Evelyn Grace Ltd

68 Acorn Gardens, Burghfield Common, Reading RG7 3GN
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10 18 Reviews
  • Evelyn Grace Ltd, Reading
Evelyn Grace is a domiciliary care provider based in Reading and serves clients in the geographical areas of Caversham, Earley, Tilehurst and the surrounding villages. Founded in memory of the owner’s own grandmother in 2008, the agency seeks to offer a service of outstanding care to older people living in their own homes.

The agency is a passionate advocate for carers and understands that their service is only as good as the care team delivering it. With this in mind, they seek to actively support both the physical health and mental wellbeing of their team. The Evelyn Grace leadership team are actively involved in the care provision of their client base, working alongside the carers in calls.

Individualised person-centred care is at the forefront of call planning, and the Evelyn Grace team is focused on providing a holistic style of care that reflects the unique needs of each person.

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Care Provided by Evelyn Grace Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Sensory Impairment

Good to Know

  • Owner
  • Evelyn Grace Ltd
  • Person in charge
  • Emma Devenny (Manager)

Funding & Fees Guide for Evelyn Grace Ltd

  • Prices

  • Weekday Rates MONDAY - FRIDAY:
    1 hour call - £32.45
    45 minute call - £26.40
    30 minute call - £20.90


    Weekend Rates SATURDAY & SUNDAY:
    1 hour call - £34.07
    45 minute call - £27.72
    30 minute call - £21.95

Evelyn Grace Ltd Reviews (18)

10

Evelyn Grace Ltd has a Review Score of 10 (10.000) out of 10, based on 17 reviews in the last 2 years. Over all time Evelyn Grace Ltd has 18 reviews.

Overall Experience

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Date Published

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Review from Julia T (Client) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service received was second to none. All the staff were very professional at the same time they were very friendly and a pleasure to have in our home. Nothing was too much trouble for them. I would recommend this company to anyone.

Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd

Thank you for taking the time to review our service. It was a real pleasure getting to know you both, and a privilege for our team to have the opportunity to support you.


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Review from Heather G (Wife of Client) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Evelyn Grace has been primarily over a 3 year period when this delightful, caring team supported me increasingly over slow decline of my husband to the point of his passing. More recently they have supported me through recovery from a hip replacement. If ever a team has a sense of
service this team has. They join the client wherever they are and show compassion and humour and brighten and ease difficult times. Thank you dear Team so very much.

Reply from Emma Devenny, Manager at Evelyn Grace Ltd

It has been our pleasure work with you again, we are delighted that we could support you through your recovery! Thank you for your kind words, they are valued and appreciated.


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Review from Peter H (Client) assisted by family/friend published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were very good and generally went the extra mile. The service was well organised and communication was good. It was a pleasure to have the carers in our home.

Reply from Emma Devenny, Manager at Evelyn Grace Ltd

Thank you for taking the time to write this review. We are thrilled you were so happy with our care - the pleasure was all ours!


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Review from Beverley W (Daughter of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Evelyn Grace was a real blessing in what had become a minefield of health and care support which was not always well coordinated and centered on what my mother's wishes and needs were. They came at just the right time for us, when things had become difficult and it was proving a challenge to meet my
mother's overriding wish which was to die in her own home. From start to finish, they listened, tailored their care exactly to what my mother's needs, were and included the family in all that they did. Responsibility for positive outcomes for my mother sat squarely on their shoulders which hasn't always been our experience of others lately, and they demonstrated real teamwork in delivering their care. What a great bunch of people and we are certainly glad they were in our corner. Thank you to all.

Reply from Emma Devenny, Manager at Evelyn Grace Ltd

This is a heart-warming read, thank you for taking the time to write such kind words. It was our pleasure and privilege to work with your lovely family, it is really good to know that we were able to help make Mum's wish a reality. Your encouraging words will mean a great deal to our team, and help motivate us all to keep 'doing what we do' - thank you.


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Review from Felicity H (Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew of Evelyn Grace Ltd as they cared for a neighbour of mine some time ago. I cannot speak highly enough of the care and attention I received from all of the individual carers who visited me. They saw me through a very difficult time and I would absolutely recommend them.

Reply from Emma Devenny, Manager at Evelyn Grace Ltd

Thank you for taking the time to write this review - it was our pleasure to support you and we are thrilled that you had such a positive experience!


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Review from J J (Daughter-in-law of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Evelyn Grace started supporting my mother-in-law when it became obvious that she could no longer manage her own medication. Slowly but surely over the years, she needed more support as both her memory and her mobility worsened. As her needs changed, so did the level of care that she required and the
team at Evelyn Grace was with her every step of the way. As her social circle diminished they became important as friends, as well as carers. They offered reassurance when needed and always made time for a joke and a chat. They were there for her throughout lockdown providing continuity and care when it was difficult for her family to visit.


