Dove Home Care & Live In Care

Unit 4, Olton Bridge, 245 Warwick Road, Olton, Solihull B92 7AH
Submit a Review
8.0 17 Reviews
  • Dove Home Care & Live In Care, Solihull
Dove Home Care provides personal care for mainly elderly clients although services can and are provided for all adults with long-term illness, physical and learning disability, mental health needs, end of life and respite care.

Dove Homecare is based in Olton Solihull, providing a live-in or domiciliary care service. Domiciliary care mainly covers Knowle, Dorridge, Solihull, West Midlands and Coventry.

The live-in service covers the whole UK. All carers are fully qualified and trained and DBS checked.

Show Dove Home Care & Live In Care on the Map

Care Provided by Dove Home Care & Live In Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Dove Home Care Agency Ltd
  • Person in charge
  • John Oughton (Manager)

Funding & Fees Guide for Dove Home Care & Live In Care

  • Prices

  • Pop in calls starting at £11.50 per hour

Dove Home Care & Live In Care Reviews (17)

8.0

Dove Home Care & Live In Care has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Dove Home Care & Live In Care has 17 reviews.

Overall Experience

  • 12
  • 4
  • 1
  • 0
  • 0

Date Published

17
0
0
1
16

Review from Kim R (Daughter of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable, caring company that looked after my mother impeccably. Very professional and personal at the same time, can’t thank them enough for their support over the past months, it has been an absolute blessing. They have made my mother feel human again with their caring nature.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynne W (Client) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a carer was something I never thought in my 50s I would need and then I got an illness and began to lose my independence. Dove now provides a carer tailored to my requirements. Someone to take me out shopping, to the gym, help with my precious dogs that are my world and now I'm getting some life
and normality back. Dove tailor the carer to you and your carer becomes a friend that thinks of everything. I would definitely recommend

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dorothy C (Wife of Client) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are in our ninth month of help from Dove Home Care for my husband who has vascular dementia. We are delighted with the level of care and attention he receives during the 2 x 4-hour visits and also the support I am given as his carer - these hours are a respite. Over time his needs have inevitably
changed and these have been anticipated, taken account of and adjustments made - very reassuring for me. Personal care needs have always been addressed to a high standard but the real value is in the physical and mental stimulation and encouragement he has been given. Without that quality support, I am sure his condition would have deteriorated more quickly. It has also been very reassuring to be able to call into the office and know that whatever occurs, all will be done to achieve the best outcome for us. Our thanks to all at Dove Home Care.

Reply from Hannah Quinlan, HR at Dove Home Care & Live In Care

Hi Dorothy, thank you so much for your lovely words.
It is a pleasure to be involved in your care package; it is great to know you are happy with the service provided.
Kind Regards,
All at Dove Home Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michèle A (Client) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Compared to other agencies Dove Home Care comes out on top. I have been provided with excellent care, including; personal care, cleaning, errands, shopping meals and drinks made as required. Plus a chance for some social interaction as I am housebound. During this current crisis, I have always been
looked after, for which I am most grateful. Many thanks to all.

Reply from Hannah Quinlan, HR at Dove Home Care & Live In Care

Thank you for your lovely review. It is always a pleasure to be involved in your care package.
Kind Regards,
All at Dove Home Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan B (Sister of Client) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dove Home Care provided relief care for my sister at very short notice. Staff members came and assessed her care needs and made sure the family was happy with what was to be put in place. I met with the manager on occasion and was more than happy with the care they gave to my sister who suffers from
dementia. They were very professional and personable. We were contacted about any concerns they had and we found this very reassuring but they also showed initiative when required. Thank you all.

Reply from Hannah Quinlan, HR at Dove Home Care & Live In Care

It was a pleasure to be involved in your package. You know where we are if you ever need our services again in the future. Thank you for your kind words.
Hannah


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P T (Cousin of Client) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has had her care every day during this pandemic. Not once has she felt unsafe or the 'care' been sub-standard. I am so grateful to the Dove Home Care team. I live miles away and so couldn't be involved in any way, especially in the total lockdown. Such a relief to know that when I phone her
all was well and her daily start was 'normal'. Thank you so much.

