Extra Hands Home Care Norfolk

Unit A10, Abbey Farm, Commercial Park, Southwell Road, Horsham St Faiths, Norwich NR10 3JU
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7.1 4 Reviews
  • Extra Hands Home Care Norfolk, Norwich
Extra Hands Home Care in Norfolk are a leading independent Home Care Specialist, providing carers trained to the highest standards including Dementia Care. Offering a wide range of services which are individually tailored to suit your needs. The agency have been an approved contracted supplier to Norfolk County Council since 1993.

Care packages can be arranged on either a short term or long term basis, offering flexibility when organising your care and you can be assured staff will meet your requirements every step of the way.

Services include:

Personal Care / Bathing and Toileting
Listening and Companionship
Encouraging Independence and Self Care
Hygiene Cleaning
Preparing and Cooking Meals
Monitoring Visits
Domestic Tasks
Shopping
Laundry
Medication Management
Night Care

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Care Provided by Extra Hands Home Care Norfolk

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hayley Claxton (Registered Manager)

Funding & Fees Guide for Extra Hands Home Care Norfolk

  • Prices

  • 1/4 hour - £12.99
    1/2 hour - £16.99
    3/4 hour - £21.99
    1 hour plus - £26.99 (e.g. 1 & 1/2 hours = £40.49)

  • These charges are the same all year round 7 days a week, including Christmas and Bank Holidays. We also do not charge any travel time.

Extra Hands Home Care Norfolk Reviews (4)

7.1

Extra Hands Home Care Norfolk has a Review Score of 7.1 (7.056) out of 10, based on 3 reviews in the last 2 years. Over all time Extra Hands Home Care Norfolk has 4 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 1

Date Published

4
0
1
3
1

Review from Bryan F (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Extra Hands (Heacham) for a month. The carers are very good. The services used are house cleaning, personal care and food preparation. Their CSR has been very patient with us, we changed the schedule a number of times before getting this correct for the client. Having the charges
done in 15 minute intervals is useful and their app updates keep us informed on the care received.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah P (Daughter of Client) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good service. Mum can be a bit difficult at times and was clearly not asking carers for help or telling them she didn't need it. So I have asked for them to be a little more directive with her. Overall the carers have been very good. Not always great times, very early or very late. Moreover
they do explain generally.

Staff

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Management

Treated with Dignity

Value for Money

Review from C F (Client) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Extra Hands are a hopeless care company as the office staff were awful and the carers were nice but many left. This is a useless company so go somewhere else, not this awful lot! Sometimes staff wouldn't even advise you someone else was coming. They are pathetic. As I say get another agency.

Reply from James Back, Director at Extra Hands Home Care Norfolk

This matter has been investigated, we wish you well for the future.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from H T (Husband of Client) published on 26 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service provided is first class. All staff helpful and friendly. Would recommend as a service provider.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.1 (7.056)

Overview of Review Score

The Review Score of 7.1 (7.056) out of 10 for Extra Hands Home Care Norfolk is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.556 for Extra Hands Home Care Norfolk is calculated as follows: ( (6 Excellents x 5) + (7 Goods x 4) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 18 Ratings = 3.556

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Extra Hands Home Care Norfolk is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jun 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Frequently Asked Questions about Extra Hands Home Care Norfolk

What Type of Services does Extra Hands Home Care Norfolk offer?

Extra Hands Home Care Norfolk offers Home Care.

How many Carers does Extra Hands Home Care Norfolk employ?

Extra Hands Home Care Norfolk employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Extra Hands Home Care Norfolk to verify any information. View our terms and conditions. Extra Hands Home Care Norfolk has a Platinum Service – more info.