Trinity Homecare Sussex

3 High Street, Old Town, Eastbourne BN21 1HG
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9.9 59 Reviews
  • Trinity Homecare Sussex, Eastbourne
Everycare trading as Trinity Homecare Sussex, continuity is maintained between clients and carers, understanding that relationships built are key to wellbeing and peace of mind...

The provider's care services...

Everycare's extensive range of homecare services includes:

•        Tailor-made care packages

•        Help with washing and dressing

•        Medication management and prompting

•        Companionship and outings

•        Escorts to appointments and shopping

•        Meal preparation and cooking

•   Live in Care Packages

•        Housework and laundry

•        Family support

•        24 hour ‘on call’ support

•        Palliative Care

•        Alzheimer and Dementia support

•        Night sitting and sleep-ins

Career opportunities...

Everycare's commitment to recruiting high quality staff includes:

•        Flexible working hours

•        Market leading pay rates

•        Weekend and evening pay enhancements

•        Tax free mileage allowance

•        Holiday pay

•        Health cash plan scheme

•        Pension scheme

•   Recommend a friend bonus scheme

•        Full induction and ongoing training

All Everycare staff members have undergone an enhanced DBS check, are fully trained and insured.

Everycare ‘Complete Care in the Community’ Established 1997.

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Care Provided by Trinity Homecare Sussex

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Marie Allen (Registered Manager)

Funding & Fees Guide for Trinity Homecare Sussex

  • Prices

  • Calls from £30.00 per hour

  • We have a minimum call time of 45 minutes in order to maintain a high quality service

Trinity Homecare Sussex Reviews (59)

Total of 59, showing 41-59
9.9

Trinity Homecare Sussex has a Review Score of 9.9 (9.923) out of 10, based on 11 reviews in the last 2 years. Over all time Trinity Homecare Sussex has 59 reviews.

Overall Experience

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Review from Jan N (Client) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having come out of hospital after breaking my ankle. I was unable to do anything for myself (activities of daily living). Everycare carers came in everyday to do the essentials and were always on time and very efficient. Not only did they help me back on to my feet again but also cheered me up on a
daily basis making the whole ordeal less traumatic than it could have been. Thank you Everycare Eastbourne.

Reply from Andy Taylor at Trinity Homecare Sussex

Thank you for your review. It’s easy for people to forget how important the social impact of good care is. Naturally, the hands-on care is important but the social interaction is too.


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Review from Colin L (Relative of Client) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent support through a very difficult time.

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Review from Dorothy M (Client) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care all round.

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Review from I M M (Client) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care, carers helpful, friendly and very caring.
Turned up on time and got on with the job in hand, also did other bits and pieces as required. Very satisfied with the service provided.

Reply from Andy Taylor at Trinity Homecare Sussex

Thank you for taking the time to review the service. Regular carers at regular times has always been one of our mantras as it ensures the best care for our clients.


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Review from Carol E (Wife of Client) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

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Review from M W (Client) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with every aspect of the service received.

Reply from Andy Taylor at Trinity Homecare Sussex

Thank you for taking the time to review our service. It's great to hear you're happy with every aspect of the service we provide.


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Review from B J E (Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The three ladies I had to attend to me were super - very professional and encouraging. They were extremely well trained and became friends with you but not over the top!


I missed them when I recovered!


Reply from Andy Taylor, Director at Trinity Homecare Sussex

Thank you for your very kind comments about our staff. Of course, training is important to us in ensuring we deliver the service you expect but achieving the personal relationship with a client that you obviously have is equally important.


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Review from Francis W (Brother of Client) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers are of an exceptionally high standard. Always on time.

Reply from Andrew Taylor, Director at Trinity Homecare Sussex

Thank you. Timekeeping is such an important part of delivering quality care. Regular carers at regular times is what we believe in.


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Review from Pamela P (Niece of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care, office staff of Everycare (Eastbourne) to be extremely pleasant, helpful and efficient. No complaints at all.

