Trinity Homecare Sussex

3 High Street, Old Town, Eastbourne BN21 1HG
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9.9 59 Reviews
  • Trinity Homecare Sussex, Eastbourne
Everycare trading as Trinity Homecare Sussex, continuity is maintained between clients and carers, understanding that relationships built are key to wellbeing and peace of mind...

The provider's care services...

Everycare's extensive range of homecare services includes:

•        Tailor-made care packages

•        Help with washing and dressing

•        Medication management and prompting

•        Companionship and outings

•        Escorts to appointments and shopping

•        Meal preparation and cooking

•   Live in Care Packages

•        Housework and laundry

•        Family support

•        24 hour ‘on call’ support

•        Palliative Care

•        Alzheimer and Dementia support

•        Night sitting and sleep-ins

Career opportunities...

Everycare's commitment to recruiting high quality staff includes:

•        Flexible working hours

•        Market leading pay rates

•        Weekend and evening pay enhancements

•        Tax free mileage allowance

•        Holiday pay

•        Health cash plan scheme

•        Pension scheme

•   Recommend a friend bonus scheme

•        Full induction and ongoing training

All Everycare staff members have undergone an enhanced DBS check, are fully trained and insured.

Everycare ‘Complete Care in the Community’ Established 1997.

Show Trinity Homecare Sussex on the Map

Care Provided by Trinity Homecare Sussex

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Marie Allen (Registered Manager)

Funding & Fees Guide for Trinity Homecare Sussex

  • Prices

  • Calls from £30.00 per hour

  • We have a minimum call time of 45 minutes in order to maintain a high quality service

Trinity Homecare Sussex Reviews (59)

Total of 59, showing 21-40
9.9

Trinity Homecare Sussex has a Review Score of 9.9 (9.923) out of 10, based on 11 reviews in the last 2 years. Over all time Trinity Homecare Sussex has 59 reviews.

Overall Experience

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Review from Rosemary K (Client) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, could not complain.

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Review from N B (Client) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always reliable, client-centred. Very accomodating and there's unexpected changes

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Review from S S (Daughter of Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Everycare for the past year and have been very happy with all aspects of the service. Communication has been excellent, and we have been impressed that any issues identified by Everycare with my mum's care have been raised speedily and dealt with. They have been very good at keeping us
informed. In summary, it's a professional and efficient service, which has met my mum's needs.

Reply from Andy Taylor, Director at Trinity Homecare Sussex

Thank you for taking the time to review our service. Keeping clients informed of changes and good all-round communication is always very important to us.


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Review from J C (Wife of Client) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are brilliant. We can't fault them. They are very caring.

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Review from L M (Client) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Request for my specific service following total knee replacement surgery. I have found the service to be exemplary, personally tailored made, very friendly, very courteous and kind. Nothing is too much trouble. They have been flexible to my needs in all respects, changing appointments as needed as well
as being flexible to my needs on each visit. Very sensitive to my situation; gentle, caring and fun. Thank you.

Reply from Andy Taylor, Director at Trinity Homecare Sussex

Thank you for taking the time to review our service. We’re delighted that we were able to help you when you needed that support and that the service was flexible enough to fit your needs.


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Review from G G (Client) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased and in admiration of the care, I have been given by Everycare Eastbourne. The carers have been punctual and efficient, entertaining if allowed and create a bit of fun. They have been well supported by their HQ and I feel secure in the care of the agency.

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Review from Jill G (Client) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the carers that visit me and for what they do. They are all very polite and friendly and helpful and I am very lucky to be able to have them all. Also, the telephone staff is very pleasant and helpful whenever I ring.

Reply from Andy Taylor, Director at Trinity Homecare Sussex

Thank you for your comments with regards to all our staff. Our carers are often praised for their work out in the community but our office staff don't always get the credit they deserve, so thank you.


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Review from F B (Daughter of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare responded to my call in a desperate hour of need. Within 7 hours we had live-in care. The carer was a godsend. My mother was instantly put at ease. Nothing was too much trouble.

Reply from Andy Taylor, Director at Trinity Homecare Sussex

Thank you for taking the time to review our live-in care service. Sometimes it's so important to be able to deliver a very quick response to a clients request, and I'm so pleased we were able to do that in this instance.


