Eternal Care UK Ltd

4-6 The Mound, William Barefoot Drive, London SE9 3AX
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6.6 3 Reviews
  • Eternal Care UK Ltd, London
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Care Provided by Eternal Care UK Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eternal Care UK Ltd
Are you the Owner/Manager of Eternal Care UK Ltd? View your Advertising Options

Eternal Care UK Ltd Reviews (3)

6.6

Eternal Care UK Ltd has a Review Score of 6.6 (6.583) out of 10, based on 2 reviews in the last 2 years. Over all time Eternal Care UK Ltd has 3 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 2
  • 0

Date Published

3
0
0
2
1

Review from B M (Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Often arrive late and then have to go early, so don't spend the hour that they get paid for. Not always willing to do housework and try to get out of doing it. Don't always clean and dry the shower after use.

Reply from Caleb Acquah, Manager at Eternal Care UK Ltd

Eternal Care has effective electronic monitoring systems where carers log in and out of service users' house. We only charge service users according to carers loggings. We empower our service users to authorise carers to leave upon satisfactory of work done. Prior to this review, a representative from Eternal Care has visited service user to discuss concerns raised as we value the views/opinions and satisfactory of our service users. We are currently working together with service user to ensure that his needs and care outcomes are met.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hazel M (Client) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have very good carers. My main carer I have been with going on six years in September. She goes above and beyond for me and she knows when I don't feel well before I've even told her! She is a great carer and deserves a pay rise for what she does for me!
Another carer I have also been with for nearly
six years. She makes sure, alongside my main carer, that I am clean, tidy, in my wheelchair correctly and that I am comfortable. I enjoy a good chat and laugh at what her little one has gotten up too.
Another has been with me for about three years and she helps me also. Another has been my 'put to bed' and weekend carer for around three years. She helps me to get into bed, hoisting out of my chair. We enjoy a good chat with the other carers while they work.
I would be lost without them. I have had new carers come in the past that have been gagging at my poo smell, which made me feel uncomfortable and not want (or like the idea) of new people coming.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stewart C (Client) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Every bit as bad as the CQC rating of inadequate. Far too many unreliable carers and a management team that does not know what it's doing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 6.6 (6.583)

Overview of Review Score

The Review Score of 6.6 (6.583) out of 10 for Eternal Care UK Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.583 for Eternal Care UK Ltd is calculated as follows: ( (6 Excellents x 5) + (1 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 12 Ratings = 3.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eternal Care UK Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Eternal Care UK Ltd

What Type of Services does Eternal Care UK Ltd offer?

Eternal Care UK Ltd offers Home Care.

How many Carers does Eternal Care UK Ltd employ?

Eternal Care UK Ltd employs 51 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eternal Care UK Ltd to verify any information. View our terms and conditions. Eternal Care UK Ltd has a Basic Service – more info.