Dolphin Care (IOW) Ltd Reviews (5)
Dolphin Care (IOW) Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Dolphin Care (IOW) Ltd has 5 reviews.
Review from J W (Daughter of Client) published on 16 March 2025
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Overall Experience
5.0 out of 5
Our communication started during lock down. My parents at the time were being supported by family on the Island. Unfortunately my family both had COVID and could not look after my Parents. I was desperate being 8 hours drive away. I rang dozens of care
It was not till a couple of years later that I needed to ask Dolphin for daily regular care. They have been amazing. They ensure that the client and the family are kept very up to date. They do all they can to support any extra requirements with care hours. They listen are kind and caring, and they always bring a smile.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Angela C (Daughter of Client) published on 29 July 2024
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Overall Experience
5.0 out of 5
By being a small team you are guaranteed that the same people
They are happy to support and act as an advocate for other services ensuring that the correct equipment lifting aids and anything else is obtained.
I cannot fault the team or the service they provide.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Andy W (Husband of Client) published on 29 July 2024
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Z W (Daughter of Client) published on 8 July 2024
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ruth H (Wife of Client) published on 15 June 2017
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.3 (9.250) out of 10 for Dolphin Care (IOW) Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Dolphin Care (IOW) Ltd is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Dolphin Care (IOW) Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
