Danum Homecare Ltd

Unit 14 First Floor, Ebor Court , Malton Way,, Redhouse Interchange, Doncaster DN6 7FE
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9.7 18 Reviews
  • Danum Homecare Ltd, Doncaster
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Care Provided by Danum Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Danum Homecare Ltd
  • Person in charge
  • Lynsey Greaves (Registered Manager)
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Danum Homecare Ltd Reviews (18)

9.7

Danum Homecare Ltd has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Danum Homecare Ltd has 18 reviews.

Overall Experience

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Date Published

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Review from J L (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is the 5th company we have employed to care for our mum. They have been a vast improvement on others and we are so pleased with the service they provide. They genuinely care for our mums wellbeing, notifying us of any issues, spending time with her to ensure all her requirements are met.
They are very friendly and create an environment where mum can laugh and joke, she looks forward to their visits. The level of cleanliness has ensured mum hasn't had any infections over the last 5 months which was unheard of, previously enduring infections every 2 weeks. This service fills us with confidence to keep mum where she wants to be and enjoy their service and company.

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Review from K L (Son of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives 4 visits a day from Danum Home Care, without which she would not be able to live on her own and in her own home. Apart from general age-related health issues, mum has kidney failure and is dialyzed 3 times per week. Danum has facilitated this need with relative ease, ensuring that she is
always ready to be picked up on time and the aftercare she needs when she comes home. During the time that Danum has been visiting, several emergencies have been dealt with most professionally and communicated to the family. Not unlike many care providers, the client develops a bond with care support staff which in time turns into friendship, trustworthiness and improvement in quality of life. Long-term serving staff have successfully achieved this and are not only commended but highly recommended. Finally, living overseas, I feel very much at ease that my mother is cared for by such an excellent and caring company and dedicated team.

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Review from Rebecca B (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Danum Home Care has been coming every morning since November 2023 to help my Mum with showering, dressing, and breakfast. The morning care has helped reduce the physical and mental stress of living alone and she is coping a lot better, properly set up for the day and she values and enjoys the morning
visit from a certain member of staff in particular and other colleagues. It is such a relief knowing that there is a daily visit from the team who are so professional, capable, and caring when we are not able to be there ourselves to provide the daily support needed. We would highly recommend Danum Home Care to anyone who needs support for an elderly or unwell family member.

Reply from Paula Green, Recruitment at Danum Homecare Ltd

Thank you so much for your wonderful review. We appreciate that your Mum is happy with our care.


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Review from Wendy H (Daughter-in-law of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a few emergencies over the last few months and the carers have been professional and have dealt with the issue to a high standard. If I have any concerns, they are always more than ready to listen. Well done ladies.

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Review from Gail C (Daughter of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and recently deteriorated rapidly. Danum Homecare stepped up the care package immediately to provide extra support, offered reassurance and support to me when ever I asked. Not only have they provided care and support to Mum, but also very supportive to me too. Mum has been cared
for with so much kindness and genuine care, it has been heartwarming to see. I know Mum is in really caring and loving hands. The carers go over and above their duties every single day. Thank you to all the staff who have been there for Mum and the family over the year.

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Review from M C (Wife of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Danum Homecare Ltd have been looking after my husband for a number of weeks now. They are a breath of fresh air. Every single one of their staff are extremely caring, reliable and professional in every way, all going above and beyond the care required. Nothing is too much trouble to any of their staff.
My
husband and I are both extremely pleased and content with his care which is a great comfort to me especially whilst I’m at work. We would both highly recommend Danum Care to anyone. They are caring, professional and reliable and can adapt to people with all types illnesses and situations. All their staff are trained to a high standard and they all treat us with the highest care and respect.

