Everycare trading as Trinity Homecare Sussex

3 High Street, Old Town, Eastbourne BN21 1HG
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9.9 59 Reviews
  • Everycare trading as Trinity Homecare Sussex, Eastbourne
Everycare trading as Trinity Homecare Sussex, continuity is maintained between clients and carers, understanding that relationships built are key to wellbeing and peace of mind...

The provider's care services...

Everycare's extensive range of homecare services includes:

•        Tailor-made care packages

•        Help with washing and dressing

•        Medication management and prompting

•        Companionship and outings

•        Escorts to appointments and shopping

•        Meal preparation and cooking

•   Live in Care Packages

•        Housework and laundry

•        Family support

•        24 hour ‘on call’ support

•        Palliative Care

•        Alzheimer and Dementia support

•        Night sitting and sleep-ins

Career opportunities...

Everycare's commitment to recruiting high quality staff includes:

•        Flexible working hours

•        Market leading pay rates

•        Weekend and evening pay enhancements

•        Tax free mileage allowance

•        Holiday pay

•        Health cash plan scheme

•        Pension scheme

•   Recommend a friend bonus scheme

•        Full induction and ongoing training

All Everycare staff members have undergone an enhanced DBS check, are fully trained and insured.

Everycare ‘Complete Care in the Community’ Established 1997.

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Care Provided by Everycare trading as Trinity Homecare Sussex

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Everycare East Sussex Ltd
  • Person in charge
  • Marie Allen (Registered Manager)

Funding & Fees Guide for Everycare trading as Trinity Homecare Sussex

  • Prices

  • Calls from £30.00 per hour

  • We have a minimum call time of 45 minutes in order to maintain a high quality service

Everycare trading as Trinity Homecare Sussex Reviews (59)

Total of 59, showing 1-20
9.9

Everycare trading as Trinity Homecare Sussex has a Review Score of 9.9 (9.923) out of 10, based on 11 reviews in the last 2 years. Over all time Everycare trading as Trinity Homecare Sussex has 59 reviews.

Overall Experience

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Review from V W (Daughter of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful when I went into the office - mum (90) felt at ease and said what lovely ladies they were. Gave me peace of mind so I could enjoy my weekend away. Prices are reasonable - the company is easy to deal with and very helpful even at short notice.

Reply from Marie Allen, Registered Manager at Everycare trading as Trinity Homecare Sussex

Thank you so much for your kind words! We're truly grateful for your appreciation and are thrilled to hear that our carers and office management are meeting your expectations. Best wishes, The Everycare East Sussex Team


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Review from V J (Son of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare has been very good and accommodating with my Mum.
They always trying to get a carer besides the regular visits if something unexpectedly comes up. All the carers are very good with my mum, and she has no complaints. Thank you

Reply from Marie Allen, Registered Manager at Everycare trading as Trinity Homecare Sussex

Thank you so much for your kind words! We're truly grateful for your appreciation and are thrilled to hear that our carers and office management are meeting your expectations. Best wishes, The Everycare East Sussex Team


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Review from Anne L (Daughter of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare supported me through my mother's discharge from hospital and made it a smooth transition. They could not have been more helpful. My mother is so happy to see familiar faces again and know that they will give her the best personal care. Thank you so much!

Reply from Marie Allen, Registered Manager at Everycare trading as Trinity Homecare Sussex

Thank you so much for your kind words! We're truly grateful for your appreciation and are thrilled to hear that our carers and office management are meeting your expectations. Best wishes, The Everycare East Sussex Team


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Review from Kate R (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare were quick to supply live-in carers when our mother had a sudden medical crisis recently and have been flexible and thoughtful with adjustments to her care in the weeks that followed. The office staff are always helpful and responsive and the carers who visit are kind and willing to help in
any way they can.

Reply from Marie Allen, Registered Manager at Everycare trading as Trinity Homecare Sussex

Thank you for your kind review, we will feed back to the team your kind words.


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Review from Trish C (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are just that. They are truly caring and I’m pretty certain go above and beyond at times with Mum. I am reassured by their sensitivity and support for Mum. Even with Mum's recent diagnosis of Alzheimer’s I know she is well looked after when I’m not with her.
The office staff are thoughtful
and genuine nothing is too much trouble whenever I ring no matter the time of day, in fact I enjoy chatting to them and having a few giggles. When things are a little overwhelming laughter is undoubtedly the best medicine.

Reply from Marie Allen, Registered Manager at Everycare trading as Trinity Homecare Sussex

Thank you so much for your kind words, will pass you comments on to our care team.


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Review from A B (Client) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carers and I don't know how I would manage without them.

Reply from Marie Allen, Registered Manager at Everycare trading as Trinity Homecare Sussex

Its a pleasure visiting you, the carers enjoy coming to see you.


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Review from Richard W (Son of Client) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since commencing with Everycare my father's care has improved dramatically, following a period of very poor and unsatisfactory care with a previous provider. A small team of regular carers all treat my father with the utmost care and respect, are warm, kind, friendly and exemplary in all their tasks.
I never have to question any of their actions, they all seem extremely well-trained and there is absolutely nothing to complain about. Both my father and I are extremely happy with the service provided by Everycare.

Reply from Marie Allen, Registered Manager at Everycare trading as Trinity Homecare Sussex

Thank you so much for your kind words, we really do appreciate them. Your dad is a pleasure to look after.