Reply from Andy Taylor, Director at Trinity Homecare Sussex

Thank you for taking the time to complete a review card. We are delighted you are so happy with the carers and our office staff.


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Review from Dennis S (Husband of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience excellent.

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Review from Joan W (Niece of Client) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare Eastbourne was highly recommended to me by a rehabilitation centre as the best care agency in Eastbourne, where my 101-year-old aunt had been recuperating since the beginning of August 2016 until her passing in May 2017. The management and all the carers have been extremely carefully and well
selected, highly trained, professional, totally reliable, trustworthy, punctual and very loving and caring. My late aunt called them all 'her lovely girls' and wished to return home and be cared for by them in her final days. Throughout the past ten months, I have had dealings with a number of other local care agencies and I can honestly say that Everycare was head and shoulders above all others, always adapting to my aunts changing needs. I would unhesitatingly recommend Everycare Eastbourne to any other family whose loved one wishes to remain in their own home but needs help and support to be able to do so.

Reply from Andy Taylor, Director at Trinity Homecare Sussex

Thank you very much for your lovely words. Your Aunts 'lovely girls' loved caring for her as much as she loved having them.


We often say that enabling people to stay at home, where they most want to be in their final days, is what we are here for and we are delighted that we enabled your Aunt to do just that.


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Review from Scholly K (Daughter of Client) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother for the past 4 years plus has been looked after by everyone. They have tailored her needs to her changing situation with ease - also anticipated what she needs - like a trip out or a chat. As I live away, they have been wonderful supporting her and the care has been great which has
helped me as I cannot be with her. She loves them and calls them her girls! I would highly recommend this agency if you have a care need in your family.

Reply from Andy Taylor, Proprietor at Trinity Homecare Sussex

Good care isn't just about giving out tablets or putting someone to bed it's about the relationships between carers and clients, so it's great to hear when this is working so well. Thank you for taking the time to review the service. We are delighted that your Mum loves 'her girls'.


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Review from Fred F (Husband of Client) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare was the second agency I employed in Eastbourne. The first, for 4 months, kept changing the carers, were frequently late and sometimes did not seem to have much experience. But Everycare were brilliant: the same two carers arrived on the dot every day (when one was on vacation the same substitute
took her place); never late to arrive.
They were relaxed, cheerful and helpful in every way and never in a rush to leave. In the last days they put on extra carers and visited more frequently, they pulled out all the stops to help me. I would highly recommend Everycare to anyone.

Reply from Andy Taylor, Director at Trinity Homecare Sussex

Thank you for your lovely comments. As per previous reviews, I can only stress how important getting a regular carer at a regular time is for a client. It's difficult unless people have experienced how care is sometimes delivered to appreciate how important this is. Thanks again.


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Review from Peter G (Son of Client) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good reliable service during the short time needed. Carer was positive and kind.

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Review from Paul W (Son of Client) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I got Everycare, (Eastbourne) at very short notice as another agency let me down last thing. From the moment I spoke to them, I was given the confidence that they would help me to provide care support during our 11 day holiday in Eastbourne. During the stay we had various carers, and all of the care
provided was gold standard or five star.
Should we ever need cover on a next visit, I will have no hesitation in asking Everycare (Eastbourne) again to help out with the care cover. I am sorry that they are not in North London as I would use them on a regular basis. In closing, with their help it made both my mother and myself have a wonderful holiday in Eastbourne.

Reply from Andy Taylor, Director at Trinity Homecare Sussex

Thank you so much for taking the time to review our service. I'm delighted that we were able to deliver 5 star service to you and enable your Mum to have a great holiday here in Eastbourne. We look forward to seeing you next year!


