Everycare (East Surrey) Ltd

7 Western Parade, Woodhatch, Reigate RH2 8AU
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9.7 47 Reviews
  • Everycare (East Surrey) Ltd, Reigate
Everycare (East Surrey) Ltd employs a range of qualified professionals, including healthcare assistants, registered nurses and support workers. A rigorous recruitment and selection programme, together with ongoing personal assessment, safeguards quality and improves client well-being.

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Care Provided by Everycare (East Surrey) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jacqui Armstrong (Registered Manager)

Everycare (East Surrey) Ltd Reviews (47)

Total of 47, showing 1-20
9.7

Everycare (East Surrey) Ltd has a Review Score of 9.7 (9.742) out of 10, based on 11 reviews in the last 2 years. Over all time Everycare (East Surrey) Ltd has 47 reviews.

Overall Experience

  • 31
  • 16
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Date Published

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Review from Jane A (Daughter of Client) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received gentle and generous care from all of the carers. Thank you.

Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) Ltd

Thank you for your kind words. I will be sure to pass them on to the team.


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Review from J G (Son of Client) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare have been excellent in every way, polite and caring to my mother-in-law making her comfortable and safe. Mum has always been happy with the care she has received and always looks forward to the visits. The care my mother-in-law has received has been second to none.

Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) Ltd

Thank you for your kind words, I will pass them on to our dedicated care team


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Review from P P (Client) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice girls very helpful. The office staff are helpful. Very happy with the care provided.

Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) Ltd

Thank you for your kind words, it is a pleasure to be able provide our services to you


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Review from K L (Daughter of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the carers 4 times a day to assist Mum they are absolutely great and do all that needs to be done. Very helpful, friendly and do the jobs as we want. Mum seems very happy and so am I as it takes a lot off me. Couldn't be happier. The office staff are very helpful if any problems they are always
sorted straight away.

Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) Ltd

Thank you for your kind words, it is our pleasure to be supporting your mother.


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Review from B B (Son of Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old father has 3 carers each day to help with getting up, dressing washing, breakfast, lunch, medication and putting him to bed. They have gone above and beyond to make dad feel comfortable and happy in his own flat. Dad still has his sense of humour and is cheeky even at 95 years old, and
likes to chat. His carers make his day. The office staff too are great and quick to act on any changes to dad's routine, keeping me informed of everything. A big thank you to all.

Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) Ltd

Thank you for your kind words, I will be sure to share them with the rest of the team


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Review from H B (Daughter of Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding response from the care manager in facilitating mum's transition from respite care to care at home. Couldn't be happier in all aspects of mums care at such a difficult time. Thank you Everycare you have been excellent.

Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) Ltd

Thank you for your kind words, we are honoured to be looking after your mother.


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Review from P G (Son of Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great carers, make mum feel safe and always have time to chat if they can with her. Very polite and always take time to ensure mum is looked after well.

Reply from Laura Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you for your kind words, I will pass your kind words onto the team.


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Review from Ian P (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two forty-five minute visits from two different carers and both ladies fulfill my requirements most admirably. Great girls, attentive and sociable.

Reply from Laura Dunlop, Manager at Everycare (East Surrey) Ltd

Many thanks for your lovely review. I will ensure your kind words are passed to the team.


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Review from Diana K (Wife of Client) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Everycare staff in the office both welcoming and understanding. Most of the carers are pleasant and are good at their job, with a good sense of humour; they share a lot of laughs with my husband, who is completely bedbound. The twenty minutes the two carers spend with him is a help to me. I
have with pleasure recommended Everycare to a friend who needs help.

Reply from Laura Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you for taking the time to fill out the review. It's a pleasure to support you with your husband.


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Review from James B (Client) assisted by family/friend published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff to be very efficient and friendly. And they make me a nice cup of tea and have a chat after giving me my lunch.

Reply from Laura Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you for taking the time to fill out the review. It's a pleasure to support you.


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Review from Roy D (Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both the carers and office staff are very friendly and helpful. Punctuality could be better, but they always arrive.

Reply from Laura Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you very much for taking the time to fill out the survey.


