Everycare (Cardiff) Ltd

28 Carlisle Street, Splott, Cardiff CF24 2DS
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8.0 9 Reviews
  • Everycare (Cardiff) Ltd, Cardiff
Everycare (Cardiff) Ltd has an excellent reputation built on 18 years of delivering the highest quality home care services to the people of Cardiff and the surrounding areas. All services are supervised by Qualified Nursing staff.

The company provide an extensive range of home care services which include:
• Day-to-day Personal & Social Care
• Housework & Meal Preparation
• Bathing Service
• Night Sitter/Sleep Ins
• Rehabilitation & Home from Hospital
• Palliative Care at home
• Holiday packages
• Domestic Services, e.g. laundry or shopping
• Companionship
• Assistance with medication
• 24 hour / 7 day live-in care
• Outings and escort services
• Enablement services
• Respite services

The objective is to provide the highest quality reliable service, believing in the importance of clients receiving care from regular staff, not a string of different people arriving at different times. A dedicated team for each client that is appropriate for the amount of care needed. This team normally provides the cover when there are staff absences due to leave or sickness. Also operate a 24 hour on call service for clients and staff to provide support to both. So if a staff member fails to arrive they have someone immediately available to arrange a replacement.

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Care Provided by Everycare (Cardiff) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nadine Cottrell (Registered Manager)

Everycare (Cardiff) Ltd Reviews (9)

8.0

Everycare (Cardiff) Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Everycare (Cardiff) Ltd has 9 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 1
  • 0

Date Published

9
0
0
1
8

Review from Win T (Mother of Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare Cardiff has provided care for my son for approximately 10 years. His carer has been constant for those years and he has always demonstrated excellent care for my son, getting to know him and the family, and treating everyone with kindness and dignity.
I feel very confident that my son will
continue to receive excellent care from Everycare and their staff.

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Review from Hannah G (Granddaughter of Client) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been with Everycare for a while now I've just moved back to Cardiff what can I say my grandma is treated as a queen. She has the same stuff week in and week out. The level of care is out of this world. After my grandad passed away she was so depressed but having Everycare her spring in
her step is back I honestly can't thank Everycare and another thank you for caring for her as you would your only family. She even goes for a little walk to the office and the girls in the office know each of their client's names, and she really enjoys a cuppa tea with them and she is always more than welcome. To the staff they are not a client, to them, they are family honestly amazing!

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Review from Erica A (Daughter of Client) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank the staff at Everycare enough for the support they give not only my dad but me as well. I was on holiday and, unfortunately, my dad's chemist didn't deliver my dad's medication and was closed on a Saturday. On call and because of the support, staff managed to get Dad on emergency prescription
and then find a chemist to dispense it for them. Having a supportive company allows me to be reassured and my dad is well looked after when I'm not there. This last year has been extremely hard for me with my dad's health deteriorating but they continue to support him to an excellent standard and also support me - especially as they know I can't always be there every day!

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Review from G H (Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using this service recommended by a social worker for approximately three years. Apart from minor hiccups at first, mostly about time/appointments of staff which is usually caused by staff sickness or car trouble, the service has been very good.

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Review from M W (Client) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very satisfied with the care I receive with Everycare. The carers are very friendly, make me feel relaxed and treat me with dignity. I would recommend them to any friends or family.

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Review from M T (Wife of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience using Everycare has been absolutely marvellous. It is such a relief to know he is having a thorough shower, hair wash and shave twice a week, whereas before he could not remember how to do various things which would cause unnecessary conflict. Thank you so much.

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Review from Roslyn B (Friend of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the level of care my friend is receiving. I know she won't let the girls help with her hygiene needs, but with regard to other help, she is more than happy. Knowing she has someone calling twice a day to check and offer help is a great comfort to me, as living in Newport I can't
get down as often as I would like. I am always kept informed if the girls have any concerns regarding her. Both my friend and I are more than pleased with the support given.

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Review from Phil M (Son of Client) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very much stuck in his ways, as a man who worked the sea in his younger day's, he didn't expect any help from the family in the past. He has now changed thanks to the staff at Everycare. My dad has the same male carers at the same times week in week out. The office girls are amazing, they
will go out of there way and are always on hand to help the carers out.
Dad even has a social call, he loves to go and have a cuppa in the office with the girls,
Everycare is brilliant, thank you so much, highly recommended.

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Review from Vicki C (Client) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Had a phone call from the "manageress" in which she was rude and arrogant and virtually told me that what I wanted doesn't matter. I want a copy of that phone call so this matter can be taken further. Since the first week, there have been problems. They completely forgot me, no continuity in carers
or times, wouldn't recommend this company to anyone. I've Been with them for 8 months and only had a week or two problem-free.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Everycare (Cardiff) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Everycare (Cardiff) Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare (Cardiff) Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (3)

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Frequently Asked Questions about Everycare (Cardiff) Ltd

What Type of Services does Everycare (Cardiff) Ltd offer?

Everycare (Cardiff) Ltd offers Home Care.

How many Carers does Everycare (Cardiff) Ltd employ?

Everycare (Cardiff) Ltd employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Everycare (Cardiff) Ltd to verify any information. View our terms and conditions. Everycare (Cardiff) Ltd has a Platinum Service – more info.