Eleanor Nursing & Social Care Ltd - Ealing

157 Uxbridge Road, Hanwell, London W7 3SR
Submit a Review
9.6 14 Reviews
  • Eleanor Nursing & Social Care Ltd - Ealing, London
Welcome to Eleanor Healthcare Group, your trusted provider of exceptional home care services in Ealing. With nearly 40 years of expertise since being established in 1979, Eleanor Healthcare Group has been a cornerstone of compassionate care in the community. The dedicated Ealing Team has been providing care at home services in Hanwell since 2009.

They're dedicated to providing exceptional care for individuals of all ages. The experienced and compassionate team offers personalised support with daily activities, medical needs, and companionship. Whether you're seeking assistance for yourself or a loved one, they prioritise dignity, respect, and comfort in every aspect of care.

Eleanor Health and Social Care Hounslow and Ealing Branch understands that each person has unique needs and preferences. That's why they take the time to listen and tailor services accordingly, ensuring that every individual receives the support they deserve. From assisting with household tasks to providing specialised medical care, they're committed to enhancing the quality of life for those they serve.

Their mission is to create a nurturing and supportive environment where clients feel valued and empowered. With a focus on holistic well-being, they strive to promote physical, emotional, and social wellness in all aspects of care.

Contact the team today to learn more about how they can support you or your loved one on the journey to better health and happiness.

Show Eleanor Nursing & Social Care Ltd - Ealing on the Map

Care Provided by Eleanor Nursing & Social Care Ltd - Ealing

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Kamakshi Pulla (Branch Manager)

Funding & Fees Guide for Eleanor Nursing & Social Care Ltd - Ealing

  • Prices

  • £31.41 per hour during Weekdays
    £33.83 per hour during Weekends
    £47.12 per hour during Bank Holidays

Eleanor Nursing & Social Care Ltd - Ealing Reviews (14)

9.6

Eleanor Nursing & Social Care Ltd - Ealing has a Review Score of 9.6 (9.646) out of 10, based on 14 reviews in the last 2 years. Over all time Eleanor Nursing & Social Care Ltd - Ealing has 14 reviews.

Overall Experience

  • 9
  • 4
  • 1
  • 0
  • 0

Date Published

14
1
14
14
0

Review from M S (Next of Kin) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The 2 carers who visited 4 times a day for a few days were very dedicated and sincere.
They looked after the patient like a family member and ensured his safety and comfort.
The carers explained the medication and ensured that the patient was cleaned while maintaining his dignity and made him feel
comfortable while he was in a lot of pain.
It made him feel better during his pain and suffering.

Reply from Eleanor Healthcare Group, Ealing Team at Eleanor Nursing & Social Care Ltd - Ealing

Thank you for your kind words and for sharing your experience. We're pleased to hear that our carers provided such compassionate support during a challenging time. Ensuring comfort, safety, and dignity is always our priority, and we are glad that it made a positive difference. Your review means a great deal to us, and we'll be sure to pass it on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sonia D (Mother of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I truly appreciate the efforts of Eleanor Nursing and social care for the well-being of clients and one of their staff members, in particular, has been an excellent carer to my daughter. She has been attentive and has a lot of empathy.

Reply from Eleanor Healthcare Group, Ealing Team at Eleanor Nursing & Social Care Ltd - Ealing

Thank you for your kind words and for recognising the efforts of our team. We are committed to the well-being of our clients, and it's heartening to hear that our staff has made a positive impact on your daughter's care. Your feedback means a lot to us, and we will continue to strive for excellence in all that we do.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K P (Client) assisted by family/friend published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eleanor Nursing and Social Care Ltd have been providing me with care since July 2023. All the carers I have had have given me the needed support and treated me with dignity and gone the extra mile to ensure that I am always comfortable. I could never have asked for anything better. Any issues I have
had and called the office, staff are on hand to resolve the matter swiftly. Thank you to all, especially my present carer for a good job done.

Reply from Sean Pompeus, Marketing System Manager at Eleanor Nursing & Social Care Ltd - Ealing

Thank you for taking the time to share your positive experience with us. We're so happy to hear that we have met all your expectations and have provided you with the support you deserve. Your kind words mean a lot to us, and we will certainly pass along your appreciation to your carer and the entire team. Thank you for your trust and support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N D (Son of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

A kind care worker always checks in to see what my mother needs to be done, is always punctual, and puts effort into her work. Communicates very well. Keeps hygiene up to scratch, and cares about her job. Whether it's helping wash my mother, or giving her fruit, or tea she's a kind carer.

