Aster Care Ltd

591 London Road, Portsmouth PO2 9SD
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9.9 13 Reviews
  • Aster Care Ltd, Portsmouth
Aster Care Ltd provides a viable alternative to nursing home care for those with a long-term condition requiring one-to-one care for longer periods of time including day or overnight support, up to 24 hours per day.

Staff can support individuals with more complex types of dementia such as frontotemporal dementia (FTD), Lewy Body dementia (LBD/DLB), as well as Alzheimer's. Staff specifically support those who require constant supervision or are protected under a Community Deprivation of Liberty Safeguards (DoLS) Order.

In addition, staff are trained in delegated clinical skills and can undertake nursing tasks alongside personal care such as managing complex medication regimes, PEG feeds, tracheostomy care and suctioning. All care is person-centred and tailored to individual needs following a free Needs Assessment consultation.

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Care Provided by Aster Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Aster Care Ltd
  • Person in charge
  • Pam Butler (Operations Director)

Funding & Fees Guide for Aster Care Ltd

  • Prices

  • £24.40 per hour for personal care
    £20.08 companionship services.

  • Our rates are aligned to Portsmouth City Council.
    We do not charge extra for private clients.
    We charge extra for Bank Holidays.

Aster Care Ltd Reviews (13)

9.9

Aster Care Ltd has a Review Score of 9.9 (9.902) out of 10, based on 10 reviews in the last 2 years. Over all time Aster Care Ltd has 13 reviews.

Overall Experience

  • 10
  • 3
  • 0
  • 0
  • 0

Date Published

13
2
4
10
3

Review from J W (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been attended by sitters since July 2024. The attention received has been completely satisfactory from the three ladies who have attended. As the daughter of the client, I can not express enough thanks for the assistance received from management and other members of staff. The company is
always approachable and very helpful in all situations. The entire family would like to thank Aster Care for the extreme kindness shown.

Reply from Pam Butler, Operations Director at Aster Care Ltd

Thank you Janet. We are so pleased that you found our staff to be very kind and helpful. It has been a pleasure to have supported you both.


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Review from Susan H (Daughter of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have benefited from the service from Aster Care for a few months now and have found them to be extremely friendly and helpful, also they have gone above and beyond to find the right match of carer for my mum as she has some little difficulties communicating. It's been a great experience so far.

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Review from A M (Daughter of Client) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only been with Aster Care for about 6 weeks. We have found them very good so far, my mum likes all of the sitters that come to look after her. They talk to her and keep her amused which is good for her mental health.

Reply from Pam Butler, Operations Director at Aster Care Ltd

We are so pleased to hear that Mum enjoys the company of the staff who sit with Mum, and that you can have some respite knowing she is in trusted hands.


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Review from Patricia S (Wife of Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The complete service was very good. I was contacted before the sitting date and again afterwards. The carer was lovely, very polite, friendly and respectful. My husband was very happy when I got back home.
Thank you.

Reply from Pam Butler, Operations Director at Aster Care Ltd

This is lovely to hear and we are pleased you enjoyed using our service and wonderful staff team!


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Review from E M (Wife of Client) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very happy with the carer you sent us. He was very kind, very willing and very helpful. I felt very happy leaving my husband in his care.

Reply from Pam Butler, Operations Director at Aster Care Ltd

Thank you! That is pleasing to know you were very happy with the care worker, and also able to relax and enjoy your break. Your feedback is valuable to us and others considering this companionship service.


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Review from E R (Client) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a service user with Aster for nine years, his condition was complex but was looked after so well and treated him with utmost respect right up until his death in 2022. I found myself needing care, there was only one company for me. I was so lucky to get my wish, all my carries look after
and treat me so well. They also go above and beyond the call of duty, the management are so kind and friendly and also keep me updated on any changes. 10 out of 10 from me.

Reply from Pam Butler, Operations Director at Aster Care Ltd

Thank you for your kind words and trust in our service. I am very pleased to hear that you find both your care team, and the office team friendly and approachable, which is very important to us. We will pass on your positive feedback!


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Review from C S (Daughter of Client) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since having sitting experience, it's been brilliant; been able to leave Mum in care knowing she is safe, looked after and happy. All the staff are caring and any problems, just a phone call away any time of day. Thank you so much, very happy.

Reply from Pam Butler, Operations Director at Aster Care Ltd

We are very pleased that you have had an ongoing positive experience with our sitting service. It is important to us that you can speak to the office team at any time and get an appropriate response, and the care staff are making a difference to both you and Mum.


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Review from L T (Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aster are a lovely company to work with. I have been using them for the last 6 months to provide me with waking night support as I use a ventilator overnight and need assistance with all aspects of getting up and ready for the day.
All of the staff that I've met from Aster have been very friendly
and really care about what they do which makes a huge difference. They're always very approachable and communication is great.
I'm very happy with the support I'm receiving from Aster and would definitely recommend the company to others.

Reply from Pam Butler, Operations Director at Aster Care Ltd

Thank you so much for your lovely comments! We are pleased that you are happy and feel you can trust the staff and the company to respond effectively.


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Review from S V (Client) assisted by family/friend published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very attentive and friendly person. Showed interest in many subjects and was not demanding. Would be happy to see her again.

Reply from Pam Butler, Operations Director at Aster Care Ltd

Thank you so much for taking the time to write this review about our Sitting Service. The care worker very much enjoyed your company too! Your kind review will help others in finding the most appropriate care provider for their needs.


