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Hands In Harmony (Milton Keynes) has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Hands In Harmony (Milton Keynes) has 3 reviews.
Review from D W (Next of Kin) published on 22 May 2023
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Terry Turner, Chairman at Hands In Harmony (Milton Keynes)
The client was transferred to our care from the hospital for a brief recovery programme. Initially, there was some confusion regarding the timing and responsibility for medication administration. In response, we fully co-operated with a safeguarding investigation, which resulted in a “partial substantiation” of the issue. As a result, we have made changes to our procedures and provided retraining to our staff to prevent any similar occurrences in the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A D (Sister-in-law of Client) published on 8 December 2021
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Terry Turner, Chairman at Hands In Harmony (Milton Keynes)
The last carer referred to in this review witnessed a serious incident that resulted in the involvement of other agencies. To date, no family member has subsequently contacted us or made a complaint. If they had, we would have referred them to one of the other agencies who took over responsibility.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Brenda G (Daughter of Client) published on 20 February 2017
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Overall Experience
5.0 out of 5
The Office staff were always
I would have no hesitation in using Everycare again and would recommend them 100%.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.0 (1.000) out of 10 for Hands In Harmony (Milton Keynes) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.000 for Hands In Harmony (Milton Keynes) is calculated as follows: ( (5 Very Poors x 1) ) ÷ 5 Ratings = 1
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Hands In Harmony (Milton Keynes) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Nov 2023
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