Live-in care from £902 per week
The carer's daily rate depends on the outcomes and personal needs of the client.
Featherbed Care has a Review Score of 9.5 (9.461) out of 10, based on 6 reviews in the last 2 years. Over all time Featherbed Care has 6 reviews.
Review from P A (Son of Client) published on 17 February 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J C (Daughter of Client) published on 5 December 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A P (Daughter of Client) published on 5 December 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sandra B (Daughter of Client) published on 28 November 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lisa G (Daughter of Client) published on 22 November 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mark (Power of Attorney of Client) published on 22 November 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.5 (9.461) out of 10 for Featherbed Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.861 for Featherbed Care is calculated as follows: ( (31 Excellents x 5) + (5 Goods x 4) ) ÷ 36 Ratings = 4.861
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Featherbed Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jul 2019
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Job Title: Managing Director
Joined: 1986
Managing Director, Sally Carpenter
Sally Carpenter is the driving force behind the agency she founded in 1986. After leaving school, Sally trained as a Nursery Nurse in Bristol. In 1986, she established Featherbed Nanny Agency, initially designed to connect nannies to families and live-in companions with the elderly. However, facing the challenges of the early 1990s recession, she pivoted to focus on live-in care, rebranding the agency as Featherbed Care.
Sally's aim during the 38 years she has had the agency has always been to keep it small and bespoke. This enables her team to get to know each client and carer well. She has always believed in compatibility and ensures that carers are carefully selected to provide clients with excellent care, companionship, and loyalty.
Sally is passionate about empowering individuals to remain comfortably in their homes for as long as they want by delivering exceptional, personalised care at an affordable cost. Her unwavering commitment ensures that clients receive the support they deserve, making Featherbed Care an excellent choice for families seeking reliable care provision.
Sally is also passionate about providing end-of-life care. She looked after her parents and knows the importance of palliative care at home. The agency has experienced wonderful carers who can provide excellent palliative care.
Sally enjoys regularly meeting clients and carers and ensuring everyone is safe, sound, and happy.
Job Title: Registered Manager
Joined: 2018
With over 35 years of experience in the care sector, Dawn began her career as a Nurse in local hospitals. After starting her family, she worked in a local nursing home. In 2004, Dawn joined a care agency as a registered manager. With 20 years of experience as a registered care manager in domiciliary and live-in care and hands-on care experience, she has a comprehensive understanding of the sector.
Dawn also served as a care director and trained as a teacher trainer in 2010. She is a qualified Train the Trainer and holds both NVQ level 5 QCF Diploma in Leadership and Management in Health and Social Care, ensuring that all carers are well equipped for their roles. Additionally, she is a certified Person-Centred Planning Facilitator and a Moving and Handling trainer.
Dawn has attained a Level 3 ATE in Education and qualifies for the Association of Teacher Educators. She is passionate about ensuring that carers receive the right training and knowledge to always provide outstanding care.
Dawn is committed to educating people about live-in care as a viable option, regardless of age or circumstances. She aims to ensure that every client can access the best care options, allowing them to feel safe and well cared for in their homes.
Her extensive experience and unwavering dedication to compassionate care highlight the invaluable personal contact she provides, reminding everyone of the positive impact one can have on another's life.
Job Title: Agency Manager
Joined: 2021
Helene has over 39 years of experience within the care sector.
She qualified as a Nurse in 1987 and has worked in most aspects of care from Care and Nursing homes to Hospitals and Community homes. She also worked for 22 years at a Charity for people with learning disabilities.
She has a lot of experience with various conditions including Motor Neurone Disease, Dementia, Physical and Mental difficulties, and Palliative Care
Helene qualified as an NVQ Assessor and supported carers to achieve qualifications to support their careers. In addition, she trained as a Person-Centered planning facilitator. She has been a troubleshooter for a Charity organisation that supported several care and Nursing homes of which some struggled and she was asked to help bring them back to a good standard.
Helene has been Agency Manager at Featherbed Care since 2021 and she loves her role which includes meeting clients, assessing their needs, getting to know the clients and their families, successfully finding the right carer to help them and explaining the invaluable positive outcomes of live-in care as a viable alternative to a Care or Nursing Home.
She knows how important it is to ensure a client has a live-in carer who is compatible, caring, and understanding.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Featherbed Care to verify any information. View our terms and conditions. Featherbed Care has a Platinum Service – more info.
