Eden Country Care Ltd

Redhills Business Park, Penrith CA11 0DT
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9.7 11 Reviews
  • Eden Country Care Ltd, Penrith
Eden Country Care is a family home care service that has been providing high-quality, personalised care in Eden, Carlisle and Kendal for over 20 years. Their mission is to care for people at home, helping them maintain their independence and connections with their community. They work closely with the NHS and other charitable organisations to ensure their clients have access to the support and services they need.

The managers at Eden Country Care receive extensive training and support to ensure they can recruit carers who share their values and deliver exceptional care. Carers undergo a training program that includes the nationally recognised Care Certificate, and all staff have free access to Health & Social Care Diplomas.

Eden Country Care is rated "Good" by the Care Quality Commission (May 2019) and keeps detailed records accessible within the client's home. Their helpful care managers and office staff are available to answer any queries and maintain effective communication with family and loved ones.

Eden Country Care is committed to providing a high standard of care and support to their clients, ensuring they can continue to live comfortably in their own homes.

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Care Provided by Eden Country Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eden Country Care Ltd
  • Person in charge
  • Colette Russell (Manager)

Funding & Fees Guide for Eden Country Care Ltd

  • Prices

  • The fees we charge depend on the time of day, location, length of visit and service requirements. Please call us for further information.

Eden Country Care Ltd Reviews (11)

9.7

Eden Country Care Ltd has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Eden Country Care Ltd has 11 reviews.

Overall Experience

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Review from L H (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could give Eden country care 10 stars I would, the care, support and compassion the team have shown to my mum is above and beyond more than I ever expected. All the team treated my mum with dignity and respect. Nothing is ever too much trouble for them. Over a short space of time mum build a special
relationship with her care team. The office staff are always available to support and help especially with sorting out hospital issues. It takes special people to become carers and Eden country care are able to provide an outstanding service. I am so grateful to all concerned.

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Review from Hazel A (Wife of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received was amazing friendly and professional with a personal touch, something you don't ever anticipate needing so a complete shock to find out you need that kind of help and support, however as above and more carers became friends in a short time and the dedication was 100% plus. Professional
with a personal touch, something you don't ever anticipate needing so a complete shock to find out you need that kind of help and support, however as above and more carers became friends in a short time, the dedication was 100% plus.

Reply from Colette Russell, Care Manager at Eden Country Care Ltd

Thank you so much for your kind words - your feedback is very much appreciated.


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Review from V R (Daughter of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is very happy with the care she receives from the Eden Country Care team .She has got to know the carers very well and enjoys seeing them when they call on her and enjoys the chats she has with them. They have always been very thoughtful to her and are looking after her very well. If we ever have
any queries, the staff in the office are excellent too and always deal with things promptly.
We would definately recommend them to anybody looking for care provision.

Reply from Colette Russell, Care Manager at Eden Country Care Ltd

Thank you so much for taking the time to review our Home Care Services, your feedback is very much appreciated. I am so pleased that your Mam enjoys the care staff visiting.


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Review from Julie S (Daughter of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently started having at home care from Eden Country Care. He enjoys the chit chat, it gives him a chance to get to know the carers, this is new to him as he's never had carers before.
Dad is impressed by the standard of care and the efficiency and good timekeeping of the carers. He said
they always greet him with a smile and manage to find time to chat.
This is a competent care service and we would have no hesitation in recommending them to others considering care at home.

Reply from Colette Russell, Care Manager at Eden Country Care Ltd

Thank you so much for taking the time to leave a review. I am so pleased that you and Dad are happy with the service we are providing.


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Review from Joanna V (Daughter of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Country Care assist Mum to have a shower a couple of times a week.
They have been nothing but thoughtful, respectful and caring. They are never rushed and take their time to help Mum when she is finding it difficult.

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Review from Diane B (Daughter of Client) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Country Care has been extremely supportive in caring for my mother for the last year. Having suffered a major stroke my mum has required extra support with shopping etc. which has been accommodated. The staff are very kind and work very hard in at times difficult circumstances.

Reply from Colette Russell, Care Manager at Eden Country Care Ltd

Thank you so much for your kind words, it is very much appreciated. It's an absolute pleasure to be able to support your mum.


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Review from N H (Granddaughter of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Country Care cared for my nana for over a year. The carers who came in and visited her were amazing. We can’t thank them enough for the support they gave both my nana and my grandad during what was a difficult time for us all. They worked hard and always came in with a smile. The carers always
went above and beyond to keep my nana’s spirits high.
I would highly recommend Eden Country Care to anyone looking for care for their loved ones. All of the staff, carers and managers went above and beyond to support us and in particular my nana. We will be forever grateful for their support.

