Essential Care Solutions Ltd

Office 16, Southgate House, Southgate Street, Gloucester GL1 1UB
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9.9 23 Reviews
  • Essential Care Solutions Ltd, Gloucester
Essential Care Solutions Ltd provides person centred care to clients while promoting their independence in their own homes. They are honest and transparent in their actions.

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Care Provided by Essential Care Solutions Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Essential Care Solutions Ltd
  • Person in charge
  • Winnie Myeni (Manager)
  • Admission Criteria
    • We only accept clients between 18-85 and above.

Funding & Fees Guide for Essential Care Solutions Ltd

  • Prices

  • £26 Per Hour per carer, Companionship £20 /per carer,


    For live in and night care please call the office for more info

  • For any other fees inquiry please contact the office

Essential Care Solutions Ltd Reviews (23)

Total of 23, showing 1-20
9.9

Essential Care Solutions Ltd has a Review Score of 9.9 (9.901) out of 10, based on 12 reviews in the last 2 years. Over all time Essential Care Solutions Ltd has 23 reviews.

Overall Experience

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Date Published

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Review from Susan L (Friend of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Essential Care Solutions to help us to care for our dear elderly friend. At our first meeting the manager displayed a comprehensive understanding of his needs and was able to put into place the care that we needed at very short notice. She was passionate with regard to the details of his routine
and preferences and supported him to enable him to keep his independence for as long as possible. She was always there for us all during the last period of his life. Thank you.

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Review from Elizabeth H (Friend of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely grateful, and thankful that we were recommended Essential Care Solutions. They enabled us to bring our very dear friend home from the hospital and to follow his desire to remain at home. From meeting with the manager to discuss care, to us being able to bring him home was a matter of
days. Care was swift, adaptive and flexible. The manager was professional and compassionate. She quickly understood our friend's likes and routines, enabling him to build a trusted relationship with her. She supported us to navigate a very difficult and emotional time.
Her nursing background was invaluable during the final weeks of his life. Our friend was treated with dignity, humility and respect. As a result of the care, he was able to die at home and for us to fulfil his wishes. Sincerely thank you we are so lucky you came into our lives just when we needed you most.

Reply from Khanyisile Myeni, Registered Manager at Essential Care Solutions Ltd

Thank you very much for the lovely review. We are humbled.


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Review from S B (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, they have been providing a service for our mother for the past 6 months and the care and service from them has been 5 star. The manager has been extremely good with great communication, she quickly sorted all the care so our mother could return to her own home from hospital, would
highly recommend them. Thank you

Reply from Khanyisile Myeni, Registered Manager at Essential Care Solutions Ltd

Thank you for the lovely review. We will continue to provide quality care to your mom. Thank you to you as well. You have been great with communication.


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Review from J C (Husband of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Essential Care Solutions service is flexible and responsive. Changes to requirements are met, often at short notice. We use Essential Care Solutions for short (2-3 hours) periods of companionship and cultural and language difficulties can sometimes lead to awkward silences, particularly with first-time
carers. However, the Essential Care Solutions carers are invariably cheerful, polite and smart and go out of their way to engage with my wife despite the difficulties of her mild dementia.

Reply from Khanyisile Myeni, Registered Manager at Essential Care Solutions Ltd

Thanks for taking the time for this lovely review. We will continue to provide quality care to your wife and we will try and keep the same people.


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Review from Sheena M (Stepdaughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager and her team enough for the kind and compassionate care they have provided for my stepmother. We have needed 24-hour care. The manager stepped in to support us with a challenging discharge from hospital and allowed my stepmother to settle back home at a time when she did not
recognise her environment. The manager has been fantastic in responding to any queries and emergencies, going above and beyond when we had a crisis. I cannot speak highly enough of the service Essential Care Solutions has given my stepmother.

Reply from Khanyisile Myeni, Registered Manager at Essential Care Solutions Ltd

Thank you Sheena for this amazing review, we will continue to provide quality care to your stepmother.


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Review from Fiona M (Power of Attorney of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Essential Care Solutions Ltd because of their excellent client reviews when I was seeking 24/7 care for a relative who was being discharged from the hospital at the end of January with sudden onset dementia. I have never doubted this choice in the 12 weeks they have been supporting her.
The
carer has been a constant support, always flexible, always available and her team of carers are kind, respectful, knowledgeable and consistently think of the best ways of helping their client.
I cannot recommend them more highly.