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Review from Emma D (Daughter of Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Everycare are thoughtful, professional and kind. My mum looks forward to their daily visits. I find the timesheet really helpful as Mum then knows who to expect and when. There is real continuity of care. I would highly recommend the service.

Reply from Marie Allen, Registered Manager at Everycare trading as Trinity Homecare Sussex

Thank you so much for your kind words, Mum is a real delight to visit and the carers really enjoy visiting her.


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Review from D A (Cousin of Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just started with Everycare. They have gone above and beyond for us so far. We are looking forward to a great working relationship with them. They have a great family feeling that they have bought with them to ease the transition.

Reply from Marie Allen, Registered Manager at Everycare trading as Trinity Homecare Sussex

Thank you very much for your review, we value your opinions and will pass on to the team, thank you so much.


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Review from J A (Daughter of Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had a difficult experience with a previous care provider, I was pleased to find Everycare had availability to care for my father who has dementia.
They quickly set up a meeting with myself and my father to ascertain his needs.
Everycare provided us with a small group of carers, essential for
Dad's needs.
So far the carers have been very kind and efficient.
Minor concerns have been dealt with swiftly and when you phone the office the staff are always willing to help.

Reply from Marie Allen, Registered Manager at Everycare trading as Trinity Homecare Sussex

Thank you for your kind words, we appreciate all feedback we receive and are happy the service is going well. Your dad is a pleasure to look after.


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Review from M B (Niece of Client) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has received excellent care. Her carer has been very patient and compassionate.

Reply from Marie Allen, Registered Manager at Everycare trading as Trinity Homecare Sussex

Thank you so much for your kind words, they are appreciated.


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Review from Ann T (Client) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the carers sent to me to be very helpful, friendly and easy to relate to. Very polite and friendly.
Would not hesitate to recommend them.

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Review from D B (Client) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare helped me with one week's live-in care after my foot operation followed by one week's visiting care. I was very pleased indeed with all their arrangements and all the carers were well trained and very kind and helpful.

Reply from Nicola Small, Branch Manager at Everycare trading as Trinity Homecare Sussex

Thank you so much for your review, we were so pleased that you recovered so well after your operation.


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Review from Anna S (Daughter of Client) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare assisted with the care needs we needed immediately. In the short time we have been with them, the three carers are in a different league compared to the previous agency we used.
I would recommend anyone to Everycare. Thank you.

Reply from Nicola Small, Registered Branch Manager at Everycare trading as Trinity Homecare Sussex

Thank you so much for taking the time to write us a review, we were very happy to be able to help.


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Review from Alison A (Daughter of Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare staff are always professional, kind, and reliable. Thank you!

Reply from Nicola Small, Branch Manager at Everycare trading as Trinity Homecare Sussex

Thank you so much for taking the time to write us a review, we are so pleased to hear that your mum and yourself are happy with our service.


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Review from S D (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service, it was brilliant.
I would certainly have them again.
Highly recommendable.

Reply from Nicola Small, Branch Manager at Everycare trading as Trinity Homecare Sussex

Thank you so much for taking the time to review our service, even though you only needed us for a short time, it was a pleasure to be able to help.


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Review from J W (Client) assisted by family/friend published on 19 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good on their timekeeping. All carers are very good and maintain a high level of care, always cheerful and friendly. Go the extra mile to help me.

Reply from Andy Taylor, Director at Everycare trading as Trinity Homecare Sussex

Thank you for your comments. We do always try to go the extra mile.


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Review from P F (Wife of Client) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been impressed by their punctuality, reliability and willingness to assist in any tasks required of them.

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Review from M C (Wife of Client) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are a wonderful help; I would not be able to manage without them. They are caring, efficient, always good-humoured, and a pleasure to have them visit. They treat my husband with care and consideration, which is so important to his dignity, and for which, I am extremely grateful.

Reply from Andy Taylor, Director at Everycare trading as Trinity Homecare Sussex

Thank you for such a lovely review of our carers and the service they provide.


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Review from Y S (Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Company excellent run areas.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Everycare trading as Trinity Homecare Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Everycare trading as Trinity Homecare Sussex is calculated as follows: ( (60 Excellents x 5) + (5 Goods x 4) ) ÷ 65 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare trading as Trinity Homecare Sussex is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (4)

Marie

Marie Allen

Job Title: Registered Manager

Joined: 2023

Marie holds a Level 5 Diploma in Health & Social Care Management. For 18 years before joining Everycare she was a Registered Manager for a Domiciliary Care Company over London and Kent.


Tessa

Tessa Barber

Job Title: Care Manager

Joined: 2020

Tessa joined Everycare three and a half years ago as a care worker and has progressed her career into becoming a live in care manager. Tessa is currently completing her train the trainer course.


Denise

Denise Curtis

Job Title: Field Care Supervisor

Joined: 2023

Denise joined the company in March 2023 as a field care supervisor.


Georgia

Georgia Riggs

Job Title: Coordinator

Joined: 2021

Georgia joined the company as a care worker and has progressed her career to becoming a coordinator for Every Care.


Frequently Asked Questions about Everycare trading as Trinity Homecare Sussex

What Type of Services does Everycare trading as Trinity Homecare Sussex offer?

Everycare trading as Trinity Homecare Sussex offers Home Care.

How many Carers does Everycare trading as Trinity Homecare Sussex employ?

Everycare trading as Trinity Homecare Sussex employs 42 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Everycare trading as Trinity Homecare Sussex to verify any information. View our terms and conditions. Everycare trading as Trinity Homecare Sussex has a Platinum Service – more info.