Reply from Eleanor Healthcare Group, Ealing Team at Eleanor Nursing & Social Care Ltd - Ealing

Thank you for sharing your experience. We're so pleased to hear that your mother is receiving attentive and thoughtful care and it's wonderful to hear your feedback about our team who are ensuring her comfort. Your kind words reflect the dedication and compassion that we strive to provide every day. Thank you for recognising the care worker's efforts. It truly makes a difference.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lilly A (Partner of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eleanor Nursing & Social Care - home care is excellent. When I call the office they help and send a nice and good patient carer. And I think Eleanor is the best care home for my partner. Excellent. Thank you and all the best.

Reply from Eleanor Healthcare Group, Ealing Team at Eleanor Nursing & Social Care Ltd - Ealing

Thank you so much for your kind words. We're delighted to hear that you are happy with our service and that the team has been responsive and helpful. Your feedback means a lot to us, and we're grateful for your trust. Wishing you and your partner all the best, and please don't hesitate to reach out if you need anything further.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lorraine N (Daughter of Client) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's main carer who comes to her 6 days per week is the best carer. She keeps Mum clean, well fed and happy and dances with my mum, but when the main carer is on leave, 80% of the carers that are sent in her place cannot manage my mum and I have to help whilst trying to work.
In recent months I
felt that the carers have not been trained correctly and need more training for someone who has dementia and I have complained to Eleanor Care's manager who listens to everything I say well. Fortunately Eleanor has taken into account everything I have said and the carers being sent have improved dramatically.
There is still room for improvement in training the carers to be able to manage better patients with dementia, talking to the patients with a softer tone of voice, also to be able to use the recliner chairs correctly and any other machinery used at home by the patients.
But all in all I am happy with this service, feel I can approach Eleanor Care and know the matter will be resolved

Reply from Eleanor Healthcare Group, Ealing Team at Eleanor Nursing & Social Care Ltd - Ealing

Thank you for your detailed feedback. We are delighted to hear that your mum's main carer has been providing excellent care and your recognition of her dedication is truly appreciated. We also appreciate your honest input regarding the challenges you've faced with substitute carers. Training and consistency in care, especially for patients with dementia, are crucial, and we apologise for any inconvenience this has caused. Your suggestions for further training on managing dementia patients are invaluable and we will continue to work on enhancing our training programs to ensure all our carers can provide the best possible care. Thank you for your trust in our services and your patience as we make these improvements. If there is anything more we can do to support you and your mum, please don't hesitate to reach out.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R G (Niece of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were in a difficult and urgent situation with my aunt's care and Eleanor was the only company that was able to accommodate and find a solution for her in less than 2 weeks. And more than that, the carer she has is professional, thorough, kind and understanding. She is taking great care of my aunt,
at the same time respecting her dignity and accommodating her independence, a very important aspect for her. It is very important for us to know that my aunt is safe, and well taken care of, and we can only express our huge Thank you! to Eleanor Care.

Reply from Eleanor Healthcare Group, Ealing Team at Eleanor Nursing & Social Care Ltd - Ealing

Thank you so much for sharing your positive experience. Your assurance in knowing that your aunt is safe and well cared for is our top priority, and we are grateful for your kind words. Your "Thank you!" means a lot to us, and we will continue to strive for excellence in the care we provide. If there is anything more we can do to support you and your aunt, please don't hesitate to reach out. Thank you for choosing Eleanor!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Daljit S (Daughter of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care staff who are culturally sensitive to an older Asian lady. Can't rate them highly enough. Staff go over and above what is required of them. Excellent care staff who are culturally sensitive to an older Asian lady. Can't rate them highly enough. Staff go over and above what is required
of them.

Reply from Eleanor Healthcare Group, Ealing Team at Eleanor Nursing & Social Care Ltd - Ealing

We are delighted to hear that our care staff have provided excellent care and it's wonderful to know that our team goes above and beyond in their duties. Your praise means a lot to us and we are committed to maintaining this level of service. If there's anything more we can do for you, please don't hesitate to reach out.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anthony S (Husband of Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service that is provided is very good.

