Daily Care Agency

High Banks, Athelington Road, Horham, Eye IP21 5EH
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9.9 11 Reviews
  • Daily Care Agency, Eye
Daily Care Agency ia an established domiciliary provider that is dependable, flexible and trustworthy and complies with recognised quality and current standards.

An experienced and dedicated team help each individual to live more independently within their own home and community, while safeguarding their well-being, choice and personal dignity.

The wishes and preferences of the client and the concerns of loved ones are incorporated into the practice, with needs regularly assessed for required updates.

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Care Provided by Daily Care Agency

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nicola Wyartt
  • Person in charge
  • Nikki Wyartt (Manager)

Funding & Fees Guide for Daily Care Agency

  • Prices

  • £28.50 - £32.00 per hour

Daily Care Agency Reviews (11)

9.9

Daily Care Agency has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Daily Care Agency has 11 reviews.

Overall Experience

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Date Published

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Review from Pam M (Wife of Client) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for home care for my husband, I looked at several agencies in the locality and this one was recommended. Having made contact, management moved things very quickly and we had a carer within a week. All carers showed exceptional compassion and dedication in dealing with my husband. After
65 years of marriage, this was extremely important to me and the family. My husband thought the world of all his carers who attended.

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Review from G E (Client) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended by a friend and have found the agency to be of a very high standard.

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Review from Kim S (Daughter of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff from Daily Care Agency go above and beyond - we love them! Our dad had previously been cared for by other home carers, and we were always worried about the care he was receiving. We never worry about his new team. The staff have gotten to know our dad and made him feel really comfortable with
them. He’s so happy now, and we couldn’t ask for more!

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Review from S H (Daughter of Client) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We always found The Daily Care Agency very helpful and considerate, many times going above and beyond what was asked of them, all of the staff had a very caring nature and found time to take an interest in all that was going on.

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Review from Brian S (Husband of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Daily Care are a very professional agency with a super team of cares that look after my wife with four visits a day. She looks forward to them coming as they are always cheerful and make my wife laugh and lift her spirits, but always professional. All the team do it because they care and I would always
recommend them to anybody else.

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Review from John W (Husband of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very many thanks to all two ladies that have looked after my wife perfectly over the past months. Above and beyond their caring was the attention to my coping with what became an intolerable situation. Their advice and concern for my well-being was invaluable, I would unreservedly recommend The Daily
Care Agency organisation.

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Review from A F (Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is excellent in what they do no fault to find whatsoever.
My review relates to all months of the year not just one. Good.

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Review from Beverley T (Wife of Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care from the carers is amazing thank you, they are genuinely lovely people who are looking after my husband so well I cannot fault them they are prompt kind and very reliable, I would not hesitate to recommend your agency if asked for advice on who to turn to for care.
Thank you again.

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Review from George F (Husband of Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I usually ignore making comments about service providers, but Daily Care Agency deserves some time to show my appreciation for the staff, and owner. They never seem to be clock watching and just carry on as usual doing what needs to be done, and always cheerful.
They are also asking how I am, with
my problems.
A good bunch, and local.

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Review from Janet W (Sister of Client) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for excellent daycare look no further than Daily Care Agency, the agency is run by the manager and she has a fantastic team of girls, they are very professional but they still have time to listen to what you are concerned about. They are caring for my 92-year-old brother and his 92-year-old
wife, they tend to my sister-in-law four times a day and my brother has them twice a day.
They are always very cheerful and they really lift your spirits, my sister-in-law loves to sing and bless them they join in with her if they know the songs. I am staying with them for extra support and they always ask me if I’m ok, is there anything they can help me with, I’m 76 years old and not in the best of health and it’s so reassuring to know they have your back.
A small company but they have the biggest heart. They do generally care.

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Review from Barbara E (Daughter of Client) published on 6 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Daily Care are a first rate, professional and caring team, and I would strongly recommend them. Daily Care provided home-based care for my Dad, who was incapacitated after a stroke, and my Mum, who was poorly with heart disease, for two and a half years until my Mum passed away and my Dad moved into
residential care in October 2015. Throughout this period the Daily Care team came to the house four times a day, or sometimes more, and provided a wide range of services to my Dad, including moving him four times daily between bed and day chair and taking care of all his personal needs, and to my Mum, including help with morning tasks (getting up, showering and dressing) and food preparation.
Throughout this period we had a small team of carers who became extremely close to my parents, providing a highly professional service with a real personal warm touch. My Dad in particular was delighted to see the care team arrive, and they were always ready with some good conversation (and often laughter) to cheer him along. The carers were very quick in their work, and managed the arrangements brilliantly. The manager was a real help to us in finding out and arranging a lot of important details, such as how to secure regular deliveries of sanitary products, and how to manage prescriptions and drug deliveries.
During this time, despite being entirely incapable of moving himself, and confined to his bed and his chair, my Dad never suffered from any bed sores or similar discomforts, and minor issues (sore skin or itchiness) were immediately addressed and rectified. We were also amazed and delighted that he never experienced any chest infections or similar, despite having COPD and being in a vulnerable situation. I believe this is in part a compliment to the Daily Care team and their very high attention to details and professional approach.
I strongly recommend the team to anyone looking for a warm, caring, professional and highly competent care service.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Daily Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Daily Care Agency is calculated as follows: ( (52 Excellents x 5) + (1 Goods x 4) ) ÷ 53 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Daily Care Agency is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Daily Care Agency

What Type of Services does Daily Care Agency offer?

Daily Care Agency offers Home Care.

How many Carers does Daily Care Agency employ?

Daily Care Agency employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Daily Care Agency to verify any information. View our terms and conditions. Daily Care Agency has an Enhanced Service – more info.