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Review from Chris J (Son of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to Essential Care for everything the team have done for my mother. After a bad experience with a previous care provider I was worried whether we would find a care provider who was professional, trustworthy and cared passionately for their clients. The Manager and her team have been
amazing. Their attention to detail, level of professionalism and care for my mother have been over and above. The team have gone out of their way to make sure my mum feels looked after, respected and supported and enabled me to continue to hold onto some kind of independent life. They’ve taken over so much of the responsibility that I otherwise would have had to carry alone. Thank you!

Reply from Khanyisile Myeni, Registered Manager at Essential Care Solutions Ltd

Wow, thank you very much for this lovely review. We are humbled.


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Review from Carolyn J (Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Essential Care Solutions is an excellent care company. I have been looked after by them for more than 2 months and I have been very impressed by their professionalism, expertise and compassion. This is a very strong team ably managed by a very efficient manager who adopts a hands-on approach and works
tirelessly to ensure that the team is well supported and everything goes according to plan. The company richly deserves a 5-star review. My live-in carer is one of the senior members of the team, she supports me at every level, and she assists me with exercises and massages that are vital to facilitate my recovery.

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Review from Gabriele W (Friend of Client) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff communicate regularly with service user and their close relatives/friends. Staff keep the service user and those concerned updated and inquire about any concerns and wishes with regard to the needed care. Staff are genuinely interested in providing the best care possible. We are very happy with
the care provider.

Reply from Khanyisile Myeni, Registered Manager at Essential Care Solutions Ltd

Thanks for the review, we are also happy working with you.


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Review from Valerie S (Daughter of Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Essential Care Solutions were recommended to me by a friend. The company have provided care day and night for my father, after his return home from hospital in April. The hands-on nurse manager and her team are very caring, efficient, trustworthy and friendly. They are all genuinely interested in Dad's
wellbeing and happiness. The carers arrive on time and if they need to stay longer to finish a task, they do so. Daily record keeping is well organised and detailed. I would definitely recommend Essential Care Solutions to others needing professional and friendly care at home.

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Review from Bridget M (Daughter-in-law of Client) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Essential Care Solutions.
What can I say? The manager in particular is the most kind, patient, accommodating, professional and very knowledgeable hands-on nurse manager who genuinely cares about the care given to the client and I have no doubt she passes on her knowledge to her
team.
There was a genuine interest in getting to know our mum and she usually smiles and laughs along the way.
This together with professional care gave us a confidence that allowed us as a family to relax.
We needed day and night care and nothing was too much to ask.
Thank you so much we are lucky to have found you.

Reply from Khanyisile Myeni, Registered Manager at Essential Care Solutions Ltd

Thank you very much Bridget for this lovely review. We made a good team with your family.


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Review from Caroline R (Daughter of Client) published on 26 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our precious mum was at the end of life. She had had a most traumatic time in hospital after a fall and was extremely fragile when we were finally able to bring her home. Essential Care Solutions came highly recommended to me from a nursing friend. What good advice! The proprietor became part of our
family, and all care given was excellent and sensitively done. I would have no qualms in recommending this company.

Reply from Khanyisile Myeni, Registered Manager at Essential Care Solutions Ltd

Thanks, Caroline for this lovely review. Much appreciated.


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Review from Louise R (Daughter of Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Essential Care Solutions looked after my mum for a week whilst we went on holiday to the USA. We have never left my mum before, the manager and her team did an outstanding job of looking after her. My mum got on with all the team very well; they prepared all her meals for her and were very good company.
I
cannot recommend Essential Care Solutions enough; they were professional, punctual and good value.
Thank you, Essential Care Solutions.

Reply from Khanyisile Myeni, Registered Manager at Essential Care Solutions Ltd

Thank you very much. Much appreciated.


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Review from Philip W (Son of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been well looked after, Mum is always looking forward to meeting them, they have always looked after Mum's needs very expertly indeed. No job is too big or too small for them for caring for Mum.

Reply from Khanyisile Myeni, Registered Manager at Essential Care Solutions Ltd

Thank you very much, Philip, for the lovely review.


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Review from Rachel P (Daughter of Client) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father had help with washing and dressing which the company provided on time and with great care - I was very grateful for their expertise - they were brilliant! Our father enjoyed their visits - they were kind and friendly.

