Everycare (East Surrey) Ltd

7 Western Parade, Woodhatch, Reigate RH2 8AU
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9.7 47 Reviews
  • Everycare (East Surrey) Ltd, Reigate
Everycare (East Surrey) Ltd employs a range of qualified professionals, including healthcare assistants, registered nurses and support workers. A rigorous recruitment and selection programme, together with ongoing personal assessment, safeguards quality and improves client well-being.

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Care Provided by Everycare (East Surrey) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jacqui Armstrong (Registered Manager)

Everycare (East Surrey) Ltd Reviews (47)

Total of 47, showing 41-47
9.7

Everycare (East Surrey) Ltd has a Review Score of 9.7 (9.742) out of 10, based on 11 reviews in the last 2 years. Over all time Everycare (East Surrey) Ltd has 47 reviews.

Overall Experience

  • 31
  • 16
  • 0
  • 0
  • 0

Date Published

47
1
6
11
36

Review from Claire F (Daughter of Client) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I found the standard of care offered to my mother was excellent. The management are very competent and always willing to help, whilst many of the carers went above and beyond the call of duty to offer extra support when needed. I would have no hesitation in recommending Everycare to others
and I am very grateful for all their help and assistance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maureen R (Daughter of Client) published on 27 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everycare carers assisted my mother to get washed and dressed on a daily basis until she died a month ago. Over the years she received wonderful care and attention from all her regular carers, all of whom were friendly, compassionate and caring. Although I was very protective of my mother I was happy
to trust them with her care.

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Management

Treated with Dignity

Value for Money

Review from I G-J (Son of Client) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare cared for my mother, who is in her late 90's, in her own home, for approximately 4 years, until she finally had to enter a care home.
They were excellent to deal with, provided a reliable program of home visits, and were always flexible when circumstances changed. Their home visit carers
were friendly, compassionate and caring. We were very happy with them.

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Management

Treated with Dignity

Value for Money

Review from Veronica B (Daughter of Client) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare have provided everything we asked of them. This was delivered with kindness and humour. My parents were sometimes difficult but they were always patient with them. They were able to enjoy a joke with them and the whole experience was fair, patient and caring.

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Management

Treated with Dignity

Value for Money

Review from Pat J (Relative of Client) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since 2011, this care agency has attended to the needs of a relative. This was a very complex case with huge challenges in terms of his fluctuation, mental, physical and emotional health.
Reliably, every day, the personnel from Everycare tended to his needs with sensitivity and unfailingly good humour.
Nothing was too much trouble and they often "went the extra mile" for him.
Communication between he staff and us the family, has always been good, and we were so grateful for this when we had warning that end of life was imminent.
I cannot speak too highly of the service provided by Everydcare.

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Management

Treated with Dignity

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Review from Beryl B (Wife of Client) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I was satisfied with the service provided. The standard of care provided varied according to which carers attended. there were about six to eight carers who were excellent and went above and beyond what we expected, on the other hand there were some who did the bare minimum, also sometimes the
time keeping wasn't up to scratch. the staff in the office were very approachable and friendly.

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Treated with Dignity

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Review from Sally H (Sister-in-law of Client) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my own ager and health problems, daily carers came in to help my sister-in-law (95) to wash and dress. They were always prompt, efficient and cheerfully willing to help in any way. They provided a welcome friendly chat and always left everything neat and tidy. I would certainly recommend the
services of Everycare to anyone in need of assistance.

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Everycare (East Surrey) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Everycare (East Surrey) Ltd is calculated as follows: ( (52 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 66 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare (East Surrey) Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Jacqui

Jacqui Armstrong

Job Title: Registered Manager

Joined: 2023

Jacqui started her care journey in 2009 and has worked in many different care settings, working with Learning disabilities, acquired brain injury, multiple sclerosis, dementia, elderly, Parkinson's and stroke, to name just a few, working in residential settings and out in the community.


Starting her care journey as a care assistant, Jacqui progressed and became the Manager for Everycare East Surrey in November 2023, becoming CQC registered in February 2024.


When she is not working, Jacqui enjoys spending time with her family, and travelling.


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