Reply from Eleanor Healthcare Group, Ealing Team at Eleanor Nursing & Social Care Ltd - Ealing

Dear Anthony, thank you for your positive feedback. Your satisfaction is our top priority and we are committed to maintaining this high standard of care. If you have any further comments or need any assistance, please don't hesitate to reach out. Thank you for choosing us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen C (Daughter of Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is the best, he is very respectful and well-mannered, he treats my dad like family. He is thorough and ensures Dad has all he needs. He is a huge support to me, personally, knowing he is looking after Dad reassures me beyond words. He is kind and gentle with Dad. He is a credit to your company.
You could not have chosen a better carer for us. There are no words that can explain how thankful we are. We have had lots of carers from different companies, he is the best.

Reply from Eleanor Healthcare Group, Ealing Team at Eleanor Nursing & Social Care Ltd - Ealing

Dear Karen, thank you so much for sharing your feedback. We are truly delighted to hear that our carer has made such a positive impact on your father's life and yours as well. Your words affirm the dedication and hard work our carers put into their roles and we will be sure to pass on your gratitude to him. We are honoured to have him on our team. If there's ever anything more we can do to support you and your family, please don't hesitate to reach out. Thank you for choosing us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shazia A (Mother of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my son has received the care from Eleanor Care he’s progressed a lot, the carers they have given me are exceptional and considering my son has autism and challenging behaviour sensory issues health issues anxiety they have helped him progress a lot. I’m very grateful for the care that my son receives
the standard of their care is at a high level it has made my life a lot easier as I have a little one also who is only 20 months old.

Reply from Eleanor Healthcare Group, Ealing Team at Eleanor Nursing & Social Care Ltd - Ealing

Thank you so much for sharing your experience with us. We're incredibly touched to hear how much progress your son has made with the care provided by Eleanor Care. Supporting individuals with autism and complex needs requires a special level of understanding and expertise, and we're happy that our carers have been able to make such a positive impact on your son's life. Your kind words mean the world to us, and we're grateful for the opportunity to support your family. Please know that we're here for you every step of the way. Thank you for choosing Eleanor Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D S (Daughter of Client) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My main carer working with my mum goes over and beyond to ensure her care and wellbeing.

Reply from Eleanor Healthcare Group, Ealing Team at Eleanor Nursing & Social Care Ltd - Ealing

It's heartwarming to hear such positive feedback about your main carer's dedication and commitment to your mum's care and well-being. We're honoured to be able to support your family in this journey. If there's ever anything more we can do to enhance your experience or if you have any special requests, please don't hesitate to let us know. Thank you for choosing us to care for your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Imran S (Son of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father became a client of Eleanor in April and in the space of a few weeks, we are struggling to remember how we managed without them. The carers are extremely professional, very kind, patient and hard-working. They are respectful of my father's needs, and his dignity. and are always happy
to go above and beyond their duties. The only thing I wish to convey in this review is our gratitude to Eleanor and their wonderful carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Isaac F (Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked closely with Eleanor Care for a few years now and the quality of some of the carers has been outstanding. Thank you Eleanor Care for looking after me.
Marks: 11 out of 10.

Reply from Eleanor Healthcare Group, Ealing Team at Eleanor Nursing & Social Care Ltd - Ealing

Thank you for your incredibly kind words! We're happy to hear about your positive experiences with Eleanor Care and our outstanding carers. Providing exceptional care is at the heart of what we do, and knowing that we've been able to make a difference in your life brings us immense joy. We're truly grateful for the opportunity to care for you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Eleanor Nursing & Social Care Ltd - Ealing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.646 for Eleanor Nursing & Social Care Ltd - Ealing is calculated as follows: ( (59 Excellents x 5) + (17 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 82 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Ealing is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Ealing

What Type of Services does Eleanor Nursing & Social Care Ltd - Ealing offer?

Eleanor Nursing & Social Care Ltd - Ealing offers Home Care & Nursing Care.

How many Carers does Eleanor Nursing & Social Care Ltd - Ealing employ?

Eleanor Nursing & Social Care Ltd - Ealing employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eleanor Nursing & Social Care Ltd - Ealing to verify any information. View our terms and conditions. Eleanor Nursing & Social Care Ltd - Ealing has an Enhanced Service – more info.