Reply from Khanyisile Myeni, Registered Manager at Essential Care Solutions Ltd

Thanks for the lovely review, much appreciated.


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Review from James F (Son of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service, compassion and care provided by the team. The level of expertise was very good, and nothing was too much trouble. The staff were very helpful to the family with discussions which were outside their remit.

Reply from Khanyisile Myeni, Registered Manager at Essential Care Solutions Ltd

Thank you for the lovely review, much appreciated.


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Review from David H (Son of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were having difficulties with mom from not eating to not taking tablets. She no longer wanted to come and visit us. We engaged Essential Care Solutions and whose carers' mother took to immediately. They came 3 times a day to help mom get up and wash/shower dress, prepare meals, chat to her etc. She
became much happier, eating better talking more and even taking her tablets. Then disaster from our point of view the company was struggling to find carers and were thinking of stopping. However they managed to keep mom going and things picked up again, and we were thinking that mom needed another visit in the evenings to ensure she got to bed, unfortunately, mom fell and broke her hip in November, and after a long while in hospital is now in a nursing home for how long I do not know, but if I need to engage any help for her or anyone else I would go straight to Essential Care Solutions, they are very nice, and helpful people.

Reply from Khanyisile Myeni, Registered Manager at Essential Care Solutions Ltd

Thank you for the lovely review. All the best to your mom. Much appreciated.


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Review from Michael W (Son of Client) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first meeting in the hospital, everything went as planned.
Started two times a day, then went up to four times.
Very good and flexible with times.
Does more than enough to help all the family.

Reply from Khanyisile Myeni, Registered Manager at Essential Care Solutions Ltd

Thank you for the review; we really appreciate it.


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Review from Sharon H (Aunt of Client) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are outstanding. The professionalism, respect and kindness shown are 100%. The rapport they all have with the client is more than satisfactory. They treat my nephew as an individual and respect his choices on a daily basis, are committed and full of energy but also courteous
to his situation. They are more than a care company; they feel like extended family. Would highly recommend.

Reply from Khanyisile Myeni, Registered Manager at Essential Care Solutions Ltd

Thanks, Sharon, for the lovely review; we are so humbled.


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Review from Brian S (Stepfather of Client) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Essential Care Solutions. The team are so friendly and the care is outstanding. My wife was so stressed as we had been trying to find a care company that could cater for our son as he has quite complex needs and it was proving difficult as he requires 2 x carers 3 x per day.
Essential Care Solutions have been fantastic and took all the worry and stress away from my wife they have also built such a good repour with our son and that makes all the difference, he is treated with dignity and respect which was very important to us. I now have a very happy wife and very happy stepson, thank you Essential Care Solutions for all that you do not just for my stepson but for us as a family we really do appreciate you and the team.

Reply from Khanyisile Myeni, Registered Manager at Essential Care Solutions Ltd

Thank you for the lovely feedback. We really appreciate it.


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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Essential Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Essential Care Solutions Ltd is calculated as follows: ( (64 Excellents x 5) + (7 Goods x 4) ) ÷ 71 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Essential Care Solutions Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Khanyisile Winnie

Khanyisile Winnie Myeni

Job Title: Registered Manager

Joined: 2022

I would like to introduce myself as a Manager at Essential Care Solutions Ltd, I am a Registered Nurse who has 22 years of experience, and I am also a Health and Social care trainer. I have worked in different Nursing homes in the UK as a Registered Nurse and a Clinical Lead. We established Essential care solutions after recognising a need for good and high-quality care in the community that meets the needs of all service users.


My team and I are passionate about looking after you and your loved ones and giving you the care you deserve.


Makhosini

Makhosini Ntini

Job Title: Service Manager

Joined: 2022

I would like to introduce myself as a Service Manager at Essential Care Solutions Ltd, I have previous experience in customer care for all age groups in the community with my previous private hire transport business. I have experience in arranging transport needs in the community including arranging transport needs for the disabled, hospital pickups, doctor appointments and airport transfers.


Frequently Asked Questions about Essential Care Solutions Ltd

What Type of Services does Essential Care Solutions Ltd offer?

Essential Care Solutions Ltd offers Home Care.

How many Carers does Essential Care Solutions Ltd employ?

Essential Care Solutions Ltd employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Essential Care Solutions Ltd to verify any information. View our terms and conditions. Essential Care Solutions Ltd has an Enhanced Service – more info.