Reply from John Oughton, Manager at Dove Home Care & Live In Care

It's a pleasure to be involved with the care package. Thank you for your kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann-Marie D (Daughter of Client) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the carers to be professional and kind, they went out of their way to make Dad's last weeks comfortable. They showed him compassion and went above and beyond when needed, they were also caring towards us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Terry S (Husband of Client) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, Dove provide a good service, reliable and consistent. However, there are instances where only one of the two carers attend the call.
We are fortunate to have a core group of carers who look after my wife and she is used to.
In some cases, the carers are let down by the management who
do not provide hands-on training but rely on the carers watching videos.

Reply from Jennifer Oughton, Manager at Dove Home Care & Live In Care

Thank you for your review, however, investigating your points from electronic monitoring we can see that always 2 carers attend to your call however you have asked one to leave due to your husband has already completed part of the call.
The second point our carers do receive online video training as part of the induction process, but also they receive hands-on training, with one week's full shadowing on the job training. At this point, they are taught all mandatory aspects of the job by a senior staff member. When audited by CQC we met all the standards.
If you wish to call me to discuss I can go through the points in more detail.


Kind regards


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Granddaughter of Client) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers are friendly to relatives and talkative to clients. Most are also caring and seem to take pride in their job.
Sometimes it is disruptive when carers arrive at different times, ie. tea time between 5.30 and 6.30 so it is difficult to plan mealtimes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S M (Daughter of Client) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff coming in to care for my mum have been absolutely lovely, caring and showing great kindness.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H C (Daughter of Client) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed night care support urgently and was surprised to find a few companies able to offer this. Thankfully I found Dove Home Care and from my first enquiry to the final night's service, everything fell perfectly into place. The relative who needed support was relieved as was I, that provision could
be made quickly, comprehensively assessed and contracted. To our joy, the allocated carer was EXCELLENT, professional and kind. She was also really friendly which gave us such confidence in leaving our cared-for person in her very safe hands thank you.

Reply from John Oughton at Dove Home Care & Live In Care

Thank you kindly for your lovely review. It was a pleasure being involved in your care package. We would like to thank you for picking our company.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Valerie S (Client) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a right side hip replacement on 10th May 2018 and had booked Dove Home Care Agency Ltd from May 15th over several hours and overnight and then for some daytime hours. The care and service I received was excellent - the ladies also helped with some household duties until I became more mobile. I
did already recommend Dove Home Care Agency Ltd to a friend who also had a good report. I used Dove Home Care Agency Ltd last year when my other hip was replaced.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P H (Client) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regular help and shopping. A great help.

Reply from John Oughton at Dove Home Care & Live In Care

Thank you for your review it was a pleasure being involved in your package.


Kind Regards Dove Home Care


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M D (Daughter of Client) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely pleasant staff, both in the office and carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dawn M (Daughter of Client) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone from Dove who was involved with my mum over the last few years have been extremely helpful and caring. They have been reliable and consistent and provided a high quality of care. The daycare staff have provided loving personalised care and always treated mum with consideration and thoughtfulness.
Everyone, including the "pop in" carers, have been wonderful. We will be forever grateful for your carers' kindness and support. Thank you.

Reply from John Oughton, Director at Dove Home Care & Live In Care

Thank you for your kind words. It was a pleasure being involved with the care for your mother, the carers/office team built such a great relationship with her and yourself. We wish you all the best in the future. Thank you again from Dove Home Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Detta L (Wife of Client) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial assessment of my 90-year-old husband's needs was carried out in a pleasant and calm way. The visiting carers were well-mannered, diligent and respectful to both of us.
They involved him at all stages of his care which he greatly appreciated.

Reply from Rachna, Marketing at Dove Home Care & Live In Care

Thanks for sharing your experience.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jag S (Relative of Client) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We just wanted to say on behalf of the whole family a huge thank you for looking after our relative for the last few months. Your attendance has been a great reassurance to us. All your staff have been caring and attentive and we are so grateful.

Reply from Rachna Thakur, Marketing Manager at Dove Home Care & Live In Care

Thank you Jag.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Dove Home Care & Live In Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Dove Home Care & Live In Care is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Dove Home Care & Live In Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

John Oughton

Job Title: Manager

Director - Dove Home care


Frequently Asked Questions about Dove Home Care & Live In Care

What Type of Services does Dove Home Care & Live In Care offer?

Dove Home Care & Live In Care offers Home Care.

How many Carers does Dove Home Care & Live In Care employ?

Dove Home Care & Live In Care employs 250 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Dove Home Care & Live In Care to verify any information. View our terms and conditions. Dove Home Care & Live In Care has an Enhanced Service – more info.