£24.40 per hour for personal care
£20.08 companionship services.
Our rates are aligned to Portsmouth City Council.
We do not charge extra for private clients.
We charge extra for Bank Holidays.
Aster Care Ltd has a Review Score of 9.9 (9.902) out of 10, based on 10 reviews in the last 2 years. Over all time Aster Care Ltd has 13 reviews.
Review from J W (Daughter of Client) published on 7 February 2025
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Reply from Pam Butler, Operations Director at Aster Care Ltd
Thank you Janet. We are so pleased that you found our staff to be very kind and helpful. It has been a pleasure to have supported you both.
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Treated with Dignity
Value for Money
Review from Susan H (Daughter of Client) published on 4 February 2025
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Treated with Dignity
Value for Money
Review from A M (Daughter of Client) published on 30 July 2024
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Reply from Pam Butler, Operations Director at Aster Care Ltd
We are so pleased to hear that Mum enjoys the company of the staff who sit with Mum, and that you can have some respite knowing she is in trusted hands.
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Treated with Dignity
Value for Money
Review from Patricia S (Wife of Client) published on 28 May 2024
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Reply from Pam Butler, Operations Director at Aster Care Ltd
This is lovely to hear and we are pleased you enjoyed using our service and wonderful staff team!
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Review from E M (Wife of Client) published on 3 April 2024
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Reply from Pam Butler, Operations Director at Aster Care Ltd
Thank you! That is pleasing to know you were very happy with the care worker, and also able to relax and enjoy your break. Your feedback is valuable to us and others considering this companionship service.
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Review from E R (Client) published on 11 March 2024
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Reply from Pam Butler, Operations Director at Aster Care Ltd
Thank you for your kind words and trust in our service. I am very pleased to hear that you find both your care team, and the office team friendly and approachable, which is very important to us. We will pass on your positive feedback!
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Review from C S (Daughter of Client) published on 5 March 2024
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Reply from Pam Butler, Operations Director at Aster Care Ltd
We are very pleased that you have had an ongoing positive experience with our sitting service. It is important to us that you can speak to the office team at any time and get an appropriate response, and the care staff are making a difference to both you and Mum.
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Review from L T (Client) published on 29 February 2024
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Reply from Pam Butler, Operations Director at Aster Care Ltd
Thank you so much for your lovely comments! We are pleased that you are happy and feel you can trust the staff and the company to respond effectively.
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Treated with Dignity
Value for Money
Review from S V (Client) assisted by family/friend published on 30 November 2023
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Reply from Pam Butler, Operations Director at Aster Care Ltd
Thank you so much for taking the time to write this review about our Sitting Service. The care worker very much enjoyed your company too! Your kind review will help others in finding the most appropriate care provider for their needs.
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Treated with Dignity
Value for Money
Review from Keith G (Husband of Client) published on 4 July 2023
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Reply from Pam Butler, Operations Director at Aster Care Ltd
Thank you. We are so pleased to hear you were completely satisfied with our staff, both carers and the office team. Your feedback is greatly appreciated.
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Care / Support
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Treated with Dignity
Value for Money
Review from I R (Client) published on 25 November 2021
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Staff
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Treated with Dignity
Value for Money
Review from P T (Client) published on 16 May 2019
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Staff
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Treated with Dignity
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Review from Sue L (Wife of Client) published on 15 March 2019
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Reply from Pam Butler at Aster Care Ltd
Thank you for this excellent feedback which will inform other potential customers of this viable alternative to nursing home care.
Staff
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Treated with Dignity
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The Review Score of 9.9 (9.902) out of 10 for Aster Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.902 for Aster Care Ltd is calculated as follows: ( (46 Excellents x 5) + (5 Goods x 4) ) ÷ 51 Ratings = 4.902
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Aster Care Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Dec 2019
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Job Title: Operations Director & Registered Manager
Joined: 2011
Pam has multi-hat responsibilities to run the business and oversee the operational systems and processes. This also includes compliance, quality assurance, complaints and safeguarding, as well as marketing, business development, recruitment & training. In addition, Pam is directly involved with staff and service users, using her nursing background to undertake all complex needs assessments, translating them into simple, clear care plans for staff to deliver personalised and effective care.
Pam is a retired RGN, holds NVQ 5 in Operational Management, a Diploma in Health & Social Care, a Further and Adult Teachers Certificate, Level 3 Human Resource Support, L2 Assessors Award.
Job Title: Deputy Manager
Joined: 2013
Carey has worked for Aster Care since 2013 and is a prime example of how staff can join Aster Care and progress in their career. She began as a Healthcare Support Worker and then became Care Coordinator in 2018. Proving herself to be reliable, hardworking and likeable, Carey was promoted to Deputy Care Manager in March 2023.
She will oversee the day-to-day running of the service, assist with the training of staff, and support the Registered Manager with the governance needs of the organisation. Carey holds an NVQ 2 in Health & Social Care, is a qualified Moving & Handling Trainer, and holds a Train the Train certificate to support staff in managing PEG feeding & medication administration and observational visits.
Job Title: Care Coordinator
Joined: 2021
Jade joined Aster Care in 2021 and was quickly promoted to Senior Care Worker due to her calm professionalism – not just in her daily work, but in managing the out-of-hours service where she ensured the service continued to run smoothly. Jade has worked in the care sector for 14 years, both in domiciliary care and supported living, also working with people who have learning difficulties with complex care needs. Jade will be responsible for the allocation of the care visits (staff rotas) in advance, and assist in the day-to-day covering of sickness/absence. She will manage the online training system, and assist with staff and service user documentation to ensure compliance.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aster Care Ltd to verify any information. View our terms and conditions. Aster Care Ltd has an Enhanced Service – more info.