Home Instead (Richmond)

Spaces, 13 The Causeway, Teddington TW11 0JR
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9.6 53 Reviews
  • Home Instead (Richmond), Teddington
Home Instead Richmond is the first and only elderly care company serving the Richmond borough recognised as outstanding by the CQC (Care Quality Commission) (November 2023).

Many clients choose Home Instead because of the companionship-based care provided. Home Instead try hard to match Care Professionals with clients and ensure consistent service of Care Professionals with the clients.

Through this attention to detail Care Professionals often establish strong bonds with clients and clients' families and become valued companions.

Home Instead support and care for all clients in all sorts of ways ranging from companionship to home help, personal care and specialised dementia care.

Home Instead is recognised for the quality of Alzheimer's and dementia care provided and have a City and Guilds accredited training programme that provides staff with the tools to provide the best care possible.

Home Instead are as much about their training as well as the compassionate people employed. The focus is on passionate and warm-hearted Care Professionals who recognise that it’s the little things that make the difference.

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Care Provided by Home Instead (Richmond)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mike Jefferies (Director)

Funding & Fees Guide for Home Instead (Richmond)

  • Prices

  • £30-£32 per hour

Home Instead (Richmond) Reviews (53)

Total of 53, showing 41-53
9.6

Home Instead (Richmond) has a Review Score of 9.6 (9.592) out of 10, based on 8 reviews in the last 2 years. Over all time Home Instead (Richmond) has 53 reviews.

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Review from Garry D (Nephew of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In caring for my uncle I have always found HomeInstead at Richmond to be reliable, caring, proactive and very professional. They have been very responsive to changes required in the care programme and they provided overnight care-givers at very short notice when required. In particular, during the coronavirus
lockdown, the service has been uninterrupted and seamless. I would highly recommend the company to anyone who is looking for high-quality carers.

Reply from Mike Jefferies, Director at Home Instead (Richmond)

Thank you so much for your kind words Garry, it is a pleasure to look after your uncle.


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Review from James (Power of Attorney of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I acted as Attorney for a gentlemen with an extremely aggressive form of dementia. The team at Home Instead were priceless in dealing with the gentleman concerned in a professional and friendly manner.

Reply from Mike Jefferies, Director at Home Instead (Richmond)

James, many thanks for your kind words. Your accessibility and speed of response made it all the easier for us to provide a highly effective service.


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Review from Debs L-B (Daughter of Client) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided a very reliable and professional service for my 92-year-old dad who has been reluctant to accept outside help before. We are hoping to gradually increase his care visits as he needs and allows! We have had to alter times of care on several occasions due to hospital appointments,
but they have been very flexible with us. Lovely people.

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Review from Nicky D (Daughter of Client) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for nearly two years now to help look after mum. The system works very well, allowing her to stay in her own home. The carers are very reliable, and have got to know her little whims! It's a huge relief for us to know she's being looked after and whenever I've been there
and met the carers; they are all very friendly and conscientious.
The staff who organise the rotas are also very efficient, and when I have to make changes to the rota, I always know they are on top of the situation.

Reply from Mike Jefferies, Director at Home Instead (Richmond)

Many thanks for your kind words Nicky, we really appreciate you taking the time to submit this.


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Review from Hugh M (Son of Client) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old mother who lives independently at her flat and required some additional support after breaking her hip in December 2019. I approached the local branch of Home Instead to talk through with them what kind of support services could be provided and when these would be available (bearing in
mind that Christmas was rapidly approaching). Right from the initial conversation, and then follow-up conversations, an introductory visit and then provision of the actual service, I have been extremely impressed by the friendliness and thoughtful advice given. No pressure to take on services not yet needed, but very helpful offer to develop tailored services if and when needed.


My mother has been delighted with her carer and the personal care provided.


So, genuinely impressed by the approach that this firm takes and the service offered. As soon as the coronavirus constraints have ended, I will be strongly encouraging a further family member to seek support from this firm.


Reply from Mike Jefferies, Director at Home Instead (Richmond)

Thank you so much for your kind words, Hugh. We'd be delighted to help any member of your family if we can.


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Review from Stuart H (Son of Client) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Richmond Home Instead team have transformed the lives of both my Dad and I.


My Dad was initially very reluctant to have a carer and he took some persuasion just to try the service for a few days. What a difference those few days and the last few months have made. Dad's Home Instead carer visits

are now a highlight of his day and he describes his carer as "top notch!".


We have found everyone at Home Instead to be very compassionate and caring, but also highly professional and proactive in suggesting things we can do to improve my Dad's life. My only regret is not managing to convince my Dad to try Home Instead earlier.


Reply from Mike Jefferies at Home Instead (Richmond)

Thank you, Stuart, for your kind words. It is so lovely to hear this feedback, this is why we do what we do! It is a privilege and a pleasure to help your dad and I know his CAREGiver really enjoys her visits with him.


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Review from Jill W (Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has supported me since 2014 when I broke my hip, initially for an hour every day, now reduced to twice a week. Additional help accompanying me to the hospital or driving me there for treatments has readily been provided on the given day.
I support 2 main principles that they maintain.
Minimum service being one hour and staff being mainly middle aged. This provides a more experienced and sympathetic service in a relaxed atmosphere. In my opinion, the total charge should be limited to twice whatever the caring staff are paid.

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Review from K D (Daughter of Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead look after all the "staffing" needed to allow you to keep your loved one in their home. Home Instead caregivers provide personal and home care duties, prompting medicine, assistance with dressing, food preparation, company and friendship. Their team of caregivers are friendly attentive
and professional taking a holistic approach to each client and their individual needs.

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Review from Patricia M (Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are punctual, reliable, kind, caring, helpful, knowledgeable re client's condition - friendly and cheerful.

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Review from Wendy T (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the caregivers from Home Instead has been coming once a week for the past year as companionship for my husband while I go out to meet friends, attend hospital appointments etc.
My husband, who has dementia and can be tricky immediately formed a good relationship with the carer - selected by
Home Instead to what they thought would be a good match and it was a life changer for me.

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Review from Robin F (Son of Client) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency provided companionship, domestic help and help with bathing to my mother over 17 months until January 2017. The agency was very helpful in providing carers initially first at weekends for a few hours per day, but then extending this to twice daily, visits of an hour each time. The carers
are kind, efficient and very helpful and caring towards my 95-year-old mother. They showed much consideration towards her wellbeing and were good communicators with us when there was something that we needed to be alerted to. Healthwise, we would certainly recommend them.

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Review from Martyn S (Son of Client) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team at Home Instead demonstrate professionalism and compassion in caring for my parents. Communication was excellent. I recommend Home Instead unreservedly.

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Review from C S (Son of Client) published on 21 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Home Instead Senior Care very professional, easy to contact and very reliable, the carers they have supplied have all been great.

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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Home Instead (Richmond) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Home Instead (Richmond) is calculated as follows: ( (39 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Richmond) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (1)

Mariecar

Mariecar Lightwood- Clark

Job Title: Operations Manager

Mariecar is our operations Manager, she has been with us for over eleven years and has progressed through practically every role available. Her wealth of knowledge and experience makes her an invaluable member of our team.


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