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Review from J H (Wife of Client) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The help provided has enabled my husband to stay in our home despite difficulties arising in his care due to limitation of age, compounded by the problems created during the onset of the Covid-19 crisis when help was continually difficult to obtain and access to medical facilities was also restricted.
The help provided was of a highly competent standard throughout.

Reply from Andy Taylor, Director at Trinity Homecare Sussex

Thank you for your comments. Whilst Covid-19 has presented many problems for everyone in the care industry it is still nice to be appreciated for the work that is done day in day out by our dedicated team of carers.


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Review from Nina H (Daughter of Client) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare has been wonderful from the first contact extremely pleasant, efficient, kind and helpful. My Mum's carer is perfect. She is so supportive to mum and so attentive, but she is also fun, jolly and empathetic. Cannot recommend Everycare highly enough.

Reply from Andy Taylor, Director at Trinity Homecare Sussex

Dear Mrs H, thank you for your feedback. It's good for people to realise that care can also be a bit of fun. Delighted to hear you would recommend us.


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Review from Barry S (Client) assisted by family/friend published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with all our care.
No complaints at all.
Having Everycare enables me to remain at home.

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Review from C C (Wife of Client) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is very professional and caring. Always on time and does an excellent job.

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Review from Bernadette T (Client) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with carers. Staff lovely. I would use your firm again if needed.

Reply from Andy Taylor at Trinity Homecare Sussex

We are delighted that you were happy with the service and are here if and when you ever need us again. We will pass on your thanks to the carers.


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Review from A V (Daughter of Client) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone provided an excellent live-in service that put my mind at rest when my mother came out of hospital after a fall. The care given by Everycare enabled my mother to safely get back to living independently again. Our thanks go to them all.

Reply from Andy Taylor at Trinity Homecare Sussex

Thank you. So pleased we were able to help your mother regain her independence.


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Review from Eveline S (Client) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite happy with my care.

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Review from K Y (Client) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with carers and all staff.

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Review from Ann B (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care and service before and after a hip operation. I couldn't have managed without these super carers - a real delight.

Reply from Andy Taylor at Trinity Homecare Sussex

Many thanks. We're pleased to have been of service.


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Review from Amanda B (Friend of Client) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed by all of the staff in office and carers. I have had nothing but good feedback from my client - Every carer has been so friendly and kind and always full of the joys (in her words). Personally, I have noticed a huge difference around the home and the care given to her.
Speaking with all the family, they are equally as happy!

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Review from Julie C (Daughter of Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have managed the past six months without the girls from Everycare. It's been physically and emotionally demanding time and both myself and my mum have had every support possible.
Everything has been made so easy. Just a phone call to adapt and adjust as mum's care evolved and her situation
changed. Always cheerful and extremely professional - very kind and caring. Observant for things that need Dr attention. Great at getting a giggle out of mum. Absolute angels.

Reply from Andy Taylor at Trinity Homecare Sussex

Thank you so much for your comments. It's so important to address the emotional side of care as well as the physical as they are so closely linked to well being. We are delighted that you have been so happy with the service.


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Review from J B (Wife of Client) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare by name Everycare by nature. Girls go beyond their duties.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Trinity Homecare Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Trinity Homecare Sussex is calculated as follows: ( (60 Excellents x 5) + (5 Goods x 4) ) ÷ 65 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Homecare Sussex is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Meet the Team (4)

Marie

Marie Allen

Job Title: Registered Manager

Joined: 2023

Marie holds a Level 5 Diploma in Health & Social Care Management. For 18 years before joining Everycare she was a Registered Manager for a Domiciliary Care Company over London and Kent.


Tessa

Tessa Barber

Job Title: Care Manager

Joined: 2020

Tessa joined Everycare three and a half years ago as a care worker and has progressed her career into becoming a live in care manager. Tessa is currently completing her train the trainer course.


Denise

Denise Curtis

Job Title: Field Care Supervisor

Joined: 2023

Denise joined the company in March 2023 as a field care supervisor.


Georgia

Georgia Riggs

Job Title: Coordinator

Joined: 2021

Georgia joined the company as a care worker and has progressed her career to becoming a coordinator for Every Care.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Homecare Sussex to verify any information. View our terms and conditions. Trinity Homecare Sussex has a Platinum Service – more info.