cygnet Care was our choice. They were professional and diligent in their work, very friendly and helpful. They arrived on time every time. We could not have asked for more, will use Cygnet Care again if in Devon again. Would recommend them for anyone
needing care in that area. 10/10.

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Review from K B (Daughter of Client) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cygnet Care (Devon) is a small care company with the most fantastic staff. They have supported and cared for my mother for over five years now and I would thoroughly recommend their service to any age or need required. The care agency works hard to provide flexibility and encourage independence with
the client, tailor making bespoke care plans to best suit the needs of the whole family. The care team who support my mum are the most amazing girls and I trust them and value their support and opinions whilst they help mum live out her life at home.

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Review from Sue B (Daughter-in-law of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Cygnet Care (Devon) Ltd has been wonderful. The professional team behind the scenes are understanding and always on hand to deal with emergencies and eventualities. My father in law likes all the carers and say they treat him with respect and dignity. The main positive is they
stick to a few individuals to ensure he is familiar with them. They have all got us out of a few really sticky moments, issues which we are eternally grateful.

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Review from Edna F (Wife of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care provided by Cygnet Care (Devon) Ltd for my husband. They provide excellent much-needed care for him.


The staff are always helpful and kind and attentive to all his needs which are many as his is peg fed and unable to walk at the moment due to having a stroke.

We are very grateful for this excellent service.

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Review from Dorothy B (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to write how kind and considerate I find my care help. She sees things that need doing without asking and her company is something I look forward to. I would be quite lonely without her visits.

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Review from Nigel R (Son of Client) published on 8 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I made a general enquiry to this company and the lady I spoke to was very helpful indeed. She seemed impartial and even though she could not help me directly, she gave me great advice which has allowed me to progress. I can thoroughly recommend her kind and caring approach, if this is an example of
the whole company then I will do my best to do more business with them in the future.


Care/support and staff I'd say is excellent. I don't know first hand about the rest but I can't submit this review without filling those in.


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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Cygnet Care (Devon) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Cygnet Care (Devon) Ltd is calculated as follows: ( (124 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 138 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cygnet Care (Devon) Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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