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Review from Michael H (Client) published on 22 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial meeting, Everycare demonstrated their professionalism by the way in which they asked questions to identify our requirements and to tailor those specifically to our Aunt. The care plan was well set out, easy to read, clearly detailing how the service would be delivered by a dedicated
team of carers allocated to ensure the best fit. Following commencement of the service Everycare managers regularly checked that our Aunts ongoing needs were being fully met. Any changes were supported by managers visiting to ensure the service continued to meet expectations. Everycare has helped considerably in monitoring medicines, repeat prescriptions, doctors visits etc. Together with first class out of hours support.


The support Everycare have given the family has been consistent and of a very high quality. We would not want to contemplate how difficult it would be for us without the support and advice provided by Everycare.


Well done to Everycare managers and team.


Reply from Andy Taylor, Director at Trinity Homecare Sussex

Thank you so much for taking the time to comment on the service we have provided to your Aunt. Continuity of care, regular staff, management support and 24 hour on call support are all part of the system but most important are our people so a huge thank you to you for acknowledging the great work they do every day.


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Review from Paul T (Brother of Client) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been involved with Everycare for over 5 years as they provide care to my sister who has dementia (aged 85) and I have POA for her. Throughout my dealings I have found Everycare to be very professional and caring. They have a very high standard of care and the office is also highly efficient and
well run. Particularly important I feel, is the continuity of care and in one case a carer has looked after my sister for the whole time of her illness. Their ability to retain staff says something. An excellent care operation.

Reply from Andy taylor, Proprietor at Trinity Homecare Sussex

Continuity of care is so very important and often it is not appreciated how much this benefits our clients.
Our staff are our business and your kind words reflect the effort and care that they deliver to our clients every day of the year. Thank you.


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Review from Alison D (Daughter of Client) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had used another local care agency without success and called into Everycare late one afternoon. The welcome I got was enthusiastic and encouraging and I was able to organise a meeting at my mother's home very quickly since my time in Eastbourne was limited. The carers that attended are friendly and
efficient and my mother says "they seem to like me" which is high praise from her. If I have asked for extra visits or changes to times the requests have been met without problem. Everycare is definitely an agency to recommend.

Reply from Andy taylor, Proprietor at Trinity Homecare Sussex

Thank you for your comments not just about our carers but also the staff in the office. It's always a team effort and we're delighted to have been of service.


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Review from R R (Wife of Client) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the past 12 months my husband had 12 different carers from Everycare as his needs increased. Without exception each one treated him with care and respect. My husband was in the final stages of Parkinsons and unable to speak, the carers were friendly and approachable when dealing with his personal
needs, made his life more tolerable.
We nursed my husband at home until he died in January 2016. The understanding, help and support I received from the management and carers of Everycare was invaluable and I could not have coped without them.

Reply from Andy Taylor, Director at Trinity Homecare Sussex

Thank you for your lovely comments. I know all the staff loved coming to your husband and it's satisfying to know we were able to keep him at home where he wanted to be.


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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Trinity Homecare Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Trinity Homecare Sussex is calculated as follows: ( (60 Excellents x 5) + (5 Goods x 4) ) ÷ 65 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Homecare Sussex is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Meet the Team (4)

Marie

Marie Allen

Job Title: Registered Manager

Joined: 2023

Marie holds a Level 5 Diploma in Health & Social Care Management. For 18 years before joining Everycare she was a Registered Manager for a Domiciliary Care Company over London and Kent.


Tessa

Tessa Barber

Job Title: Care Manager

Joined: 2020

Tessa joined Everycare three and a half years ago as a care worker and has progressed her career into becoming a live in care manager. Tessa is currently completing her train the trainer course.


Denise

Denise Curtis

Job Title: Field Care Supervisor

Joined: 2023

Denise joined the company in March 2023 as a field care supervisor.


Georgia

Georgia Riggs

Job Title: Coordinator

Joined: 2021

Georgia joined the company as a care worker and has progressed her career to becoming a coordinator for Every Care.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Homecare Sussex to verify any information. View our terms and conditions. Trinity Homecare Sussex has a Platinum Service – more info.