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Review from Keith G (Husband of Client) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aster Care supported my wife for just over a year. My wife had dementia, epilepsy and leukaemia. Aster Care provided car and support twice a week with waking nights. This enabled me to catch up on some much-needed rest and sleep. I can't thank Aster Care and their staff enough, they helped me to keep
my wife at home so that I could still care for her. All the carers were kind and caring, nothing was too much trouble. Although the carers were here to care for my wife they supported me too. The office team are professional and supportive, they make sure the carers were matched to my wife's needs, they always managed to arrange extra care if I needed it. I would highly recommend Aster Care to anyone looking for care and support for their loved ones. Thank you.

Reply from Pam Butler, Operations Director at Aster Care Ltd

Thank you. We are so pleased to hear you were completely satisfied with our staff, both carers and the office team. Your feedback is greatly appreciated.


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Review from I R (Client) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Aster Care, for 8 years now, I went from no care to 24hr care after spending 6 months in hospital, I did not know what to expect, this was all very new to me and of course my wife, it has always been just us 2. I first met Aster Care in hospital to view my care plan and to meet me and
my wife, telling us what they do, as I was complex care, all went very well, then I was introduced to some of the carers who were going to look after me 24/7, then they all had to be trained for my needs, which went really well, my first reaction was now you have practiced who is going to be the first one to do it on me, as it’s completely different from training on a model, which they all did, I am glad I have done this because I had to be confident in them because my life was in their hands. First night home after 6 months in hospital very nervous, but it could not have gone any better, one of my wishes was for all my carers to be like one big family, which is how it’s turned out.

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Review from P T (Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend recommended Aster Care to me when I was becoming anxious about care for me after I was discharged from hospital following a serious operation. I was impressed from the very start when senior managers visited me at home to assess my needs. They were very thorough and understanding and showed
great flexibility in fitting their programme to my constantly changing timetable (my operation was postponed twice and I was in hospital longer than expected). I required overnight waking care in case I had any emergency at home when I was usually on my own. I spoke to them at some length each day and was happy to entrust myself to them. In the event, I did not have to use their service except for a cup of tea before they left at 07.30 but the reassurance they provided was sufficient. This is why I rate them highly for value for money.

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Review from Sue L (Wife of Client) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After spending 6 months in the hospital, it was decided by the NHS that my husband should be placed in a nursing home, which I disagreed with. After a couple of meetings at the hospital, I was introduced to Aster Care, with a view of them taking over my husband's care at home. I was supported very well
by Aster Care's management a team and achieved my goal of my husband coming home. There have been good and bad days since he has been home, but the staff cope with his complex demands very professionally. I was unaware that there were care providers that provide 24/7 care but I am so glad that I was eventually told about Aster Care and have never looked back with the care and support we both receive from the team we have working with us.

Reply from Pam Butler at Aster Care Ltd

Thank you for this excellent feedback which will inform other potential customers of this viable alternative to nursing home care.


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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Aster Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Aster Care Ltd is calculated as follows: ( (46 Excellents x 5) + (5 Goods x 4) ) ÷ 51 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aster Care Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Pam

Pam Butler

Job Title: Operations Director & Registered Manager

Joined: 2011

Pam has multi-hat responsibilities to run the business and oversee the operational systems and processes. This also includes compliance, quality assurance, complaints and safeguarding, as well as marketing, business development, recruitment & training. In addition, Pam is directly involved with staff and service users, using her nursing background to undertake all complex needs assessments, translating them into simple, clear care plans for staff to deliver personalised and effective care.


Pam is a retired RGN, holds NVQ 5 in Operational Management, a Diploma in Health & Social Care, a Further and Adult Teachers Certificate, Level 3 Human Resource Support, L2 Assessors Award.


Carey

Carey Stevens

Job Title: Deputy Manager

Joined: 2013

Carey has worked for Aster Care since 2013 and is a prime example of how staff can join Aster Care and progress in their career. She began as a Healthcare Support Worker and then became Care Coordinator in 2018. Proving herself to be reliable, hardworking and likeable, Carey was promoted to Deputy Care Manager in March 2023.


She will oversee the day-to-day running of the service, assist with the training of staff, and support the Registered Manager with the governance needs of the organisation. Carey holds an NVQ 2 in Health & Social Care, is a qualified Moving & Handling Trainer, and holds a Train the Train certificate to support staff in managing PEG feeding & medication administration and observational visits.


Jade

Jade McCloud

Job Title: Care Coordinator

Joined: 2021

Jade joined Aster Care in 2021 and was quickly promoted to Senior Care Worker due to her calm professionalism – not just in her daily work, but in managing the out-of-hours service where she ensured the service continued to run smoothly. Jade has worked in the care sector for 14 years, both in domiciliary care and supported living, also working with people who have learning difficulties with complex care needs. Jade will be responsible for the allocation of the care visits (staff rotas) in advance, and assist in the day-to-day covering of sickness/absence. She will manage the online training system, and assist with staff and service user documentation to ensure compliance.


Frequently Asked Questions about Aster Care Ltd

What Type of Services does Aster Care Ltd offer?

Aster Care Ltd offers Home Care.

How many Carers does Aster Care Ltd employ?

Aster Care Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aster Care Ltd to verify any information. View our terms and conditions. Aster Care Ltd has an Enhanced Service – more info.