The managers and carers at Evelyn Grace were not only friends to my mother-in-law but also the whole family. We were in regular contact regarding her changing needs and how best to meet them. Their experience was invaluable and their advice was welcome. I would wholeheartedly recommend Evelyn Grace Ltd.


Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd

Thank you. We're grateful that you've taken the time to review our service and the way you've articulated your appreciation for the work of our team. Your mother-in-law was cared for with genuine affection, and it really was a pleasure and privilege to get to know her over so many years.


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Review from Dawn F (Daughter of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know where to start! I only have 1000 words to sum up Evelyn Grace, this is nowhere near enough! Evelyn Grace has been caring for mum for 5 years, initially twice a day for support. During mum's last few weeks, it was increased to 4 times a day and in her last few days, carers were with her
almost constantly. Mum was very strong-minded but she loved all of her carers dearly; they took time to have a chat and to know exactly how mum liked things done. We would never have managed with mum's last few days without the support of the Manager and the team. They fought on our behalf to get District Nurses to come to dress wounds and to get the critical care team involved. I will never forget how the carers, on her last day, washed and dressed mum with dignity, applying essential oils so that she smelt so wonderful. It was also lovely to meet the carers that we had only heard about in mum's last few days so we could say thank you. Thank you from my heart, you are amazing!

Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd

This is a heartwarming read - thank you for taking the time to acknowledge our team's care of your mum - it really was our pleasure and privilege. Your words are an encouragement to us to continue doing what we do!


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Review from Heather S (Daughter of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot sum up into words, how great the Manager and her team are. They befriended Mum, made her feel supported, listened to, loved and "never a bother" in her words. Mum had care initially three times a day, moving on to four times in her last few months. The girls were always accommodating, however
cantankerous Mum could be! Mum in her last few years didn't leave her flat, so looked forward to hearing the girl's stories about their families and news on the outside world. Mum relied on the girls for her every need, washing her, heating her meals, making her burn toast with lots of butter(Mum's request!) Nothing was ever too much for them. Mum only had kind words for you all. Thank you to the whole team for the support they gave us in Mum's last few days - they smiled, gave us hugs and reassured us. The girls are angels in disguise and will always hold a constant spot in our hearts! Fond memories and a ton of thanks to you all. I promise cake often.

Reply from Emma Devenny, Manager at Evelyn Grace Ltd

Thank you for your kind words, and for taking the time to share your experience. It was our pleasure to work with your Mum, and our privilege to be able to support your family in those final weeks. Our team have lots of lovely memories, and fondly remember her with a smile.


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Review from Vanessa T (Daughter-in-law of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am incredibly grateful for the outstanding care provided by Evelyn Grace Care to my mother-in-law. From the moment we enlisted their services, it was evident that they were committed to providing compassionate and personalised care. The caregivers at Evelyn Grace Care demonstrated a remarkable level
of professionalism, empathy, and attentiveness towards her needs.
The caregivers showed genuine concern for her well-being, going above and beyond to accommodate her preferences and ensure her comfort.
What truly sets Evelyn Grace Care apart is their unwavering dedication to providing exceptional care. They consistently exceeded our expectations, demonstrating flexibility, reliability, and a genuine passion for their work.
I cannot recommend Evelyn Grace Care highly enough to anyone seeking compassionate and reliable care services for their loved ones. Thank you, Evelyn Grace Care, for your outstanding dedication and commitment to excellence.

Reply from Emma Devenny, Manager at Evelyn Grace Ltd

Thank you for taking the time to write this review, what wonderful feedback to receive! It was our pleasure to work with your family, and we are delighted that you were so happy with our service. Your encouraging words are valued - thank you.


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Review from F B (Daughter of Client) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Evelyn Grace Ltd cared for my mum for several years. The care provided was excellent. The carers were always kind and considerate to Mum and managed her care needs very well. If extra care was required at short notice they always managed to meet that need. I would have no hesitation in recommending
Evelyn Grace Ltd to anybody requiring care.

Reply from Emma Devenny, Manager at Evelyn Grace Ltd

Thank you for taking the time to write your lovely review. We are so pleased that you were happy with our care - it was our pleasure to care for your Mum!


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Review from N H (Son of Client) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family could not have found a more helpful and caring bunch of people to help with my father's everyday needs and care. The attention to detail of selfless dedication were exemplary. I have no hesitation in recommending Evelyn Grace Ltd for the provision of personal healthcare in the community.

Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd

Your words are appreciated; thank you for taking the time to comment on our service and your kind encouragement.


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Review from H M (Daughter of Client) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service! Such high standards of professional care with so much empathy and kindness too. My Mum's life has improved so much since her care visits started and we don't know what we would do without the help and support she is given we can't recommend them enough. Thank you!

