MiHomecare (Queensbury)

Office 2.1, 23 Westmoreland, Queensbury, London NW9 9BW
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6 Reviews
  • MiHomecare (Queensbury), London
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Care Provided by MiHomecare (Queensbury)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Avadawn Morgan (Manager)
Are you the Owner/Manager of MiHomecare (Queensbury)? View your Advertising Options

MiHomecare (Queensbury) Reviews (6)

Over all time MiHomecare (Queensbury) has 6 reviews.

Overall Experience

  • 2
  • 2
  • 2
  • 0
  • 0

Date Published

6
0
0
0
6

Review from D W (Client) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very satisfied with all the agents I have had helping me. I have been at Mihomescare since December 2015 and had a variety of carer for different lengths of time.

Reply from amanda sherlock, Director care quality at MiHomecare (Queensbury)

Thank you for your positive comments on the service at Brent Mihomecare. It is lovely for the dedicated staff to hear great feedback


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S T (Daughter of Client) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that visit my mum are very good and they make her feel happy when they come.
I don't know what I would do without them and I am able to keep my night job and rest during the day because they warm up her meals and they are very patient with her.

Reply from Amanda Sherlock, Director care Quality at MiHomecare (Queensbury)

Thank you for taking the time to comment on the Brent service. I will ensure that your compliments are passed to the team at Brent and we hope that you continue to receive great care that meet your Mum's needs.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from MP (Client) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Constant change of carers and never on time.

Reply from Amanda Sherlock, Director Care Quality at MiHomecare (Queensbury)

We are sorry to hear about your concerns regarding consistency of carers. The team at Brent work hard to try and ensure visits are at the time of the customers preference and to provide consistent care workers. We will review your concerns and hope to address these as quickly as possible


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Naran P (Husband of Client) published on 23 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

OK

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Joan C (Client) published on 16 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are all very clean, dressed in the uniform, also very polite and considerate. It is very nice to be treated as a human being not just a body. I enjoy having a shower and my hair washed, in fact they carry out their duties very well. I just wish I could move my body more to make their job easier.


As my carers find lunchtime and bedtime is a rush could I amend my times to:
7.00 - 8.30 Morning
12.45 - 13.30 Lunch
19.30 - 20.15 Bed Time


doing away with my tea time.


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Management

Treated with Dignity

Value for Money

Review from Mary K (Client) published on 6 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Every carer is different. I feel that everyone should call out when they come in, some don't feel it's necessary. Most are very good and know what they have to do, a few just do what they can get away with, but the greater majority are excellent and cheerful and chat with me which is important when
you live on your own.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about MiHomecare (Queensbury)

What Type of Services does MiHomecare (Queensbury) offer?

MiHomecare (Queensbury) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MiHomecare (Queensbury) to verify any information. View our terms and conditions. MiHomecare (Queensbury) has a Basic Service – more info.