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Review from P P (Wife of Client) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All your staff were very kind and supportive to both my husband and me.

Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you for taking the time to review us. It was a pleasure to support you both.


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Review from Victor L (Partner of Client) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and I found the staff of this care company not only to be professional in their attitude towards us but also showed the human touch. We could have a laugh and joke with them and talk about their families. Apart from caring for my partner they were also concerned about my welfare and made
sure I was not overdoing things and getting unnecessarily tired.

Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you for this very complimentary review. I will ensure that all our staff will see this and know their care provided was valued and appreciated.


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Review from Penny A (Daughter of Client) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you need someone to care for your loved ones like it was you caring for them, then "Everycare" is the care agency for you. My only regret is that we didn't find them sooner. My mum loves you - what more can I ask! Thank you so much.

Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you so much for this complimentary review. I will ensure that all the staff get to see this and know that their care is valued. It was a pleasure to provide care for your family member.


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Review from A D (Daughter of Client) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff always tried to help where possible. During the first lockdown of 2020, the carers were amazing, under very difficult circumstances. They were working in unprecedented times and the majority of them gave 110 per cent. Not an easy role at the best of times and working with limited
knowledge of their client's ailments. Thank you to those that care; you know who you are! Warmest wishes.

Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you so much for this review, and I will ensure staff are aware of your appreciative comments.


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Review from V G (Husband of Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Everycare staff looking after my wife and mother are both professional and caring. The head office staff also do all they can to be helpful and efficient. They all provide a high level of aid and assistance. The attending carers are very nice and considerate people.

Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

Many thanks for your complimentary review of our service which I will share with all our staff.


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Review from Catherine I (Daughter of Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are delighted with the care our mother receives. They are very good at contacting us/doctor if they have any concerns, and we feel she is in safe and caring hands.

Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

It is reassuring that you as a family feel safe that your Mother is being cared for in a way that meets her needs. Thank you for taking the time to complete this review.


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Review from G W (Daughter-in-law of Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everycare has provided support, care and companionship for my mother-in-law. She has formed good relationships with the ladies who look after her. These relationships are stronger with the carers who visit her regularly as she becomes anxious sometimes. We have found communication with Everycare good
so we can buy food/supplies that are needed. It is a comfort to know she is well looked after and her needs are being met.

Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

It's always valuable to have feedback about the service provided by Everycare and your review will be shared with the Everycare staff. Thank you.


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Review from S B (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Everycare for over 7 years and love everyone that comes into me. They are efficient and professional plus they are very friendly.

Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

Everycare appreciates such positive feedback about your long experience with having Care calls.


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Review from Christine (Daughter of Client) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's main carer has been absolutely brilliant. She engages with Mum and manages Mum when she can be a bit difficult. The service is always flexible to meet needs, sometimes at short notice for appointments etc. Very happy with both care and overall management and accessibility of staff.

Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you for taking the time to submit this positive, complimentary review. Everycare values your feedback, and I will share this with our staff to know that their care has had such an impact on your relative and yourself.


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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Everycare (East Surrey) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Everycare (East Surrey) Ltd is calculated as follows: ( (52 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 66 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare (East Surrey) Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Jacqui

Jacqui Armstrong

Job Title: Registered Manager

Joined: 2023

Jacqui started her care journey in 2009 and has worked in many different care settings, working with Learning disabilities, acquired brain injury, multiple sclerosis, dementia, elderly, Parkinson's and stroke, to name just a few, working in residential settings and out in the community.


Starting her care journey as a care assistant, Jacqui progressed and became the Manager for Everycare East Surrey in November 2023, becoming CQC registered in February 2024.


When she is not working, Jacqui enjoys spending time with her family, and travelling.


Frequently Asked Questions about Everycare (East Surrey) Ltd

What Type of Services does Everycare (East Surrey) Ltd offer?

Everycare (East Surrey) Ltd offers Home Care.

How many Carers does Everycare (East Surrey) Ltd employ?

Everycare (East Surrey) Ltd employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Everycare (East Surrey) Ltd to verify any information. View our terms and conditions. Everycare (East Surrey) Ltd has a Platinum Service – more info.