Reply from Emma Devenny, Manager at Evelyn Grace Ltd

This is lovely feedback to receive! Thank you for taking the time to share your experience, your comments are valued.


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Review from Caroline G (Daughter of Client) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The amazing carers at Evelyn Grace supported, not only my mum, but also myself as Mum's dementia progressed rapidly and I had to find a care provider to help me. They gave Mum love, care, respect, compassion, dignity and understanding, even on challenging visits. They are absolute professionals and
are the only company I would recommend. I can't thank them enough for caring for my mum and also supporting me when I struggled to cope. This company is amazing and they are all angels, everyone of them.

Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd

Thank you for taking the time to express your thoughts and feelings about our care. Your kind words are valuable to every member of the team who has cared for your mum.


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Review from Chris S (Client) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In ten months, I have made a group of friends who understand me and contribute hugely to my welfare. All my basic personal needs get their attention, and much more than that, genuine concern for my well being is the norm, and, without exception, I am always stimulated by the daily visit. My life has,
in fact, been transformed and domestic survival facilitated by the love and energy every carer brings. At a personal level, I am a different person as a direct consequence of the manner and style of each carer. The help with routine chores - for example bed changing, washing up, home laundry, meal planning and on line shopping is priceless.

Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd

Thank you for such kind and encouraging words; they will be passed on to your team of carers. We're delighted to hear that our care has made such a significant difference to you.


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Review from Monica C (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fabulous team! Professional, flexible and reliable. They listen and work closely with us get the right sort of care in place. They genuinely care for their clients and my mum feels supported and valued, as she likes the continuity of carers and timings. I appreciate that the company have been
easy to contact and responsive to questions, updates and urgent changes. I would highly recommend.

Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd

This is wonderful feedback for the members of our team you're getting to meet! Thank you for taking the time to share your experience.


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Review from David P (Husband of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Evelyn Grace has, from the outset, taken a responsible attitude towards my wife. The attendance from the beginning of the care towards my wife has been excellent. All over Covid, bad weather, covering all calls they did not miss. This combined with a friendly attitude and willingness to please is very
noticeable.

Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd

It's a pleasure and privilege to support this family and we're grateful for the time taken to submit such encouraging feedback to our team. Thank you!


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Review from P L (Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional care company in every way. Lovely carers, caring, reliable, reassuring and ever-helpful. Amazing owner/carer - goes well beyond remit in service. Has been instrumental in acquiring extra equipment to help for my needs - very knowledgeable - have liaised with doctors surgery. I really
wish I have known of Evelyn Grace when my late husband had care - such a different experience.

Reply from Rebekah Miller, Recruitment Manager at Evelyn Grace Ltd

Thank you for your generous words. We're delighted to hear you're more than happy with our care!


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Review from Ann P (Client) published on 29 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently used the services of Evelyn Grace Ltd following my recent surgery. The carers were caring, very helpful and supportive and always made sure everything was alright before they left. I can highly recommend this company.

Reply from Emma Devenny, Registered Manager at Evelyn Grace Ltd

I am very glad that you were so happy with our service, and would like to thank you for taking the time to write this review. It is always lovely to receive positive feedback!


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Evelyn Grace Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Evelyn Grace Ltd is calculated as follows: ( (102 Excellents x 5) ) ÷ 102 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Evelyn Grace Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Emma

Emma Devenny

Job Title: Registered Manager

Joined: 2008

Emma is the founder of and Registered Manager for Evelyn Grace. She had a vision for a unique care provision for older people living in their own homes following an intense period caring for her own Grandmother – Evelyn Grace – and finally saw this realised when she launched the agency in 2008.


Her academic and professional roots are in nursing, having gained a plethora of experience in both hospital and community settings, and achieving academic status to master’s level in the advanced nursing practice of older people.


As Registered Manager she oversees the smooth day-to-day running of the agency while continuing to drive it forward with a determination that ‘care really should mean care’.


Rebekah

Rebekah Miller

Job Title: Manager

Joined: 2013

Rebekah joined Evelyn Grace in 2013 as part of the care team, but her vision for creating a professional group of domiciliary carers who feel nurtured, supported and valued, quickly saw her become part of the Management Team taking on the role of Staff Care Manager.


In this capacity, she is responsible for the recruitment, induction, training and mentoring of new carers, while overseeing and monitoring the physical and mental health and well-being of the whole team. Motivated by a holistic approach to care, Rebekah works with determination to advocate for carers, seeking to raise their profile and value in the community.


Frequently Asked Questions about Evelyn Grace Ltd

What Type of Services does Evelyn Grace Ltd offer?

Evelyn Grace Ltd offers Home Care.

How many Carers does Evelyn Grace Ltd employ?

Evelyn Grace Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Evelyn Grace Ltd to verify any information. View our terms and conditions. Evelyn Grace Ltd has a Platinum Service – more info.