DomCare

165 Buryfield Road, Solihull B91 2BB
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8.0 10 Reviews
  • DomCare, Solihull
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Care Provided by DomCare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment

Good to Know

  • Owner
  • Jaswir Puaar & Pritpal Puaar
  • Person in charge
  • Pritpal Puaar (Manager)
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DomCare Reviews (10)

8.0

DomCare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time DomCare has 10 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 1
  • 2

Date Published

10
0
1
1
9

Review from Jenny D (Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a long stay in hospital after a spinal injury leaving me unable to walk or stand and being totally incontinent I have been using your carers for the last 3 months after previous disappointing ones. I have received brilliant care from them all, but I must mention my two carers who are outstanding,
and go that extra mile to make sure I’m well looked after!

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Review from C B (Sister of Client) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend DomCare without hesitation, for the high standards of care given to my late brother over the years. His team of carers were kindness itself, treating him with both patience and respect.
Everyone from Management to the telephone advisors contributed in providing the very best care,
especially in times of crisis.

Reply from Indy Puaar, Manager at DomCare

Thank you so much for your positive feedback!
It makes us incredibly happy to know that our carers and management team were able to help your late brother. We strive to provide the best possible experience for our service users. Please don't hesitate to reach out; we're always here.


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Review from Maria Z (Daughter of Client) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mom has used this agency for nearly a year now and they have treated her so so poorly! The manager does not take complaints seriously as I have contacted him numerous times complaining about the carers, instead, he puts the blame on my mom! Two carers, in particular, have been abusive towards my
mom, snatching and making rude comments towards her and when we complained we did not receive any apology from them. The carers never turn up on time they are always either too early or far too late. Once a week they completely missed my moms call and make lame excuses as to why the carers couldn't make it. They have now started to lie about making phone calls to my house and arguing that we miss the carers doorbell when this is not true at all. We have complained to CQC about them. My mom is finally changing care agency in hopes that the next one will not be as rude and abusive. The managers at DomCare are the rudest people me and my family have come across. Highly do not recommend.

Reply from Jaz Puaar, Care Manager at DomCare

We take any areas of dissatisfaction seriously and try to address any issues jointly with the service user and their family. However, it became apparent, in this case, that there were multiple reports of abuse towards our care workers. The service user treated young carers very differently to the extent that she was shouting and hitting at the young carers. We agreed to take two young but experienced carers off her calls. Even her husband used to say to the service user to allow care workers to do her care. We brought these issues to the attention of her daughter and social services. Our carers were turned away when they went a few minutes early. service user call times were changed a number of times from 8.30 am to 10.30 am. And frequently the daughter would phone in as late as 11.30 pm to cancel the morning calls. Unfortunately, because of the disruption, this caused to other service users and the lack of cooperation from the service user and her daughter we had to, as a last resort, give our notice to finish the care package.


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Review from Debbie L (Daughter of Client) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care from DomCare since May. The carers are kind, professional and understand the needs of my mom. They take time to chat and find out how Mom is that day. They are also very aware of Moms medication, and if there is a problem, they call me without delay. Also, if they
feel Mom isn't well, they have acted quickly. The ladies are always well presented and always wear the now mandatory PPE. Because Mom tends to have the same ladies daily, they have built up a very good relationship. DomCare has been very reliable despite the difficulties faced this year, and have been a great support to me and my mom this year. Thanks so much.

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Review from Laurence H (Son of Client) published on 24 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who is 97, has been cared for by DomCare for about 6 months now. Care has been excellent throughout. They always arrive with a smile and really cheer up my father. They have my contact number as well as my 2 brothers for any issues.
My only constructive criticism is that I cannot at times
understand the writing in the sign-in, tie-up book.
I would definitely recommend DomCare.

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Review from Lee W (Son of Client) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

DomCare are really helpful and caring from the manager right through to the ladies that care for my mom.
The care ladies and the other ladies have been really kind and caring which is what we need as moms end of life care. I can only speak really highly of DomCare.

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Review from Susan M (Daughter of Client) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was discharged home at the end of October 2020 after three months of hospitalisation and rehab care; she had an intensive package of care from DomCare with two carers visiting four times a day. As far as was possible, it was organised that Mum became familiar with the same carers coming at
the same time of day so that she began to know their faces and personalities (which was difficult, when everyone has to wear a mask for Covid).
I left a checklist for the carers of what was expected at each visit, which they said was really useful. Very occasionally something was overlooked but for the vast majority of times, everything was covered that was required. Naturally, carers have different personalities and approaches, however, I do know that Mum was happy with the level and standard of care that she was receiving. For the most part, the carers were of a cheerful disposition and worked efficiently. Visit logbook was completed, although writing not always legible.

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Review from Elaine (Daughter of Client) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Avoid the company.
They do not put the client first would not recommend it to anybody. The carer we had was negligent lazy and dangerous. Carers don't turn up when they are supposed to. My mother didn't have a shower for a week. The carer said she didn't have any time. Gave mother chips for a week.
Putting
a complaint into CQC about the care company.

Reply from Jaz Puaar, Care Manager at DomCare

Dear Elaine
Thank you for taking the time to give feedback. I am sorry to read your negative comments. We always endeavour to put our client at the heart of all we do. We tailor each clients care plan to their own needs and abilities which are discussed at the initial assessment and reviewed regularly. The carers have to follow our client's wishes and preferences and respect their right of choice.
I acknowledge there was an issue with one carer who was regularly visiting your relative. This was resolved and yourself and your relative were happy with the carers visiting.
Due to your relative's main carer going off at short notice, having to isolate due to Covid-19 we did have some rota changes and we kept you updated with regards to this. Despite this, care workers still attended every care visit within the contractual times where care workers usually spent more than the allocated time for the morning visit.
Many thanks


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Review from Michelle M (Daughter of Client) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

WOW WOW WOW, five star plus care for my mother. The team of 10-ladies were always on time, never missed even with the current pandemic and gave the most dignified respectful care to my dying mother, who sadly passed recently. Thank you so much to the team of ladies who made my mothers passage peaceful
with the most wonderful care.
Thank you for all your care for my mother.
Kind regards, love from the family.

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Review from John (Son of Client) published on 24 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This agency "cared" for my mother at home. Visits rarely stretched beyond 10 minutes over a 12 month period (I witnessed this by being present at my mother's house without them knowing). Conversation with her was virtually none existent and at times didn't even include a "hello" or "goodbye". Although
some of the carers were very polite and helpful, a couple of "bad apples" destroyed any trust I had with the agency.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for DomCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for DomCare is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for DomCare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about DomCare

What Type of Services does DomCare offer?

DomCare offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact DomCare to verify any information. View our terms and conditions. DomCare has a Basic Service – more info.