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Review from Sharron R (Daughter of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset: initial phone calls/meetings, I got the feeling that Danum really care about their customers and the families involved. We recently swapped care providers to Danum based on excellent feedback, as the level of social interaction was not evident with the previous company. There is no
comparison between the two companies. The team of carers are sensitive to Mum's needs as a person with moderate dementia and being hard of hearing. They will not rush her or leave when the allocated time is up if Mum's needs have not been fully met. I personally appreciate the personable skills of the carers and the genuine care they have for Mum, this is something that cannot be trained, it comes naturally or not! As a family we cannot thank Danum enough for what they do, the additional support they provide and continue to give to Mum ensures peace of mind. The lines of communication are open and any queries are promptly and professionally dealt with. Thank you Registered Manager and the team.

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Review from Janine H (Daughter of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's carers really go above and beyond with her care. Ultimately professional but they feel like family members to us as they care for her with such kindness and understanding. The communication with myself is excellent and I really do feel less anxious knowing that they are going to her house every
day. Mum is able to remain in her own home at the moment thanks to the support that they are giving her and I know that this was always my mum's wish. Mum has dementia and I see how quickly her skills are deteriorating, but her dignity is never compromised and nothing ever seems too much for the carers. If ever I do need to ask anything the company respond very quickly. I could not wish for better for my mum.

Reply from Paula Green, MRS at Danum Homecare Ltd

Thank you so much for taking the time to write a review. We are so pleased you and your mum are happy with the level of care and support from our staff.


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Review from Colleen W (Niece of Client) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Aunty received is excellent and she loves and appreciates all the attention and care received from the girls. Whenever possible, they sit and chat, ensuring she has completed each day if any of the family members cannot visit.

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Review from Liz W (Friend of Client) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend age 96 years had been a service user for over 2 years. During February, my friend started to deteriorate. Her wishes were to remain in her own home. This was only made possible with the help of the carers of Danum and senior care agreeing to put in night shifts.
This enabled me to be able
to support my friend and give her, her final wish. I cannot thank Danum enough for their care and support.

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Review from Pamela P (Wife of Client) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely happy with the carers that come in and attended to my husband. If any problems have occurred office staff have always been there to help and sort any issues. Me and my husband are happy with this care company.

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Review from Angie S (Daughter-in-law of Client) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone at Danum that looked after my father in law over the last eight months. The care and support you all gave to him and myself made such a difference to us both especially him. I would also like to thank the two carers that helped on the day he was sent to the hospital, who
both dealt with the situation and helped me as I was panicking. Their level of support and care was really appreciated.

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Review from B W (Client) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with all of the service.

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Review from G H (Husband of Client) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all carers.

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Review from Valerie H (Daughter of Client) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to highly praise and thank the carer on duty at my mum's last Monday 5th August lunchtime call. Mum was presenting with symptoms of sickness, dizziness and not able to stand unaided almost fainting. The carer dealt with the situation quickly and sent for an ambulance which arrived within
15/20 mins. She stayed with me the whole time to help reassure mum and help with toiletry needs. She had an excellent manner with mum and tried to keep her chatting so didn't fall into unconsciousness. I am so grateful she was there in this difficult situation.
Mum is now on the mend and stable in her environment.
Thank you so much.

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Review from Jean F (Client) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. I have got a good lady who cleans for me and shops for me.

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Review from Mark T (Client) assisted by family/friend published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Danum Homecare Ltd has been so amazing from the start. All my carers are really lovely and I feel my recovery is improving every day because of them. The management team are very approachable and speak with me regularly.

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Review from Christine H (Daughter of Client) published on 20 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my Dad was always excellent - nothing was ever too much trouble for his carers as they provided excellent support to my Dad and us as a family. Any concerns or questions I had were always dealt with efficiently and I was always able to contact someone from the agency.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Danum Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Danum Homecare Ltd is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Danum Homecare Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Danum Homecare Ltd

What Type of Services does Danum Homecare Ltd offer?

Danum Homecare Ltd offers Home Care.

How many Carers does Danum Homecare Ltd employ?

Danum Homecare Ltd employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Danum Homecare Ltd to verify any information. View our terms and conditions. Danum Homecare Ltd has a Basic Service – more info.