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Review from Jackie W (Mother of Client) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently wrote a review but feel that I did not mention the actual care my daughter receives from her carers so would like to add the following.
The carers always enter my daughter's home with a smile and a cheery hello and greeting. They are considerate about her privacy and modesty and always
treat her with respect. I have never heard them talk about other staff or clients this maintaining privacy. They are very good at record keeping and following protocol.

Reply from Heather Tarney, Care Director at Eden Country Care Ltd

Thank you for taking time to give such a positive review of our care team.


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Review from Natalie R (Daughter of Client) published on 29 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Country Care used to look after my dad when he lived at home.
Dad had complex care needs, and the team took their time every day to ensure that these needs were fully met - nothing was ever too much trouble.
Eden Country Care helped my dad through some of the most challenging times of his life,
and for that, I will be forever grateful.

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Review from Susan F (Daughter of Client) published on 29 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and coordinators at Eden provide a valuable and caring service through at-home care for my father and, before she died, my mother in their own home. They are compassionate and efficient, always taking time to chat and think about the little things. I live many miles away, and they will always
call me if there is any cause for concern. They are flexible and thoughtful about my dad's needs, and I especially appreciate the time put into training new members of staff alongside more experienced staff on the job so that they understand his particular requirements. We really appreciate Edens's professionalism, and it helps make difficult situations easier. I would highly recommend speaking to the excellent team at Eden if you need any type of at-home care.

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Review from Sue H (Client) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I received home care from Eden Country Care whilst living in Appleby. The care and support were excellent and made a big difference to me and my well-being. The carers are kind, and professional and treated me with dignity. I wish they covered the area where I live now.

Reply from Heather Tarney, Care Director at Eden Country Care Ltd

Thank you so much for sharing your review about our Appleby team.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Eden Country Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Eden Country Care Ltd is calculated as follows: ( (40 Excellents x 5) ) ÷ 40 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eden Country Care Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Colette

Colette Russell

Job Title: Care Manager

Joined: 2017

As a Registered Manager, I oversee the management of our team. My name is Colette and I work closely with the NHS and Cumbria County Council to ensure that people who leave the hospital receive private nursing care in the comfort of their own homes.


Personally, I have experienced the challenges of caring for a loved one with MS and dementia. It's a difficult and emotional journey, but it has given me valuable insights that help me support our clients with compassion and understanding. I truly understand the importance of good quality home care services, as I have seen the positive impact they can have firsthand.


One of my passions is making sure our clients preferences and wishes are taken into account when they first join our service and during subsequent reviews of their care. I maintain contact with clients and am always available for a chat to discuss any aspect of their care. It brings me great satisfaction to help our clients live comfortably and with dignity in the comfort of their own home.


Adele

Adele Hogarth

Job Title: Business Development Manager

Joined: 2007

I've worked at Eden Country Care for more than 15 years and have gained experience as a home carer, senior carer and care coordinator. I now support the care manager in her role and have recently gained my Level 5 Diploma in Care Management. I can offer you practical advice on getting care and support and I'm always available if you need support when the care has started.


I now look for opportunities to engage our clients in social activities within the local communities we serve.


Judy

Judy Duggan

Job Title: Training Manager

Joined: 2017

Prior to joining Eden Country Care, I worked as a teaching assistant for children with special educational needs, which sparked my passion for supporting others. This led me to apply for a role as a Home Carer, even though it was a significant departure from my previous work.


Initially, I was nervous about providing personal care, but with the guidance of experienced carers, my anxieties were soon alleviated. I have now accumulated eight years of experience working with a diverse range of clients, from young adults with Multiple Sclerosis to older adults with frailty.


Throughout my tenure, I completed Health & Social Care Diplomas at Levels 2-5 and consistently put myself forward for promotion when opportunities arose. In 2019, I was appointed Training Manager, and I have relished the opportunity to work with new team members and help them feel at home in their roles.


Frequently Asked Questions about Eden Country Care Ltd

What Type of Services does Eden Country Care Ltd offer?

Eden Country Care Ltd offers Home Care.

How many Carers does Eden Country Care Ltd employ?

Eden Country Care Ltd employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eden Country Care Ltd to verify any information. View our terms and conditions. Eden Country Care Ltd has a Platinum Service – more info.