Elmar Home Care Ltd - Keighley

Parkwood Hall, 47 Parkwood Street, Keighley BD21 4QB
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9.5 8 Reviews
  • Elmar Home Care Ltd - Keighley, Keighley
Elmar Home Care Ltd is a dedicated provider of comprehensive in-home care services designed to enhance the quality of life for seniors and individuals with disabilities.

The company's highly trained, compassionate and professional carers deliver personalised assistance tailored to meet the unique needs of each individual client, ensuring they can live independently and comfortably in their own homes. All staff are motivated to care, are highly professional, and understand communication is key between everyone involved, including family, when generating care portfolios.

The company's mission is to deliver exceptional care with compassion, respect, and dignity, enabling clients to enjoy a higher quality of life. Elmar Home Care Ltd is committed to fostering a supportive and nurturing environment for both clients and their families.

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Care Provided by Elmar Home Care Ltd - Keighley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jade Charlton (Registered Manager)

Funding & Fees Guide for Elmar Home Care Ltd - Keighley

  • Prices

  • STANDARD RATE CARE SERVICE PRICES (2023 to 2024)


    DOMICILARY CARE SERVICE (charged per visit)
    1 Hour Visit - £25.00
    45 Minutes Visit - £21.00
    30 Minutes Visit - £18.00
    15 Minutes Visit - £15.00


    Please note mileage charges will apply to all visits. Please see mileage rates below.


    NIGHT SITS (charged per hour)
    Usually between the hours of 21:00pm to 06:00am or 22:00pm to 07:00am equating to a total of 9 hours, charged at £23.00 per hour.


    DAY SITS, OUTINGS, SOCIALS (1 hour visit minimum, charged per hour)
    Staying In - £23.00
    Going Out - £25.00


    Please note mileage charges will apply if the social visit involves you going out. Please see the mileage rates below.


    SHOPPING (1 hour visit minimum, charged per hour)
    £25.00


    DOMESTIC SERVICES (1 hour visit minimum, charged per hour)
    £25.00


    DAYCENTRE (charged per day)
    With Transport - £45.00
    Without Transport - £40.00


    CHAPERONE/APPOINTMENTS (charged per hour plus mileage)
    £25.00


    Please note mileage charges will apply from the pickup address to the destination and then from destination to drop off address. Please see the mileage rates below.


    MILEAGE (charged per mile)
    £0.85p


    Public Holidays are charged at TIME & A HALF except Christmas Day and New Year Day which are charged at DOUBLE TIME. Mileage rates remain the same around Public Holidays.


    Standard care rates are reviewed on a annual basis.

Elmar Home Care Ltd - Keighley Reviews (8)

9.5

Elmar Home Care Ltd - Keighley has a Review Score of 9.5 (9.495) out of 10, based on 7 reviews in the last 2 years. Over all time Elmar Home Care Ltd - Keighley has 8 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 1

Date Published

8
0
6
7
1

Review from D N (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we are receiving is really good staff are really friendly helpful and very caring they are very respectful and would
Recmmend your company to.people very happy with the care my mum.is receiving

Reply from Soorab Zafar, Elmar Home Care at Elmar Home Care Ltd - Keighley

Thank you for your kind words and support. We're grateful to be caring for your mum. Don't hesitate to reach out if there's anything else we can assist you with.


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Review from A K (Husband of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly, keeping people involved in all the activities, and generally sympathetic to their needs. The meals were good. The staff were always trying to keep things entertaining from ball games to bingo or artwork.

Reply from Soorab Zafar at Elmar Home Care Ltd - Keighley

We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you.


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Review from K S (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving care from the Elmar team since Christmas. The carers are great and when my dad was poorly recently they went out of their way to make sure he was also cared for. I would highly recommend them

Reply from Soorab Zafar, Elmar Home Care at Elmar Home Care Ltd - Keighley

Your review made our day! We're so glad you are having a wonderful experience with our services. Thank you for taking the time to leave us some positive feedback.


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Review from Fiona P (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care Mum receives from Elmar. She gets the same few carers all the time which is important as Mum is used to them. While I was away in April one of the carers realized that Mum was a bit confused so she contacted the office and they arranged a doctor's appointment then collected
a bottle from the surgery and returned the water sample, Mum had a water infection and got the antibiotics straight away. Most of the time Mum's call out is straightforward forward but I feel I can trust and rely on these lovely carers to look after Mum and to contact me if there is a problem. I have no problems contacting the office when I need to and always find them helpful. Thank you, Elmar.

Reply from Soorab Zafar, Elmar Home Care at Elmar Home Care Ltd - Keighley

Thank you so much for your kind words and for taking the time to submit your review!


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Review from Helen J (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company are a godsend to our family and Dad. The care he has been given from when they helped him care for Mum at home to him now needing the help. Kindness, compassion, helpfulness and just a smile with kind words is showered on him daily. They all go above and beyond. We are so lucky we
were able to go to direct payment because it gave us choice. The most amazing team

Reply from Soorab Zafar, Elmar Home Care at Elmar Home Care Ltd - Keighley

Thank you so much for your kind words! Your review is invaluable and helps us keep our standards high.


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Review from Tess H (Wife of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased and impressed with the carers who have attended. They are always cheerful, polite, professional and efficient. You have been able to adapt the call times as my husband's care needs have changed. If they are running late for any reason, they have always called to let us know.
They have remembered his personal likes and dislikes and catered to them. Staff in the office have always been very polite and helpful. Possible improvements, introduce the App, passcodes and how to use the App at the start of the contract. The majority of your older customers may consider Apps to be alien. Being able to use the App has helped me to learn the names of the ladies calling, wish I had had it earlier. Also sometimes some of the younger carers seem to be in a rush to get in and out, especially at tea time. On the whole, impressed with the service so far. Thank you for making our transition to needing carers a little easier.

Reply from Soorab Zafar, Elmar Home Care at Elmar Home Care Ltd - Keighley

Thank you for taking the time to share your positive experience with us.


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Review from H P (Daughter of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother receives personal care from Elmar Home Care. We are very happy with the service. 80% of the time it's the same person who comes. She is friendly and upbeat showing care and respect for my mother. She adapts the time of visit according to my mother's other activities, for example coming earlier
on the days she goes to the day centre, and later on the days she gives mum a shower (so other clients don't have late visits).

Reply from Paula Knights, HR Manager at Elmar Home Care Ltd - Keighley

That's lovely to hear and thank you for taking the time to do this review for our Keighley Branch the carers concerned will be thrilled.


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Review from Alison W (Daughter of Client) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company has little or no regard for family's concerns. They ignore emails and telephone calls and do not cooperate. In frustration, we moved care providers and reported to social services and other organisations. Carers are overstretched. We trust they will review their customer service policies.

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Current Review Score: 9.5 (9.495)

Overview of Review Score

The Review Score of 9.5 (9.495) out of 10 for Elmar Home Care Ltd - Keighley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Elmar Home Care Ltd - Keighley is calculated as follows: ( (31 Excellents x 5) + (8 Goods x 4) ) ÷ 39 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elmar Home Care Ltd - Keighley is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Elmar Home Care Ltd - Keighley

What Type of Services does Elmar Home Care Ltd - Keighley offer?

Elmar Home Care Ltd - Keighley offers Home Care.

How many Carers does Elmar Home Care Ltd - Keighley employ?

Elmar Home Care Ltd - Keighley employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elmar Home Care Ltd - Keighley to verify any information. View our terms and conditions. Elmar Home Care Ltd - Keighley has an Enhanced Service – more info.